EcholoN is a customer service management software designed to help businesses handle quality control processes, documents, workplace emergencies, IT issues, inventory, communications, help desk, assets, projects, and more on a centralized platform.
EcholoN is a customer service management software designed to help businesses handle quality control processes, documents, workplace emergencies, IT...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
helppeople Cloud is a helpdesk solution designed to help businesses of all sizes manage assets, tickets, requirements, service level agreements (SLAs), projects, incidents, and more. The platform enables users to streamline support service processes via automated workflows, and self-service portals.
helppeople Cloud is a helpdesk solution designed to help businesses of all sizes manage assets, tickets, requirements, service level agreements...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$5 500,00/one-time

  • Per Feature

Starting from

US$4,99/month

  • Per Feature

Overall rating

4,7 /5
(23)
Ease of Use
4,2/5
Features & Functionality
4,8/5
Customer Service
4,8/5
Value for Money
4,5/5

Overall rating

5 /5
(1)
Ease of Use
5/5
Features & Functionality
5/5
Customer Service
0/5
Value for Money
5/5

Total features 108

  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Ad hoc Analysis
  • Ad hoc Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Automated Routing
  • Availability Management
  • Barcode / Ticket Scanning
  • Billing & Invoicing
  • CMDB
  • CRM
  • Call Center Management
  • Capacity Management
  • Change Management
  • Communications Management
  • Complaint Management
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Cost Tracking
  • Customer Data Management
  • Customer Database
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Dashboard
  • Defect Tracking
  • Dispatch Management
  • Document Coding & Control
  • Document Storage
  • Electronic Signature
  • Email Management
  • Employee Management
  • Equipment Management
  • File Storage
  • GPS
  • ISO Standards Management
  • IT Asset Management
  • IT Asset Tracking
  • IT Reporting
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Issue Scheduling
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Live Chat
  • Macros/Templated Responses
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Ticketing
  • Multi-Channel Communication
  • Network Monitoring
  • Online Ticketing
  • Online Time Clock
  • Onsite Ticketing
  • Payment Collection in the Field
  • Performance Metrics
  • Personalization
  • Portfolio Management
  • Problem Management
  • Procurement Management
  • Progress Reports
  • Project Management
  • Projections
  • Quality Control
  • Queue Management
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Notifications
  • Real-Time Chat
  • Recurring Issues
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Requirements Management
  • Requisition Management
  • Risk Management
  • Routing
  • Rules-Based Workflow
  • Scheduling
  • Self Service Portal
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Social Media Integration
  • Status Tracking
  • Summary Reports
  • Supplier Management
  • Supplier Quality Control
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Ticket Management
  • Training Management
  • Virtual Assistant
  • Work Order Management
  • Workflow Configuration
  • Workflow Management

Total features 46

  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Ad hoc Analysis
  • Ad hoc Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Automated Routing
  • Availability Management
  • Barcode / Ticket Scanning
  • Billing & Invoicing
  • CMDB
  • CRM
  • Call Center Management
  • Capacity Management
  • Change Management
  • Communications Management
  • Complaint Management
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Cost Tracking
  • Customer Data Management
  • Customer Database
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Dashboard
  • Defect Tracking
  • Dispatch Management
  • Document Coding & Control
  • Document Storage
  • Electronic Signature
  • Email Management
  • Employee Management
  • Equipment Management
  • File Storage
  • GPS
  • ISO Standards Management
  • IT Asset Management
  • IT Asset Tracking
  • IT Reporting
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Issue Scheduling
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Live Chat
  • Macros/Templated Responses
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Ticketing
  • Multi-Channel Communication
  • Network Monitoring
  • Online Ticketing
  • Online Time Clock
  • Onsite Ticketing
  • Payment Collection in the Field
  • Performance Metrics
  • Personalization
  • Portfolio Management
  • Problem Management
  • Procurement Management
  • Progress Reports
  • Project Management
  • Projections
  • Quality Control
  • Queue Management
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Notifications
  • Real-Time Chat
  • Recurring Issues
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Requirements Management
  • Requisition Management
  • Risk Management
  • Routing
  • Rules-Based Workflow
  • Scheduling
  • Self Service Portal
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Social Media Integration
  • Status Tracking
  • Summary Reports
  • Supplier Management
  • Supplier Quality Control
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Ticket Management
  • Training Management
  • Virtual Assistant
  • Work Order Management
  • Workflow Configuration
  • Workflow Management
  • Microsoft Outlook
  • Microsoft Outlook