CallShaper is a call center software designed to help businesses monitor inbound and outbound calls, track the performance of agents, and manage leads, telemarketing, and sales processes.
CallShaper is a call center software designed to help businesses monitor inbound and outbound calls, track the performance of agents, and manage...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
contactSPACE is an intuitive cloud contact centre solution that empowers your team to make better-quality contact. Design the perfect user interface with our drag and drop editor, and utilise our smart diallers to make quality contact, at scale. No coding necessary - train and onboard in minutes.
contactSPACE is an intuitive cloud contact centre solution that empowers your team to make better-quality contact. Design the perfect user interface...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

  • Subscription

Starting from

  • Subscription

Overall rating

4,9 /5
(15)
Ease of Use
4,9/5
Features & Functionality
4,7/5
Customer Service
5/5
Value for Money
4,9/5

Overall rating

4,8 /5
(10)
Ease of Use
4,7/5
Features & Functionality
4,4/5
Customer Service
4,8/5
Value for Money
4,7/5

Total features 68

  • API
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts / Escalation
  • Answering Machine Detection
  • Appointment Management
  • Auction Management
  • Audit Trail
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Analytics
  • Campaign Management
  • Campaign Segmentation
  • Campaign Specific Caller ID
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Compliance Management
  • Computer Telephony Integration
  • Contact Management
  • Customer Database
  • Dashboard
  • Data Import/Export
  • Data Management
  • Donation Tracking
  • Donor Management
  • Drag & Drop
  • Email Management
  • Event Management
  • FCC Compliance
  • FTC Compliance
  • For Nonprofits
  • Gift Matching Management
  • Grant Management
  • IVR / Voice Recognition
  • Inbound Call Center
  • Integrations Management
  • Knowledge Base Management
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • List Management
  • Live Chat
  • Local Caller ID
  • Manual Dialer
  • Mobile Giving
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multiple Scripts
  • Online Giving
  • Outbound Call Center
  • Payment Processing
  • Performance Appraisal
  • Performance Management
  • Performance Metrics
  • Phone Key Input
  • Pledge Management
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Process/Workflow Automation
  • Progress Reports
  • Progress Tracking
  • Progressive Dialer
  • Quality Management
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real-Time Chat
  • Receipt Management
  • Recurring Giving
  • Reporting & Statistics
  • Reporting/Analytics
  • SMS Messaging
  • Sales Reports
  • Status Tracking
  • Summary Reports
  • Survey/Poll Management
  • Surveys & Feedback
  • Text to Speech
  • Third Party Integrations
  • Voice Customization
  • Voice Mail
  • Volunteer Management
  • Workflow Management
  • Workforce Management

Total features 85

  • API
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts / Escalation
  • Answering Machine Detection
  • Appointment Management
  • Auction Management
  • Audit Trail
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Analytics
  • Campaign Management
  • Campaign Segmentation
  • Campaign Specific Caller ID
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Compliance Management
  • Computer Telephony Integration
  • Contact Management
  • Customer Database
  • Dashboard
  • Data Import/Export
  • Data Management
  • Donation Tracking
  • Donor Management
  • Drag & Drop
  • Email Management
  • Event Management
  • FCC Compliance
  • FTC Compliance
  • For Nonprofits
  • Gift Matching Management
  • Grant Management
  • IVR / Voice Recognition
  • Inbound Call Center
  • Integrations Management
  • Knowledge Base Management
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • List Management
  • Live Chat
  • Local Caller ID
  • Manual Dialer
  • Mobile Giving
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multiple Scripts
  • Online Giving
  • Outbound Call Center
  • Payment Processing
  • Performance Appraisal
  • Performance Management
  • Performance Metrics
  • Phone Key Input
  • Pledge Management
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Process/Workflow Automation
  • Progress Reports
  • Progress Tracking
  • Progressive Dialer
  • Quality Management
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real-Time Chat
  • Receipt Management
  • Recurring Giving
  • Reporting & Statistics
  • Reporting/Analytics
  • SMS Messaging
  • Sales Reports
  • Status Tracking
  • Summary Reports
  • Survey/Poll Management
  • Surveys & Feedback
  • Text to Speech
  • Third Party Integrations
  • Voice Customization
  • Voice Mail
  • Volunteer Management
  • Workflow Management
  • Workforce Management
  • Blackbaud CRM
  • Blackbaud Financial Edge NXT
  • Blackbaud Fundraising
  • Campaign Monitor
  • HubSpot CRM
  • Keap
  • NetSuite
  • Salesforce Platform
  • Salesforce Sales Cloud
  • SugarCRM
  • Blackbaud CRM
  • Blackbaud Financial Edge NXT
  • Blackbaud Fundraising
  • Campaign Monitor
  • HubSpot CRM
  • Keap
  • NetSuite
  • Salesforce Platform
  • Salesforce Sales Cloud
  • SugarCRM