EcholoN vs Issuetrak

EcholoN is a customer service management software designed to help businesses handle quality control processes, documents, workplace emergencies, IT issues, inventory, communications, help desk, assets, projects, and more on a centralized platform.
EcholoN is a customer service management software designed to help businesses handle quality control processes, documents, workplace emergencies, IT...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Tired of software that lets you do just enough to dream of what you could accomplish with more control? Issuetrak lets you manage issue creation, resolution, reporting and more exactly the way you want. Get more for free - our knowledge base, task manager, and many other features come standard!
Tired of software that lets you do just enough to dream of what you could accomplish with more control? Issuetrak lets you manage issue creation,...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$5 500,00/one-time

  • Free Version
  • Free Trial
  • Subscription

Starting from

US$26,00/month

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4,7 /5
(35)

Ease of Use

4,2/5

Features

4,8/5

Customer Service

4,8/5

Value for Money

4,5/5

Overall rating

4,6 /5
(187)

Ease of Use

4,4/5

Features

4,4/5

Customer Service

4,7/5

Value for Money

4,5/5

Total features 190

  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Analytics
  • Application Management
  • Appointment Management
  • Approval Process Control
  • Approval Workflow
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Auto-Responders
  • Automated Routing
  • Availability Management
  • Backlog Management
  • Barcode/Ticket Scanning
  • Benchmarking
  • Billing & Invoicing
  • Budget Management
  • Bug Tracking
  • Bug/Issue Capture
  • CMDB
  • CRM
  • Calendar Management
  • Calendar/Reminder System
  • Call Center Management
  • Call Routing
  • Capacity Management
  • Case Management
  • Cataloging/Categorization
  • Change Management
  • Change Planning
  • Change Tracking
  • Chat/Messaging
  • Chatbot
  • Checklists
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Commercial Properties
  • Communication Management
  • Communications Management
  • Complaint Management
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Content Library
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Cost Tracking
  • Customer Communication
  • Customer Complaint Tracking
  • Customer Data Management
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Visualization
  • Defect Tracking
  • Dispatch Management
  • Document Coding & Control
  • Document Management
  • Document Review
  • Document Storage
  • Drag & Drop
  • Drag & Drop Editor
  • Electronic Signature
  • Email Alerts
  • Email Management
  • Email Reminders
  • Email Templates
  • Employee Management
  • Engagement Tracking
  • Equipment Maintenance
  • Equipment Management
  • Estimating
  • Event Logs
  • Event Triggered Actions
  • Facility Asset Management
  • Feedback Management
  • File Management
  • File Storage
  • Fixed Asset Management
  • For Nonprofits
  • For Schools
  • Forms Management
  • Full Text Search
  • GPS
  • Help Desk Management
  • Historical Reporting
  • ISO Standards Management
  • IT Asset Management
  • IT Asset Tracking
  • IT Reporting
  • IT Risk Management
  • Inbox Management
  • Incident Management
  • Interaction Tracking
  • Internal Chat Integration
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Learning Management
  • License Management
  • Live Chat
  • Localization Automation
  • Location Tracking
  • Macros/Templated Responses
  • Maintenance Management
  • Maintenance Scheduling
  • Materials Management
  • Mobile Access
  • Mobile Interface
  • Mobile Ticketing
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Multi-Location
  • Multiple Projects
  • Multiple User Accounts
  • Online Forums
  • Online Ticketing
  • Online Time Clock
  • Onsite Ticketing
  • Parts Management
  • Payment Collection in the Field
  • Performance Metrics
  • Pre-built Templates
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Projections
  • Quality Assurance
  • Quality Control
  • Queue Management
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Real-Time Chat
  • Recurring Issues
  • Release & Deployment
  • Release Management
  • Reminders
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Requisition Management
  • Resource Allocation & Planning
  • Rich Text Editor
  • Risk Assessment
  • Risk Management
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Sales Reports
  • Scheduled/Automated Reports
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Server Monitoring
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Service Request Management
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Supplier Management
  • Supplier Quality Control
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Templates
  • Text Editing
  • Third Party Integrations
  • Ticket Management
  • Training Management
  • User Management
  • Vendor Management
  • Version Control
  • Virtual Assistant
  • Voice Mail
  • WYSIWYG Editor
  • Website Integration
  • Widgets
  • Work Order Management
  • Workflow Configuration
  • Workflow Management

