Customer Happiness Index

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OTO

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Customer Happiness Index is a cloud-based predictive analytics platform that helps businesses in telecommunications, banking, and retail sectors predict the satisfaction levels of customers by analyzing the net promoter score (NPS).
Customer Happiness Index is a cloud-based predictive analytics platform that helps businesses in telecommunications, banking, and retail sectors...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
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OTO is a speech analytics API and AI-powered voice intelligence technology, which analyzes customer sentiment through tone of voice. The platform can be used by call centers, healthcare providers, home technology providers, and robotics developers to understand and leverage voice data.
OTO is a speech analytics API and AI-powered voice intelligence technology, which analyzes customer sentiment through tone of voice. The platform can...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
View more details
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Starting from

  • Subscription

Starting from

US$100,00/month

  • Subscription

Overall rating

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Ease of Use
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Features & Functionality
0/5
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Overall rating

5 /5
(1)
Ease of Use
5/5
Features & Functionality
5/5
Customer Service
0/5
Value for Money
0/5
Read all reviews

Total features 32

  • AI/Machine Learning
  • API
  • Ad hoc Reporting
  • Anonymous Feedback
  • Application Development
  • Assessment Management
  • Audio Capture
  • Audio File Management
  • Big Data Analytics
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Screening
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Segmentation
  • Communication Management
  • Concatenated Speech
  • Content Creation
  • Customer Activity Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Reports
  • Data Extraction
  • Data Import/Export
  • Data Management
  • Data Migration
  • Data Profiling
  • Data Security
  • Data Transformation
  • Data Visualization
  • Demographic Data
  • Employee Activity Monitoring
  • Feedback Management
  • For Sales Teams/Organizations
  • IVR / Voice Recognition
  • Image Analysis
  • Indexing
  • Language Detection
  • ML Algorithm Library
  • Modeling & Simulation
  • Multi-Campaign
  • Multi-Language
  • Multiple Data Sources
  • NPS Survey Structure
  • NPS of Customers
  • NPS of Employees
  • Natural Language Processing
  • Negative Feedback Management
  • Neural Network Modeling
  • Patient Engagement Software
  • Patient Records Management
  • Performance Management
  • Performance Metrics
  • Predictive Analytics
  • Quality Management
  • Real Time Analytics
  • Reporting & Statistics
  • Reporting/Analytics
  • Risk Alerts
  • Risk Analytics
  • Search/Filter
  • Secure Data Storage
  • Segmentation
  • Self-Learning
  • Sentiment Analysis
  • Skills Assessment
  • Surveys & Feedback
  • Third Party Integrations
  • Two-Way Audio & Video
  • Usage Tracking/Analytics
  • Visual Analytics
  • Voice Recognition

Total features 53

  • AI/Machine Learning
  • API
  • Ad hoc Reporting
  • Anonymous Feedback
  • Application Development
  • Assessment Management
  • Audio Capture
  • Audio File Management
  • Big Data Analytics
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Screening
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Segmentation
  • Communication Management
  • Concatenated Speech
  • Content Creation
  • Customer Activity Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Reports
  • Data Extraction
  • Data Import/Export
  • Data Management
  • Data Migration
  • Data Profiling
  • Data Security
  • Data Transformation
  • Data Visualization
  • Demographic Data
  • Employee Activity Monitoring
  • Feedback Management
  • For Sales Teams/Organizations
  • IVR / Voice Recognition
  • Image Analysis
  • Indexing
  • Language Detection
  • ML Algorithm Library
  • Modeling & Simulation
  • Multi-Campaign
  • Multi-Language
  • Multiple Data Sources
  • NPS Survey Structure
  • NPS of Customers
  • NPS of Employees
  • Natural Language Processing
  • Negative Feedback Management
  • Neural Network Modeling
  • Patient Engagement Software
  • Patient Records Management
  • Performance Management
  • Performance Metrics
  • Predictive Analytics
  • Quality Management
  • Real Time Analytics
  • Reporting & Statistics
  • Reporting/Analytics
  • Risk Alerts
  • Risk Analytics
  • Search/Filter
  • Secure Data Storage
  • Segmentation
  • Self-Learning
  • Sentiment Analysis
  • Skills Assessment
  • Surveys & Feedback
  • Third Party Integrations
  • Two-Way Audio & Video
  • Usage Tracking/Analytics
  • Visual Analytics
  • Voice Recognition

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