EcholoN is a customer service management software designed to help businesses handle quality control processes, documents, workplace emergencies, IT issues, inventory, communications, help desk, assets, projects, and more on a centralized platform.
EcholoN is a customer service management software designed to help businesses handle quality control processes, documents, workplace emergencies, IT...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Versacape is a cloud-based solution, which allows customer experience teams to provide a self service experience to customers for issue resolution. Businesses can provide self service information for subjects including benefits administration, inventory, loyalty programs, product catalog, and more.
Versacape is a cloud-based solution, which allows customer experience teams to provide a self service experience to customers for issue resolution....

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Images coming soon

Starting from

US$5 500,00/one-time

  • Free
  • One Time License

Starting from

US$0,40

  • Free
  • One Time License

Overall rating

4,7 /5
(22)
Ease of Use
4,2/5
Features & Functionality
4,8/5
Customer Service
4,8/5
Value for Money
4,5/5

Overall rating

0 /5
(0)
Ease of Use
0/5
Features & Functionality
0/5
Customer Service
0/5
Value for Money
0/5

Total features 108

  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Ad hoc Analysis
  • Ad hoc Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Availability Management
  • Barcode / Ticket Scanning
  • Benefits Management
  • Billing & Invoicing
  • CMDB
  • CRM
  • Call Center Management
  • Call Logging
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Campaign Management
  • Capacity Management
  • Change Management
  • Communications Management
  • Complaint Management
  • Compliance Management
  • Compliance Tracking
  • Computer Telephony Integration
  • Configuration Management
  • Contact Database
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Cost Tracking
  • Credit Card Processing
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Complaint Tracking
  • Customer Data Management
  • Customer Database
  • Customer Experience Management
  • Customer Profiles
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Dashboard
  • Defect Tracking
  • Dispatch Management
  • Document Coding & Control
  • Document Storage
  • Electronic Signature
  • Email Management
  • Employee Management
  • Equipment Management
  • Fault Management
  • File Storage
  • GPS
  • ISO Standards Management
  • IT Asset Management
  • IT Reporting
  • IVR / Voice Recognition
  • Inbound Call Center
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Issue Scheduling
  • Knowledge Base Management
  • Knowledge Management
  • Lead Capture
  • License Management
  • Live Chat
  • Loyalty Program
  • Macros/Templated Responses
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Ticketing
  • Multi-Channel Communication
  • Multiple Data Sources
  • Multiple Scripts
  • Network Monitoring
  • Online Ticketing
  • Online Time Clock
  • Onsite Ticketing
  • Order Processing
  • Outbound Call Center
  • Payment Collection in the Field
  • Performance Metrics
  • Phone Key Input
  • Problem Management
  • Procurement Management
  • Product Catalog
  • Product Data Management
  • Progress Reports
  • Progressive Dialer
  • Project Management
  • Projections
  • Prospecting Tools
  • Quality Control
  • Queue Management
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Notifications
  • Real-Time Chat
  • Recurring Issues
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Returns Management
  • Risk Management
  • Routing
  • Rules-Based Workflow
  • Scheduling
  • Self Service Portal
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Social Media Integration
  • Status Tracking
  • Supplier Management
  • Supplier Quality Control
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Text to Speech
  • Ticket Management
  • Training Management
  • Virtual Assistant
  • Voice Customization
  • Voice Mail
  • Work Order Management
  • Workflow Configuration
  • Workflow Management

Total features 54

  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Ad hoc Analysis
  • Ad hoc Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Availability Management
  • Barcode / Ticket Scanning
  • Benefits Management
  • Billing & Invoicing
  • CMDB
  • CRM
  • Call Center Management
  • Call Logging
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Campaign Management
  • Capacity Management
  • Change Management
  • Communications Management
  • Complaint Management
  • Compliance Management
  • Compliance Tracking
  • Computer Telephony Integration
  • Configuration Management
  • Contact Database
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Cost Tracking
  • Credit Card Processing
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Complaint Tracking
  • Customer Data Management
  • Customer Database
  • Customer Experience Management
  • Customer Profiles
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Dashboard
  • Defect Tracking
  • Dispatch Management
  • Document Coding & Control
  • Document Storage
  • Electronic Signature
  • Email Management
  • Employee Management
  • Equipment Management
  • Fault Management
  • File Storage
  • GPS
  • ISO Standards Management
  • IT Asset Management
  • IT Reporting
  • IVR / Voice Recognition
  • Inbound Call Center
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Issue Scheduling
  • Knowledge Base Management
  • Knowledge Management
  • Lead Capture
  • License Management
  • Live Chat
  • Loyalty Program
  • Macros/Templated Responses
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Ticketing
  • Multi-Channel Communication
  • Multiple Data Sources
  • Multiple Scripts
  • Network Monitoring
  • Online Ticketing
  • Online Time Clock
  • Onsite Ticketing
  • Order Processing
  • Outbound Call Center
  • Payment Collection in the Field
  • Performance Metrics
  • Phone Key Input
  • Problem Management
  • Procurement Management
  • Product Catalog
  • Product Data Management
  • Progress Reports
  • Progressive Dialer
  • Project Management
  • Projections
  • Prospecting Tools
  • Quality Control
  • Queue Management
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Notifications
  • Real-Time Chat
  • Recurring Issues
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Returns Management
  • Risk Management
  • Routing
  • Rules-Based Workflow
  • Scheduling
  • Self Service Portal
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Social Media Integration
  • Status Tracking
  • Supplier Management
  • Supplier Quality Control
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Text to Speech
  • Ticket Management
  • Training Management
  • Virtual Assistant
  • Voice Customization
  • Voice Mail
  • Work Order Management
  • Workflow Configuration
  • Workflow Management
  • Microsoft Outlook
  • Microsoft Outlook