Sparkcentral is a SaaS platform designed to help businesses manage customer service operations across various asynchronous messaging channels such as WhatsApp, Viber, Messenger, email, or web chat along with social platforms Facebook and Instagram.
Sparkcentral is a SaaS platform designed to help businesses manage customer service operations across various asynchronous messaging channels such as...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Userbot is a conversational artificial intelligence (AI) platform that provides businesses with a chatbot to handle and automate customer service processes. Supervisors can use the dashboard to track users’ activities and control conversational flows.
Userbot is a conversational artificial intelligence (AI) platform that provides businesses with a chatbot to handle and automate customer service...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$600,00/month

  • Free
  • Subscription

Starting from

€49,00/month

  • Free
  • Subscription

Overall rating

4,2 /5
(15)
Ease of Use
4,4/5
Features & Functionality
3,8/5
Customer Service
4,6/5
Value for Money
4,2/5

Overall rating

5 /5
(2)
Ease of Use
4,5/5
Features & Functionality
4,5/5
Customer Service
5/5
Value for Money
5/5

Total features 74

  • AI/Machine Learning
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Audit Trail
  • Auto-Responders
  • Automated Routing
  • CRM
  • Call Center Management
  • Canned Responses
  • Chat/Messaging
  • Chatbot
  • Code-free Development
  • Communication Management
  • Community Management
  • Contact Management
  • Contextual Guidance
  • Conversion Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Data Synchronization
  • Document Storage
  • Email Management
  • Feedback Management
  • File Sharing
  • For Sales Teams/Organizations
  • For eCommerce
  • Help Desk Management
  • Historical Reporting
  • IT Asset Management
  • Intent Recognition
  • Interaction Tracking
  • Knowledge Base Management
  • Lead Generation
  • Live Chat
  • Machine Learning
  • Macros/Templated Responses
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Natural Language Processing
  • Network Monitoring
  • Offline Form
  • Performance Metrics
  • Polls/Voting
  • Pre-Configured Bot
  • Predictive Analytics
  • Prioritization
  • Proactive Chat
  • Process/Workflow Automation
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SMS Messaging
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Status Tracking
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Third Party Integrations
  • Ticket Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Virtual Assistant
  • Website Visitor Tracking
  • Workflow Configuration
  • Workflow Management

Total features 35

  • AI/Machine Learning
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Audit Trail
  • Auto-Responders
  • Automated Routing
  • CRM
  • Call Center Management
  • Canned Responses
  • Chat/Messaging
  • Chatbot
  • Code-free Development
  • Communication Management
  • Community Management
  • Contact Management
  • Contextual Guidance
  • Conversion Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Data Synchronization
  • Document Storage
  • Email Management
  • Feedback Management
  • File Sharing
  • For Sales Teams/Organizations
  • For eCommerce
  • Help Desk Management
  • Historical Reporting
  • IT Asset Management
  • Intent Recognition
  • Interaction Tracking
  • Knowledge Base Management
  • Lead Generation
  • Live Chat
  • Machine Learning
  • Macros/Templated Responses
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Natural Language Processing
  • Network Monitoring
  • Offline Form
  • Performance Metrics
  • Polls/Voting
  • Pre-Configured Bot
  • Predictive Analytics
  • Prioritization
  • Proactive Chat
  • Process/Workflow Automation
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SMS Messaging
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Status Tracking
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Third Party Integrations
  • Ticket Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Virtual Assistant
  • Website Visitor Tracking
  • Workflow Configuration
  • Workflow Management
  • Facebook
  • Slack
  • Twitter
  • WordPress
  • Zapier
  • Facebook
  • Slack
  • Twitter
  • WordPress
  • Zapier