Deepser is a cloud-based IT service desk and ticketing software, which enables businesses to handle customer queries and resolve issues by routing tasks to the relevant departments. Features include collaboration, prioritization, agentless discovery, license management, time tracking & reporting.
Deepser is a cloud-based IT service desk and ticketing software, which enables businesses to handle customer queries and resolve issues by routing...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
ky2help® Service Management is the all-in-one solution for company-wide service processes. Both as an IT ticketing solution and for the digitalization of non-IT processes, it improves quality across service processes. The standard software is Serview certified and offers ITIL processes out-of-the-box.
ky2help® Service Management is the all-in-one solution for company-wide service processes. Both as an IT ticketing solution and for the digitalization...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$35.00/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

€20,000.00/one-time

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.6 /5
(51)

Ease of Use

4.5/ 5

Features

4.7/ 5

Customer Service

4.7/ 5

Value for Money

4.2/ 5

Overall rating

4.3 /5
(17)

Ease of Use

3.8/ 5

Features

4.2/ 5

Customer Service

4.5/ 5

Value for Money

3.8/ 5

Total features 135

  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Analytics
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Autoresponders
  • Barcode/Ticket Scanning
  • Billing & Invoicing
  • CMDB
  • CRM
  • Calendar Management
  • Call Center Management
  • Catalog Management
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Communications Management
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contact Management
  • Content Library
  • Content Management
  • Contract/License Management
  • Cost Tracking
  • Customer Database
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Mapping
  • Data Visualization
  • Decision Support Software
  • Device Auto Discovery
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Alerts
  • Email Management
  • Email Templates
  • Event Logs
  • Forms Management
  • Full Text Search
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • IT Incident Management
  • IT Reporting
  • Incident Management
  • Incident Reporting
  • Interaction Tracking
  • Inventory Management
  • Investigation Management
  • Issue Auditing
  • Issue Management
  • Knowledge Base Management
  • Knowledge Management
  • Lead Capture
  • Lead Generation
  • Lead Management
  • Lead Qualification
  • License Management
  • Live Chat
  • Localization Automation
  • Macros/Templated Responses
  • Maintenance Management
  • Maintenance Scheduling
  • Marketing Automation
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • OSHA Compliance
  • Patch Management
  • Performance Metrics
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Quotes/Estimates
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Referral Tracking
  • Relationship Mapping
  • Release & Deployment
  • Release Management
  • Reminders
  • Remote Access & Monitoring
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Requisition Management
  • SSL Security
  • Safety Incident Management
  • Sales Pipeline Management
  • Sales Reports
  • Scheduled/Automated Reports
  • Scheduling
  • Segmentation
  • Self Service Portal
  • Server Monitoring
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Request Management
  • Single Sign On
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Text Editing
  • Third-Party Integrations
  • Ticket Management
  • User Management
  • Widgets
  • Workflow Management

Total features 88

  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Analytics
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Autoresponders
  • Barcode/Ticket Scanning
  • Billing & Invoicing
  • CMDB
  • CRM
  • Calendar Management
  • Call Center Management
  • Catalog Management
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Communications Management
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contact Management
  • Content Library
  • Content Management
  • Contract/License Management
  • Cost Tracking
  • Customer Database
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Mapping
  • Data Visualization
  • Decision Support Software
  • Device Auto Discovery
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Alerts
  • Email Management
  • Email Templates
  • Event Logs
  • Forms Management
  • Full Text Search
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • IT Incident Management
  • IT Reporting
  • Incident Management
  • Incident Reporting
  • Interaction Tracking
  • Inventory Management
  • Investigation Management
  • Issue Auditing
  • Issue Management
  • Knowledge Base Management
  • Knowledge Management
  • Lead Capture
  • Lead Generation
  • Lead Management
  • Lead Qualification
  • License Management
  • Live Chat
  • Localization Automation
  • Macros/Templated Responses
  • Maintenance Management
  • Maintenance Scheduling
  • Marketing Automation
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • OSHA Compliance
  • Patch Management
  • Performance Metrics
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Quotes/Estimates
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Referral Tracking
  • Relationship Mapping
  • Release & Deployment
  • Release Management
  • Reminders
  • Remote Access & Monitoring
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Requisition Management
  • SSL Security
  • Safety Incident Management
  • Sales Pipeline Management
  • Sales Reports
  • Scheduled/Automated Reports
  • Scheduling
  • Segmentation
  • Self Service Portal
  • Server Monitoring
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Request Management
  • Single Sign On
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Text Editing
  • Third-Party Integrations
  • Ticket Management
  • User Management
  • Widgets
  • Workflow Management
  • Abacus
  • AnyDesk
  • Azure Active Directory
  • CTI
  • Connect
  • DSM
  • Datto RMM
  • DocuWare
  • Docusnap
  • Enzoic for Active Directory Lite
  • Fabasoft Approve
  • Fabasoft Business Process Cloud
  • Fabasoft Contracts
  • Fabasoft eGov-Suite
  • HR Active Directory Connect
  • Identify
  • Ivanti File Director
  • LDAP Manager
  • LOGINventory
  • Lansweeper
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Exchange
  • Microsoft SharePoint
  • Microsoft Teams
  • Ninja
  • OAuth
  • Orion
  • STARFACE
  • STS Cloud
  • STS Tracker
  • SelectLine
  • ServiceNow
  • Smart CTI Connector
  • Supremo Remote Desktop
  • SwaggerHub
  • Switchboard
  • TeamViewer Remote
  • Zabbix
  • baramundi Management Suite
  • rexx systems
  • vCenter Server
  • Abacus
  • AnyDesk
  • Azure Active Directory
  • CTI
  • Connect
  • DSM
  • Datto RMM
  • DocuWare
  • Docusnap
  • Enzoic for Active Directory Lite
  • Fabasoft Approve
  • Fabasoft Business Process Cloud
  • Fabasoft Contracts
  • Fabasoft eGov-Suite
  • HR Active Directory Connect
  • Identify
  • Ivanti File Director
  • LDAP Manager
  • LOGINventory
  • Lansweeper
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Exchange
  • Microsoft SharePoint
  • Microsoft Teams
  • Ninja
  • OAuth
  • Orion
  • STARFACE
  • STS Cloud
  • STS Tracker
  • SelectLine
  • ServiceNow
  • Smart CTI Connector
  • Supremo Remote Desktop
  • SwaggerHub
  • Switchboard
  • TeamViewer Remote
  • Zabbix
  • baramundi Management Suite
  • rexx systems
  • vCenter Server