SolarWinds Service Desk vs PagerDuty
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
Overview
SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively manage and connect service requests to IT assets. Code-free customization allows customers to fully deploy a robust ITSM solution within days.
SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
PagerDuty is a cloud software that connects people, systems & data into a single view - creating visibility & actionable intelligence across their operations.
PagerDuty is a cloud software that connects people, systems & data into a single view - creating visibility & actionable intelligence across their...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$39.00/month
- Free Version
- Free Trial
- Subscription
Starting from
US$10.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.6/ 5Features
4.4/ 5Customer Service
4.6/ 5Value for Money
4.5/ 5Ease of Use
4.3/ 5Features
4.4/ 5Customer Service
4.3/ 5Value for Money
4.2/ 5Features
Total features 94
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Automated Routing
- Autoresponders
- CMDB
- CPU Monitoring
- CRM
- Call Center Management
- Categorisation/Grouping
- Change Management
- Client Portal
- Collaboration Tools
- Compliance Management
- Compliance Tracking
- Configuration Management
- Contract/License Management
- Cost Tracking
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Aggregation
- Data Import/Export
- Data Mapping
- Data Storage Management
- Device Auto Discovery
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Email Templates
- Event Logs
- Full Text Search
- Help Desk Management
- IT Asset Management
- IT Monitoring
- IT Reporting
- Incident Management
- Incident Reporting
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- License Inventory
- License Management
- Live Chat
- Mail Server Monitoring
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile Alerts
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Network Analysis
- Online Forums
- Performance Metrics
- Prioritization
- Problem Management
- Procurement Management
- Project Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Recurring Issues
- Relationship Mapping
- Release Management
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Requisition Management
- Risk Assessment
- Risk Reporting
- Role-Based Permissions
- Root Cause Analysis
- Rules-Based Workflow
- Scheduled/Automated Reports
- Scheduling
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Single Sign On
- Supplier Management
- Support Ticket Management
- Surveys & Feedback
- Tagging
- Task Management
- Third-Party Integrations
- Ticket Management
- Widgets
- Workflow Management
Total features 39
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Automated Routing
- Autoresponders
- CMDB
- CPU Monitoring
- CRM
- Call Center Management
- Categorisation/Grouping
- Change Management
- Client Portal
- Collaboration Tools
- Compliance Management
- Compliance Tracking
- Configuration Management
- Contract/License Management
- Cost Tracking
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Aggregation
- Data Import/Export
- Data Mapping
- Data Storage Management
- Device Auto Discovery
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Email Templates
- Event Logs
- Full Text Search
- Help Desk Management
- IT Asset Management
- IT Monitoring
- IT Reporting
- Incident Management
- Incident Reporting
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- License Inventory
- License Management
- Live Chat
- Mail Server Monitoring
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile Alerts
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Network Analysis
- Online Forums
- Performance Metrics
- Prioritization
- Problem Management
- Procurement Management
- Project Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Recurring Issues
- Relationship Mapping
- Release Management
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Requisition Management
- Risk Assessment
- Risk Reporting
- Role-Based Permissions
- Root Cause Analysis
- Rules-Based Workflow
- Scheduled/Automated Reports
- Scheduling
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Single Sign On
- Supplier Management
- Support Ticket Management
- Surveys & Feedback
- Tagging
- Task Management
- Third-Party Integrations
- Ticket Management
- Widgets
- Workflow Management
Integrations
- Amazon EC2
- AppDynamics
- Azure Active Directory
- BigPanda
- Bitium
- Circonus
- CloudMonix
- Crashlytics
- Datadog
- Dropbox Business
- Dynatrace
- Freshservice
- Front
- Gmail
- Google Analytics 360
- Google Drive
- Google Workspace
- HaloPSA
- Harvest
- Incapsula
- Integrate.io
- Jamf Connect
- Jira
- Kayako
- Librato
- LogMeIn Central
- LogMeIn Rescue
- Loggly
- LogicMonitor
- Logz.io
- Microsoft Azure
- Nagios XI
- Neustar UltraDNS
- New Relic
- Nmap
- Okta
- OneLogin
- Papertrail
- Pingdom
- Pulseway
- RapidSpike
- Raygun
- Rollbar
- Salesforce Sales Cloud
- ScienceLogic
- Scout APM
- Sentry
- ServiceNow
- Site24x7
- SiteScope
- Slack
- Sophie
- Sumo Logic
- TeamViewer Remote
- ValueOps
- WhatsUp Gold
- Zabbix
- Zapier
- Zendesk Suite
- xMatters
- Amazon EC2
- AppDynamics
- Azure Active Directory
- BigPanda
- Bitium
- Circonus
- CloudMonix
- Crashlytics
- Datadog
- Dropbox Business
- Dynatrace
- Freshservice
- Front
- Gmail
- Google Analytics 360
- Google Drive
- Google Workspace
- HaloPSA
- Harvest
- Incapsula
- Integrate.io
- Jamf Connect
- Jira
- Kayako
- Librato
- LogMeIn Central
- LogMeIn Rescue
- Loggly
- LogicMonitor
- Logz.io
- Microsoft Azure
- Nagios XI
- Neustar UltraDNS
- New Relic
- Nmap
- Okta
- OneLogin
- Papertrail
- Pingdom
- Pulseway
- RapidSpike
- Raygun
- Rollbar
- Salesforce Sales Cloud
- ScienceLogic
- Scout APM
- Sentry
- ServiceNow
- Site24x7
- SiteScope
- Slack
- Sophie
- Sumo Logic
- TeamViewer Remote
- ValueOps
- WhatsUp Gold
- Zabbix
- Zapier
- Zendesk Suite
- xMatters