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Sunrise ITSM vs Blackpoint MDR

Sunrise ITSM

4.4 (10)
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Blackpoint MDR

4.8 (34)
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With over 30 years of experience, our 30+ configurable modules include incident management, a knowledge hub, a self-service portal, enabling you to tailor your service management precisely.
With over 30 years of experience, our 30+ configurable modules include incident management, a knowledge hub, a self-service portal, enabling you to...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
View profile
Blackpoint MDR provides advanced cyber protection through a fully managed integrated ecosystem of services with intuitive capabilities that streamline security. Blackpoint MDR technology is purpose-built to provide an agile response to attacks, offering continuous visibility and protection across an ever-changing attack surface.
Blackpoint MDR provides advanced cyber protection through a fully managed integrated ecosystem of services with intuitive capabilities that streamline...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
View profile

Starting from

£40.00/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.4 /5
(10)

Ease of Use

4.8/ 5

Features

4.4/ 5

Customer Service

4.4/ 5

Value for Money

4.8/ 5
Read all reviews

Overall rating

4.8 /5
(34)

Ease of Use

4.6/ 5

Features

4.5/ 5

Customer Service

4.9/ 5

Value for Money

4.5/ 5
Read all reviews

Total features 79

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Monitoring
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Analytics
  • Anomaly/Malware Detection
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Audit Trail
  • Automated Routing
  • Availability Management
  • Behavioral Analytics
  • Benchmarking
  • CMDB
  • CRM
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Compliance Management
  • Configuration Management
  • Continuous Monitoring
  • Contract/License Management
  • Customer Database
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard Creation
  • Data Import/Export
  • Data Visualization
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Templates
  • Endpoint Management
  • Endpoint Protection Software
  • Event Analysis
  • Event Logs
  • Help Desk Management
  • IT Asset Management
  • IT Risk Management
  • Incident Management
  • Incident Reporting
  • Interaction Tracking
  • Inventory Management
  • Issue Management
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Localization Automation
  • Macros/Templated Responses
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Network Monitoring
  • Network Provisioning
  • Performance Metrics
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-time Alerts
  • Release & Deployment
  • Release Management
  • Remediation Management
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Allocation & Planning
  • SSL Security
  • Scheduled/Automated Reports
  • Self Service Portal
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Request Management
  • Social Media Integration
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Third-Party Integrations
  • Threat Intelligence
  • Threat Response
  • Ticket Management
  • Vulnerability Scanning
  • Workflow Management

Total features 28

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Monitoring
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Analytics
  • Anomaly/Malware Detection
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Audit Trail
  • Automated Routing
  • Availability Management
  • Behavioral Analytics
  • Benchmarking
  • CMDB
  • CRM
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Compliance Management
  • Configuration Management
  • Continuous Monitoring
  • Contract/License Management
  • Customer Database
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard Creation
  • Data Import/Export
  • Data Visualization
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Templates
  • Endpoint Management
  • Endpoint Protection Software
  • Event Analysis
  • Event Logs
  • Help Desk Management
  • IT Asset Management
  • IT Risk Management
  • Incident Management
  • Incident Reporting
  • Interaction Tracking
  • Inventory Management
  • Issue Management
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Localization Automation
  • Macros/Templated Responses
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Network Monitoring
  • Network Provisioning
  • Performance Metrics
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-time Alerts
  • Release & Deployment
  • Release Management
  • Remediation Management
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Allocation & Planning
  • SSL Security
  • Scheduled/Automated Reports
  • Self Service Portal
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Request Management
  • Social Media Integration
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Third-Party Integrations
  • Threat Intelligence
  • Threat Response
  • Ticket Management
  • Vulnerability Scanning
  • Workflow Management
  • Automox
  • Bitdefender Antivirus Plus
  • ChatGPT
  • Cisco Meraki
  • Docusign
  • Jira
  • Lansweeper
  • Mailchimp
  • Malwarebytes for Business
  • Microsoft Copilot
  • Microsoft Defender for Business
  • Microsoft Defender for Endpoint
  • Microsoft Exchange
  • Microsoft Intune
  • Microsoft Planner
  • Microsoft Power Automate
  • Microsoft Power BI
  • Microsoft SharePoint
  • Microsoft Teams
  • Pipedrive
  • SentinelOne
  • Slack
  • Splashtop
  • Textlocal
  • WatchGuard Endpoint Security
  • Webroot Business Endpoint Protection
  • Workday Enterprise Management Cloud
  • Workday HCM
  • Automox
  • Bitdefender Antivirus Plus
  • ChatGPT
  • Cisco Meraki
  • Docusign
  • Jira
  • Lansweeper
  • Mailchimp
  • Malwarebytes for Business
  • Microsoft Copilot
  • Microsoft Defender for Business
  • Microsoft Defender for Endpoint
  • Microsoft Exchange
  • Microsoft Intune
  • Microsoft Planner
  • Microsoft Power Automate
  • Microsoft Power BI
  • Microsoft SharePoint
  • Microsoft Teams
  • Pipedrive
  • SentinelOne
  • Slack
  • Splashtop
  • Textlocal
  • WatchGuard Endpoint Security
  • Webroot Business Endpoint Protection
  • Workday Enterprise Management Cloud
  • Workday HCM

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