wolkvox helps contact centers manage communication via mobile devices, landlines, video calls, email, SMS, and more on a unified portal. Users can handle interactions across various social media channels and web chat applications like Facebook, Instagram, Twitter, WhatsApp, Line, and Telegram.
wolkvox helps contact centers manage communication via mobile devices, landlines, video calls, email, SMS, and more on a unified portal. Users can...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Zoho CRM is a cloud-based customer relationship management (CRM) software that helps businesses of all sizes close deals smarter, better and faster. The solution lets businesses reach their customers through every channel, including telephone, email, social media, and live chat.
Zoho CRM is a cloud-based customer relationship management (CRM) software that helps businesses of all sizes close deals smarter, better and faster....

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

  • Free
  • Subscription

Starting from

US$14,00/month

  • Free
  • Subscription

Overall rating

4,7 /5
(40)
Ease of Use
4,7/5
Features & Functionality
4,8/5
Customer Service
4,5/5
Value for Money
4,7/5

Overall rating

4,2 /5
(4 807)
Ease of Use
4,1/5
Features & Functionality
4,2/5
Customer Service
4/5
Value for Money
4,3/5

Total features 91

  • @mentions
  • A/B Testing
  • API
  • Access Controls/Permissions
  • Account Alerts
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Reporting
  • Advertising Management
  • Agent Interface
  • Alerts / Escalation
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Asset Management
  • Audio Capture
  • Auto-Dialer
  • Auto-Responders
  • Automated Routing
  • Automatic Backup
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Automatic Transcription
  • Avatars
  • Behavior Tracking
  • Billing & Invoicing
  • Blended Call Center
  • Budgeting/Forecasting
  • Business Card/Badge Scanning
  • Business Process Control
  • Buyer Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Campaign Specific Caller ID
  • Cataloging/Categorization
  • Categorisation/Grouping
  • Channel Management
  • Chat/Messaging
  • Chatbot
  • Churn Management
  • Client Management
  • Client Portal
  • Client Tracking
  • Client/Property Matching
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Communications Diagnostics
  • Community Management
  • Compliance Management
  • Computer Telephony Integration
  • Concatenated Speech
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Library
  • Content Management
  • Contract/License Management
  • Conversion Rate Optimization
  • Conversion Tracking
  • Correlation Analysis
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable CTAs
  • Customizable Fields
  • Customizable Forms
  • Customizable Macros
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Dashboard Creation
  • Data Capture and Transfer
  • Data Import/Export
  • Data Mapping
  • Data Migration
  • Data Storage Management
  • Data Synchronization
  • Data Verification
  • Data Visualization
  • Desktop Notifications
  • Direct Mail Management
  • Document Generation
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Drip Campaigns
  • Duplicate Detection
  • Electronic Payments
  • Email Alerts
  • Email Distribution
  • Email Invitations & Reminders
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Employee Profiles
  • Employee Self Service
  • Engagement Analytics
  • Event Calendar
  • Event Logs
  • Event Management
  • Event Scheduling
  • Event Triggered Actions
  • Exception Reporting
  • Expense Tracking
  • FAQ
  • FCC Compliance
  • FTC Compliance
  • Feedback Management
  • Field Sales Management
  • File Management
  • File Transfer
  • Filtering
  • For AEC Industry
  • For Sales Teams/Organizations
  • Forecasting
  • Forms Management
  • Forum / Discussion Board
  • Gamification
  • Geographic Maps
  • Geolocation
  • Goal Management