Total features 169

  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Analytics
  • Application Management
  • Appointment Management
  • Approval Process Control
  • Approval Workflow
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Auto-Responders
  • Automated Routing
  • Availability Management
  • Backlog Management
  • Barcode/Ticket Scanning
  • Benchmarking
  • Billing & Invoicing
  • Budget Management
  • Bug Tracking
  • Bug/Issue Capture
  • CMDB
  • CRM
  • Calendar Management
  • Calendar/Reminder System
  • Call Center Management
  • Call Routing
  • Capacity Management
  • Case Management
  • Cataloging/Categorization
  • Change Management
  • Change Planning
  • Change Tracking
  • Chat/Messaging
  • Chatbot
  • Checklists
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Commercial Properties
  • Communication Management
  • Communications Management
  • Complaint Management
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Content Library
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Cost Tracking
  • Customer Communication
  • Customer Complaint Tracking
  • Customer Data Management
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Visualization
  • Defect Tracking
  • Dispatch Management
  • Document Coding & Control
  • Document Management
  • Document Review
  • Document Storage
  • Drag & Drop
  • Drag & Drop Editor
  • Electronic Signature
  • Email Alerts
  • Email Management
  • Email Reminders
  • Email Templates
  • Employee Management
  • Engagement Tracking
  • Equipment Maintenance
  • Equipment Management
  • Estimating
  • Event Logs
  • Event Triggered Actions
  • Facility Asset Management
  • Feedback Management
  • File Management
  • File Storage
  • Fixed Asset Management
  • For Nonprofits
  • For Schools
  • Forms Management
  • Full Text Search
  • GPS
  • Help Desk Management
  • Historical Reporting
  • ISO Standards Management
  • IT Asset Management
  • IT Asset Tracking
  • IT Reporting
  • IT Risk Management
  • Inbox Management
  • Incident Management
  • Interaction Tracking
  • Internal Chat Integration
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Learning Management
  • License Management
  • Live Chat
  • Localization Automation
  • Location Tracking
  • Macros/Templated Responses
  • Maintenance Management
  • Maintenance Scheduling
  • Materials Management
  • Mobile Access
  • Mobile Interface
  • Mobile Ticketing
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Multi-Location
  • Multiple Projects
  • Multiple User Accounts
  • Online Forums
  • Online Ticketing
  • Online Time Clock
  • Onsite Ticketing
  • Parts Management
  • Payment Collection in the Field
  • Performance Metrics
  • Pre-built Templates
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Projections
  • Quality Assurance
  • Quality Control
  • Queue Management
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Real-Time Chat
  • Recurring Issues
  • Release & Deployment
  • Release Management
  • Reminders
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Requisition Management
  • Resource Allocation & Planning
  • Rich Text Editor
  • Risk Assessment
  • Risk Management
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Sales Reports
  • Scheduled/Automated Reports
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Server Monitoring
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Service Request Management
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Supplier Management
  • Supplier Quality Control
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Templates
  • Text Editing
  • Third Party Integrations
  • Ticket Management
  • Training Management
  • User Management
  • Vendor Management
  • Version Control
  • Virtual Assistant
  • Voice Mail
  • WYSIWYG Editor
  • Website Integration
  • Widgets
  • Work Order Management
  • Workflow Configuration
  • Workflow Management
  • AutoCAD
  • Azure Active Directory
  • Azure Storage
  • AzureDesk
  • CTI
  • ChatGPT
  • D3 DBMS
  • DATEV Audit
  • DATEV Report
  • DeepL Pro
  • EDI2XML
  • EDIConnect
  • EcholoN
  • Facebook Data Extractor
  • GPT-4
  • GPTForm.ai
  • Google Analytics 360
  • GraphQL Editor
  • HelpDesk
  • ITIL Service Desk Software
  • ITILogix
  • ITSM 365
  • Instagram
  • LDAP Manager
  • LinkedIn Smart Connector
  • MEDIA-CTI
  • MQTT Broker
  • MQTT Buddy
  • MQTTCHAT
  • MQTTRoute
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Outlook
  • Microsoft Power BI
  • NetSupport ServiceDesk
  • ODBC Driver for Oracle
  • ODBC Driver for Salesforce
  • Okta
  • OpenIDM
  • OpenideL
  • Oracle Social Cloud
  • Playground
  • PowerSell
  • RocketChatLauncher
  • SEO GPT
  • SNMP .Net Component
  • ServiceDesk
  • ServiceNow
  • Single Sign-On
  • Smart at tools for kintone CSV input/output
  • SoapUI
  • SwaggerHub
  • TOPdesk
  • Telegram
  • WebSeries
  • WhatsApp
  • WhatsApp API
  • WhatsApp SCRM
  • Zapier
  • Zoiper
  • iET ITSM
  • iTSM
  • pdfMachine
  • AutoCAD
  • Azure Active Directory
  • Azure Storage
  • AzureDesk
  • CTI
  • ChatGPT
  • D3 DBMS
  • DATEV Audit
  • DATEV Report
  • DeepL Pro
  • EDI2XML
  • EDIConnect
  • EcholoN
  • Facebook Data Extractor
  • GPT-4
  • GPTForm.ai
  • Google Analytics 360
  • GraphQL Editor
  • HelpDesk
  • ITIL Service Desk Software
  • ITILogix
  • ITSM 365
  • Instagram
  • LDAP Manager
  • LinkedIn Smart Connector
  • MEDIA-CTI
  • MQTT Broker
  • MQTT Buddy
  • MQTTCHAT
  • MQTTRoute
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Outlook
  • Microsoft Power BI
  • NetSupport ServiceDesk
  • ODBC Driver for Oracle
  • ODBC Driver for Salesforce
  • Okta
  • OpenIDM
  • OpenideL
  • Oracle Social Cloud
  • Playground
  • PowerSell
  • RocketChatLauncher
  • SEO GPT
  • SNMP .Net Component
  • ServiceDesk
  • ServiceNow
  • Single Sign-On
  • Smart at tools for kintone CSV input/output
  • SoapUI
  • SwaggerHub
  • TOPdesk
  • Telegram
  • WebSeries
  • WhatsApp
  • WhatsApp API
  • WhatsApp SCRM
  • Zapier
  • Zoiper
  • iET ITSM
  • iTSM
  • pdfMachine