CallShaper is a call center software designed to help businesses monitor inbound and outbound calls, track the performance of agents, and manage leads, telemarketing, and sales processes.
CallShaper is a call center software designed to help businesses monitor inbound and outbound calls, track the performance of agents, and manage...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
CallTrackingMetrics is marketing attribution, conversation intelligence, and contact center solution. Capture the full customer journey across teams. Track all of your conversations across calls, texts, form fills, and chats in one platform.
CallTrackingMetrics is marketing attribution, conversation intelligence, and contact center solution. Capture the full customer journey across teams....

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

  • Subscription

Starting from

US$39,00/month

  • Subscription

Overall rating

4,9 /5
(15)
Ease of Use
4,9/5
Features & Functionality
4,7/5
Customer Service
5/5
Value for Money
4,9/5

Overall rating

4,6 /5
(61)
Ease of Use
4,4/5
Features & Functionality
4,6/5
Customer Service
4,7/5
Value for Money
4,6/5

Total features 68

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts / Escalation
  • Analytics/ROI Tracking
  • Answering Machine Detection
  • Archiving & Retention
  • Audio Capture
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Transcription
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Tracking Metrics
  • Call Transcription
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Caller Profiles
  • Campaign Analytics
  • Campaign Management
  • Campaign Specific Caller ID
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Contact Management
  • Conversion Tracking
  • Cross Channel Attribution
  • Customer Experience Management
  • Customer Journey Mapping
  • Customizable Fields
  • Customizable Forms
  • Data Import/Export
  • Data Security
  • Drag & Drop
  • Email Management
  • Event Triggered Actions
  • FCC Compliance
  • FTC Compliance
  • Fax Management
  • File Transfer
  • HIPAA Compliant
  • IVR / Voice Recognition
  • Inbound Call Center
  • Integrations Management
  • Keyword Tracking
  • Knowledge Base Management
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Qualification
  • List Management
  • Live Chat
  • Local Caller ID
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Touch Attribution
  • Multi-User Collaboration
  • Multiple Scripts
  • Natural Language Processing
  • Outbound Call Center
  • Performance Metrics
  • Phone Key Input
  • Power Dialer
  • Predictive Analytics
  • Predictive Dialer
  • Preview Dialer
  • Process/Workflow Automation
  • Progress Reports
  • Progress Tracking
  • Progressive Dialer
  • Quality Management
  • Queue Management
  • Real Time Analytics
  • Real Time Monitoring
  • Real-Time Chat
  • Recording
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Role-Based Permissions
  • SMS Messaging
  • Sales Reports
  • Self-Service Search
  • Spam Blocker
  • Speech-to-Text Analysis
  • Status Tracking
  • Summary Reports
  • Text to Speech
  • Third Party Integrations
  • Two-Factor Authentication
  • Voice Customization
  • Voice Mail
  • Web Forms
  • Workflow Management
  • Workforce Management

