SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively manage and connect service requests to IT assets. Code-free customization allows customers to fully deploy a robust ITSM solution within days.
SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
PagerDuty is a cloud software that connects people, systems & data into a single view - creating visibility & actionable intelligence across their operations.
PagerDuty is a cloud software that connects people, systems & data into a single view - creating visibility & actionable intelligence across their...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$39.00/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

US$10.00/month

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.6 /5
(574)

Ease of Use

4.6/ 5

Features

4.4/ 5

Customer Service

4.6/ 5

Value for Money

4.5/ 5

Overall rating

4.6 /5
(211)

Ease of Use

4.3/ 5

Features

4.4/ 5

Customer Service

4.3/ 5

Value for Money

4.2/ 5

Total features 94

  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Automated Routing
  • Autoresponders
  • CMDB
  • CPU Monitoring
  • CRM
  • Call Center Management
  • Categorisation/Grouping
  • Change Management
  • Client Portal
  • Collaboration Tools
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Aggregation
  • Data Import/Export
  • Data Mapping
  • Data Storage Management
  • Device Auto Discovery
  • Document Storage
  • Drag & Drop
  • Email Alerts
  • Email Management
  • Email Templates
  • Event Logs
  • Full Text Search
  • Help Desk Management
  • IT Asset Management
  • IT Monitoring
  • IT Reporting
  • Incident Management
  • Incident Reporting
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • License Inventory
  • License Management
  • Live Chat
  • Mail Server Monitoring
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Network Analysis
  • Online Forums
  • Performance Metrics
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Reporting
  • Recurring Issues
  • Relationship Mapping
  • Release Management
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Risk Assessment
  • Risk Reporting
  • Role-Based Permissions
  • Root Cause Analysis
  • Rules-Based Workflow
  • Scheduled/Automated Reports
  • Scheduling
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Single Sign On
  • Supplier Management
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Third-Party Integrations
  • Ticket Management
  • Widgets
  • Workflow Management

Total features 39

  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Automated Routing
  • Autoresponders
  • CMDB
  • CPU Monitoring
  • CRM
  • Call Center Management
  • Categorisation/Grouping
  • Change Management
  • Client Portal
  • Collaboration Tools
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Aggregation
  • Data Import/Export
  • Data Mapping
  • Data Storage Management
  • Device Auto Discovery
  • Document Storage
  • Drag & Drop
  • Email Alerts
  • Email Management
  • Email Templates
  • Event Logs
  • Full Text Search
  • Help Desk Management
  • IT Asset Management
  • IT Monitoring
  • IT Reporting
  • Incident Management
  • Incident Reporting
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • License Inventory
  • License Management
  • Live Chat
  • Mail Server Monitoring
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Network Analysis
  • Online Forums
  • Performance Metrics
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Reporting
  • Recurring Issues
  • Relationship Mapping
  • Release Management
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Risk Assessment
  • Risk Reporting
  • Role-Based Permissions
  • Root Cause Analysis
  • Rules-Based Workflow
  • Scheduled/Automated Reports
  • Scheduling
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Single Sign On
  • Supplier Management
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Third-Party Integrations
  • Ticket Management
  • Widgets
  • Workflow Management
  • Amazon EC2
  • AppDynamics
  • Azure Active Directory
  • BigPanda
  • Bitium
  • Circonus
  • CloudMonix
  • Crashlytics
  • Datadog
  • Dropbox Business
  • Dynatrace
  • Freshservice
  • Front
  • Gmail
  • Google Analytics 360
  • Google Drive
  • Google Workspace
  • HaloPSA
  • Harvest
  • Incapsula
  • Integrate.io
  • Jamf Connect
  • Jira
  • Kayako
  • Librato
  • LogMeIn Central
  • LogMeIn Rescue
  • Loggly
  • LogicMonitor
  • Logz.io
  • Microsoft Azure
  • Nagios XI
  • Neustar UltraDNS
  • New Relic
  • Nmap
  • Okta
  • OneLogin
  • Papertrail
  • Pingdom
  • Pulseway
  • RapidSpike
  • Raygun
  • Rollbar
  • Salesforce Sales Cloud
  • ScienceLogic
  • Scout APM
  • Sentry
  • ServiceNow
  • Site24x7
  • SiteScope
  • Slack
  • Sophie
  • Sumo Logic
  • TeamViewer Remote
  • ValueOps
  • WhatsUp Gold
  • Zabbix
  • Zapier
  • Zendesk Suite
  • xMatters
  • Amazon EC2
  • AppDynamics
  • Azure Active Directory
  • BigPanda
  • Bitium
  • Circonus
  • CloudMonix
  • Crashlytics
  • Datadog
  • Dropbox Business
  • Dynatrace
  • Freshservice
  • Front
  • Gmail
  • Google Analytics 360
  • Google Drive
  • Google Workspace
  • HaloPSA
  • Harvest
  • Incapsula
  • Integrate.io
  • Jamf Connect
  • Jira
  • Kayako
  • Librato
  • LogMeIn Central
  • LogMeIn Rescue
  • Loggly
  • LogicMonitor
  • Logz.io
  • Microsoft Azure
  • Nagios XI
  • Neustar UltraDNS
  • New Relic
  • Nmap
  • Okta
  • OneLogin
  • Papertrail
  • Pingdom
  • Pulseway
  • RapidSpike
  • Raygun
  • Rollbar
  • Salesforce Sales Cloud
  • ScienceLogic
  • Scout APM
  • Sentry
  • ServiceNow
  • Site24x7
  • SiteScope
  • Slack
  • Sophie
  • Sumo Logic
  • TeamViewer Remote
  • ValueOps
  • WhatsUp Gold
  • Zabbix
  • Zapier
  • Zendesk Suite
  • xMatters