  • Graphical Data Presentation
  • Guided Problem Solving
  • HR Management
  • Help Desk Management
  • Historical Reporting
  • Historical Trend Analysis
  • ID Scanning
  • IVR / Voice Recognition
  • Image Library
  • Inbound Call Center
  • Inbox Management
  • Interaction Tracking
  • Internal Chat Integration
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Invoice Processing
  • Knowledge Management
  • Labeling
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Lifecycle Management
  • List Management
  • Live Chat
  • Mail Merge
  • Mailing List Management
  • Manual Dialer
  • Marketing Automation
  • Marketing Calendar
  • Meeting Management
  • Microsoft Outlook Integration
  • Milestone Tracking
  • Mobile Access
  • Mobile Alerts
  • Modeling & Simulation
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Company
  • Multi-Currency
  • Multi-Department/Project
  • Multi-Language
  • Multimedia Support
  • Multiple Data Sources
  • Multiple Parties
  • Multiple Scripts
  • Multiple User Accounts
  • Multivariate Testing
  • Negative Feedback Management
  • Open Database Design
  • Opportunity Management
  • Order Management
  • Order Processing
  • Outbound Call Center
  • Partial Payments
  • Partner Management
  • Partner Portal
  • Payroll Management
  • Performance Management
  • Performance Metrics
  • Personalization
  • Phone Key Input
  • Pipeline Management
  • Pipeline Reports
  • Power Dialer
  • Predictive Analytics
  • Predictive Dialer
  • Preview Dialer
  • Price / Margin Management
  • Prioritization
  • Product Catalog
  • Product Data Management
  • Progress Reports
  • Progress Tracking
  • Progressive Dialer
  • Project Management
  • Project Templates
  • Project Tracking
  • Proposal Generation
  • Proposal Management
  • Prospecting Tools
  • Purchase Order Management
  • Push Notifications
  • Quality Management
  • Queue Management
  • QuickBooks Integration
  • Quota Management
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Records Management
  • Recurring Tasks
  • Recurring/Subscription Billing
  • Referral Tracking
  • Relationship Tracking
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Request Escalation
  • Role-Based Permissions
  • Rules-Based Workflow
  • SMS Marketing Managment
  • SMS Messaging
  • SSL Security
  • Sales Activity Management
  • Sales Analytics
  • Sales Approval
  • Sales Automation
  • Sales Forecasting
  • Sales Management
  • Sales Orders
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Scheduled / Automated Reports
  • Scheduling
  • Search Marketing
  • Search/Filter
  • Secure Data Storage
  • Secure Login
  • Segmentation
  • Self Service Portal
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Advertising
  • Social Marketing
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Source Tracking
  • Speech-to-Text Analysis
  • Spend Analysis
  • Statistical Analysis
  • Status Tracking
  • Stock Management
  • Subscription Management
  • Succession Planning
  • Summary Reports
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Team Assignments
  • Team Calendars
  • Telemarketing Management
  • Template Management
  • Territory Management
  • Text Analysis
  • Text to Speech
  • Third Party Integrations
  • Timeline Management
  • To-Do List
  • Training Management
  • Transaction History
  • Trend Analysis
  • Two-Factor Authentication
  • User Management
  • User Profiles
  • Vendor Managed Inventory
  • Vendor Management
  • Video Conferencing
  • Visitor Tracking
  • Visual Analytics
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voice Recognition
  • Warranty Tracking
  • Web Forms
  • Web Traffic Reporting
  • Web-based Deployment
  • Website Analytics
  • Website Integration
  • Website Visitor Tracking
  • Whiteboard
  • Widgets
  • Wiki
  • Workflow Management
  • Workforce Management
  • XML / RSS
  • eCommerce Management
  • iCalendar Support

