Deepser is a cloud-based IT service desk and ticketing software, which enables businesses to handle customer queries and resolve issues by routing tasks to the relevant departments. Features include collaboration, prioritization, agentless discovery, license management, time tracking & reporting.
Deepser is a cloud-based IT service desk and ticketing software, which enables businesses to handle customer queries and resolve issues by routing...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Panviva is a knowledge management platform designed to help organizations enhance the customer experience by delivering information in real-time via a centralized knowledge-base. Key features include content authoring, multi-channel distribution, natural language interactions, and version control.
Panviva is a knowledge management platform designed to help organizations enhance the customer experience by delivering information in real-time via...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

  • Subscription

Starting from

  • Subscription

Overall rating

4,5 /5
(12)
Ease of Use
4,8/5
Features & Functionality
4,7/5
Customer Service
4,9/5
Value for Money
4,6/5

Overall rating

5 /5
(1)
Ease of Use
5/5
Features & Functionality
5/5
Customer Service
0/5
Value for Money
0/5

Total features 89

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Asset Management
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Automated Routing
  • CMDB
  • CRM
  • Calendar Management
  • Call Center Management
  • Cataloging/Categorization
  • Categorisation/Grouping
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Commenting / Notes
  • Communications Management
  • Compliance Management
  • Configuration Management
  • Contact Management
  • Content Library
  • Content Management
  • Contract/License Management
  • Course Authoring
  • Customer Database
  • Customer Experience Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Dashboard
  • Data Capture and Transfer
  • Data Import/Export
  • Decision Support Software
  • Developer Portal
  • Device Auto Discovery
  • Document Management
  • Document Review
  • Document Storage
  • Drag & Drop
  • ERP
  • Electronic Forms
  • Email Management
  • Employee Onboarding
  • Employee Recognition Software
  • Employee Time Tracking
  • Engagement Analytics
  • Feedback Management
  • Full Text Search
  • Goal Management
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • IT Incident Management
  • IT Reporting
  • Incident Management
  • Incident Reporting
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Knowledge Base Management
  • Knowledge Management
  • Lead Management
  • License Management
  • Live Chat
  • Macros/Templated Responses
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Negative Feedback Management
  • Network Monitoring
  • Orientation Workflow Management
  • Performance Management
  • Performance Metrics
  • Prioritization
  • Problem Management
  • Project Management
  • Question Library
  • Ratings / Reviews
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Relationship Mapping
  • Release Management
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Safety Incident Management
  • Scheduled / Automated Reports
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Supplier Management
  • Survey/Poll Management
  • Task Management
  • Task Planning
  • Text Editing
  • Ticket Management
  • Training Management
  • Two-Factor Authentication
  • Usage Tracking/Analytics
  • User Management
  • Version Control
  • WYSIWYG Editor
  • Workflow Management

Total features 53

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Asset Management
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Automated Routing
  • CMDB
  • CRM
  • Calendar Management
  • Call Center Management
  • Cataloging/Categorization
  • Categorisation/Grouping
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Commenting / Notes
  • Communications Management
  • Compliance Management
  • Configuration Management
  • Contact Management
  • Content Library
  • Content Management
  • Contract/License Management
  • Course Authoring
  • Customer Database
  • Customer Experience Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Dashboard
  • Data Capture and Transfer
  • Data Import/Export
  • Decision Support Software
  • Developer Portal
  • Device Auto Discovery
  • Document Management
  • Document Review
  • Document Storage
  • Drag & Drop
  • ERP
  • Electronic Forms
  • Email Management
  • Employee Onboarding
  • Employee Recognition Software
  • Employee Time Tracking
  • Engagement Analytics
  • Feedback Management
  • Full Text Search
  • Goal Management
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • IT Incident Management
  • IT Reporting
  • Incident Management
  • Incident Reporting
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Knowledge Base Management
  • Knowledge Management
  • Lead Management
  • License Management
  • Live Chat
  • Macros/Templated Responses
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Negative Feedback Management
  • Network Monitoring
  • Orientation Workflow Management
  • Performance Management
  • Performance Metrics
  • Prioritization
  • Problem Management
  • Project Management
  • Question Library
  • Ratings / Reviews
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Relationship Mapping
  • Release Management
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Safety Incident Management
  • Scheduled / Automated Reports
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Supplier Management
  • Survey/Poll Management
  • Task Management
  • Task Planning
  • Text Editing
  • Ticket Management
  • Training Management
  • Two-Factor Authentication
  • Usage Tracking/Analytics
  • User Management
  • Version Control
  • WYSIWYG Editor
  • Workflow Management
  • Connect
  • TeamViewer
  • Connect
  • TeamViewer