Total features 96

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts / Escalation
  • Analytics/ROI Tracking
  • Answering Machine Detection
  • Archiving & Retention
  • Audio Capture
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Transcription
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Tracking Metrics
  • Call Transcription
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Caller Profiles
  • Campaign Analytics
  • Campaign Management
  • Campaign Specific Caller ID
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Contact Management
  • Conversion Tracking
  • Cross Channel Attribution
  • Customer Experience Management
  • Customer Journey Mapping
  • Customizable Fields
  • Customizable Forms
  • Data Import/Export
  • Data Security
  • Drag & Drop
  • Email Management
  • Event Triggered Actions
  • FCC Compliance
  • FTC Compliance
  • Fax Management
  • File Transfer
  • HIPAA Compliant
  • IVR / Voice Recognition
  • Inbound Call Center
  • Integrations Management
  • Keyword Tracking
  • Knowledge Base Management
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Qualification
  • List Management
  • Live Chat
  • Local Caller ID
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Touch Attribution
  • Multi-User Collaboration
  • Multiple Scripts
  • Natural Language Processing
  • Outbound Call Center
  • Performance Metrics
  • Phone Key Input
  • Power Dialer
  • Predictive Analytics
  • Predictive Dialer
  • Preview Dialer
  • Process/Workflow Automation
  • Progress Reports
  • Progress Tracking
  • Progressive Dialer
  • Quality Management
  • Queue Management
  • Real Time Analytics
  • Real Time Monitoring
  • Real-Time Chat
  • Recording
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Role-Based Permissions
  • SMS Messaging
  • Sales Reports
  • Self-Service Search
  • Spam Blocker
  • Speech-to-Text Analysis
  • Status Tracking
  • Summary Reports
  • Text to Speech
  • Third Party Integrations
  • Two-Factor Authentication
  • Voice Customization
  • Voice Mail
  • Web Forms
  • Workflow Management
  • Workforce Management
  • AWeber
  • Accelo
  • Acquisio
  • Act!
  • Act-On
  • Actionstep
  • ActiveCampaign
  • ActiveTrail
  • Acuity Scheduling
  • AdRoll
  • AgencyAnalytics
  • Agile CRM
  • Aha!
  • Airbrake
  • Airtable
  • Asana
  • Autopilot
  • Avochato
  • Basecamp
  • BenchmarkONE
  • Bizible
  • Box
  • CA Flowdock
  • CAKE
  • Calendly
  • Call Loop
  • CallFire
  • Capsule
  • Caspio
  • Channels
  • ClickFunnels
  • ClinchPad
  • Clio
  • Cloudbeds
  • CompanyHub
  • ConnectWise Manage
  • Constant Contact
  • Contacts+
  • Copper
  • Crisp
  • Cyfe
  • Dasheroo
  • DialMyCalls
  • Drip
  • Dropbox Business
  • Evernote Business
  • Facebook
  • Feedly
  • Fomo
  • Formstack Forms
  • FreshBooks
  • Freshworks CRM
  • Front
  • Geckoboard
  • GetResponse
  • Glip
  • Gmail
  • Google Ads
  • Google Analytics
  • Google Calendar
  • Google Contacts
  • Google Data Studio
  • Google Docs
  • Google Drive
  • GreenRope
  • Grow
  • Help Scout
  • Highrise
  • HipChat
  • Hiveage
  • HubSpot CRM
  • Insightly
  • Instapage
  • Intercom
  • JobNimbus
  • JotForm
  • Kajabi
  • Keap
  • Kenshoo Infinity Suite
  • Kissmetrics
  • Klipfolio
  • Leftronic
  • LinkedIn for Business
  • LionDesk
  • LiveChat
  • Livespace
  • Magento Commerce
  • Mailchimp
  • Mailchimp Transactional Email
  • Mailgun
  • Marin Software
  • Marketo Engage
  • Mautic
  • MeisterTask
  • Microsoft Excel
  • Mixpanel
  • NetHunt CRM
  • Nimble
  • Nutshell
  • Olark
  • Optimizely
  • Pardot
  • Paymo
  • Pipedrive
  • PipelineDeals
  • Plecto
  • Podio
  • PracticePanther Legal Software
  • Quickbase
  • Quickbooks Online
  • Really Simple Systems CRM
  • RescueTime
  • Salesforce Sales Cloud
  • SalesforceIQ
  • SendGrid
  • SetMore
  • SharpSpring
  • Shopify
  • Slack
  • Smartsheet
  • Squarespace
  • Streak
  • Stripe
  • SugarCRM
  • SugarSync
  • Textlocal
  • TimeCamp
  • Toggl Track
  • Trello
  • Twilio Voice
  • Twitter
  • Unbounce
  • VWO Testing
  • Vtiger CRM
  • WHMCS
  • Wave Accounting
  • WebMerge
  • Wix
  • WordPress
  • Workbooks
  • Wufoo
  • Xero
  • Yalla
  • Zapier
  • Zendesk
  • Zendesk Sell
  • Zoho Analytics
  • Zoho CRM
  • Zoho Creator
  • Zoho Invoice
  • Zoom Meetings & Chat
  • amoCRM
  • appointlet
  • monday.com
  • vcita
  • AWeber
  • Accelo
  • Acquisio
  • Act!
  • Act-On
  • Actionstep
  • ActiveCampaign
  • ActiveTrail
  • Acuity Scheduling
  • AdRoll
  • AgencyAnalytics
  • Agile CRM
  • Aha!
  • Airbrake
  • Airtable
  • Asana
  • Autopilot
  • Avochato
  • Basecamp
  • BenchmarkONE
  • Bizible
  • Box
  • CA Flowdock
  • CAKE
  • Calendly
  • Call Loop
  • CallFire
  • Capsule
  • Caspio
  • Channels
  • ClickFunnels
  • ClinchPad
  • Clio
  • Cloudbeds
  • CompanyHub
  • ConnectWise Manage
  • Constant Contact
  • Contacts+
  • Copper
  • Crisp
  • Cyfe
  • Dasheroo
  • DialMyCalls
  • Drip
  • Dropbox Business
  • Evernote Business
  • Facebook
  • Feedly
  • Fomo
  • Formstack Forms
  • FreshBooks
  • Freshworks CRM
  • Front
  • Geckoboard
  • GetResponse
  • Glip
  • Gmail
  • Google Ads
  • Google Analytics
  • Google Calendar
  • Google Contacts
  • Google Data Studio
  • Google Docs
  • Google Drive
  • GreenRope
  • Grow
  • Help Scout
  • Highrise
  • HipChat
  • Hiveage
  • HubSpot CRM
  • Insightly
  • Instapage
  • Intercom
  • JobNimbus
  • JotForm
  • Kajabi
  • Keap
  • Kenshoo Infinity Suite
  • Kissmetrics
  • Klipfolio
  • Leftronic
  • LinkedIn for Business
  • LionDesk
  • LiveChat
  • Livespace
  • Magento Commerce
  • Mailchimp
  • Mailchimp Transactional Email
  • Mailgun
  • Marin Software
  • Marketo Engage
  • Mautic
  • MeisterTask
  • Microsoft Excel
  • Mixpanel
  • NetHunt CRM
  • Nimble
  • Nutshell
  • Olark
  • Optimizely
  • Pardot
  • Paymo
  • Pipedrive
  • PipelineDeals
  • Plecto
  • Podio
  • PracticePanther Legal Software
  • Quickbase
  • Quickbooks Online
  • Really Simple Systems CRM
  • RescueTime
  • Salesforce Sales Cloud
  • SalesforceIQ
  • SendGrid
  • SetMore
  • SharpSpring
  • Shopify
  • Slack
  • Smartsheet
  • Squarespace
  • Streak
  • Stripe
  • SugarCRM
  • SugarSync
  • Textlocal
  • TimeCamp
  • Toggl Track
  • Trello
  • Twilio Voice
  • Twitter
  • Unbounce
  • VWO Testing
  • Vtiger CRM
  • WHMCS
  • Wave Accounting
  • WebMerge
  • Wix
  • WordPress
  • Workbooks
  • Wufoo
  • Xero
  • Yalla
  • Zapier
  • Zendesk
  • Zendesk Sell
  • Zoho Analytics
  • Zoho CRM
  • Zoho Creator
  • Zoho Invoice
  • Zoom Meetings & Chat
  • amoCRM
  • appointlet
  • monday.com
  • vcita