Total features 325

  • @mentions
  • A/B Testing
  • API
  • Access Controls/Permissions
  • Account Alerts
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Reporting
  • Advertising Management
  • Agent Interface
  • Alerts / Escalation
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Asset Management
  • Audio Capture
  • Auto-Dialer
  • Auto-Responders
  • Automated Routing
  • Automatic Backup
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Automatic Transcription
  • Avatars
  • Behavior Tracking
  • Billing & Invoicing
  • Blended Call Center
  • Budgeting/Forecasting
  • Business Card/Badge Scanning
  • Business Process Control
  • Buyer Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Campaign Specific Caller ID
  • Cataloging/Categorization
  • Categorisation/Grouping
  • Channel Management
  • Chat/Messaging
  • Chatbot
  • Churn Management
  • Client Management
  • Client Portal
  • Client Tracking
  • Client/Property Matching
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Communications Diagnostics
  • Community Management
  • Compliance Management
  • Computer Telephony Integration
  • Concatenated Speech
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Library
  • Content Management
  • Contract/License Management
  • Conversion Rate Optimization
  • Conversion Tracking
  • Correlation Analysis
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable CTAs
  • Customizable Fields
  • Customizable Forms
  • Customizable Macros
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Dashboard Creation
  • Data Capture and Transfer
  • Data Import/Export
  • Data Mapping
  • Data Migration
  • Data Storage Management
  • Data Synchronization
  • Data Verification
  • Data Visualization
  • Desktop Notifications
  • Direct Mail Management
  • Document Generation
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Drip Campaigns
  • Duplicate Detection
  • Electronic Payments
  • Email Alerts
  • Email Distribution
  • Email Invitations & Reminders
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Employee Profiles
  • Employee Self Service
  • Engagement Analytics
  • Event Calendar
  • Event Logs
  • Event Management
  • Event Scheduling
  • Event Triggered Actions
  • Exception Reporting
  • Expense Tracking
  • FAQ
  • FCC Compliance
  • FTC Compliance
  • Feedback Management
  • Field Sales Management
  • File Management
  • File Transfer
  • Filtering
  • For AEC Industry
  • For Sales Teams/Organizations
  • Forecasting
  • Forms Management
  • Forum / Discussion Board
  • Gamification
  • Geographic Maps
  • Geolocation
  • Goal Management
  • Graphical Data Presentation
  • Guided Problem Solving
  • HR Management
  • Help Desk Management
  • Historical Reporting
  • Historical Trend Analysis
  • ID Scanning
  • IVR / Voice Recognition
  • Image Library
  • Inbound Call Center
  • Inbox Management
  • Interaction Tracking
  • Internal Chat Integration
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Invoice Processing
  • Knowledge Management
  • Labeling
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Lifecycle Management
  • List Management
  • Live Chat
  • Mail Merge
  • Mailing List Management
  • Manual Dialer
  • Marketing Automation
  • Marketing Calendar
  • Meeting Management
  • Microsoft Outlook Integration
  • Milestone Tracking
  • Mobile Access
  • Mobile Alerts
  • Modeling & Simulation
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Company
  • Multi-Currency
  • Multi-Department/Project
  • Multi-Language
  • Multimedia Support
  • Multiple Data Sources
  • Multiple Parties
  • Multiple Scripts
  • Multiple User Accounts
  • Multivariate Testing
  • Negative Feedback Management
  • Open Database Design
  • Opportunity Management
  • Order Management
  • Order Processing
  • Outbound Call Center
  • Partial Payments
  • Partner Management
  • Partner Portal
  • Payroll Management
  • Performance Management
  • Performance Metrics
  • Personalization
  • Phone Key Input
  • Pipeline Management
  • Pipeline Reports
  • Power Dialer
  • Predictive Analytics
  • Predictive Dialer
  • Preview Dialer
  • Price / Margin Management
  • Prioritization
  • Product Catalog
  • Product Data Management
  • Progress Reports
  • Progress Tracking
  • Progressive Dialer
  • Project Management
  • Project Templates
  • Project Tracking
  • Proposal Generation
  • Proposal Management
  • Prospecting Tools
  • Purchase Order Management
  • Push Notifications
  • Quality Management
  • Queue Management
  • QuickBooks Integration
  • Quota Management
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Records Management
  • Recurring Tasks
  • Recurring/Subscription Billing
  • Referral Tracking
  • Relationship Tracking
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Request Escalation
  • Role-Based Permissions
  • Rules-Based Workflow
  • SMS Marketing Managment
  • SMS Messaging
  • SSL Security
  • Sales Activity Management
  • Sales Analytics
  • Sales Approval
  • Sales Automation
  • Sales Forecasting
  • Sales Management
  • Sales Orders
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Scheduled / Automated Reports
  • Scheduling
  • Search Marketing
  • Search/Filter
  • Secure Data Storage
  • Secure Login
  • Segmentation
  • Self Service Portal
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Advertising
  • Social Marketing
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Source Tracking
  • Speech-to-Text Analysis
  • Spend Analysis
  • Statistical Analysis
  • Status Tracking
  • Stock Management
  • Subscription Management
  • Succession Planning
  • Summary Reports
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Team Assignments
  • Team Calendars
  • Telemarketing Management
  • Template Management
  • Territory Management
  • Text Analysis
  • Text to Speech
  • Third Party Integrations
  • Timeline Management
  • To-Do List
  • Training Management
  • Transaction History
  • Trend Analysis
  • Two-Factor Authentication
  • User Management
  • User Profiles
  • Vendor Managed Inventory
  • Vendor Management
  • Video Conferencing
  • Visitor Tracking
  • Visual Analytics
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voice Recognition
  • Warranty Tracking
  • Web Forms
  • Web Traffic Reporting
  • Web-based Deployment
  • Website Analytics
  • Website Integration
  • Website Visitor Tracking
  • Whiteboard
  • Widgets
  • Wiki
  • Workflow Management
  • Workforce Management
  • XML / RSS
  • eCommerce Management
  • iCalendar Support
  • Amity
  • Aura Call Center Elite
  • Bedrock Data
  • Box
  • DocuSign
  • Dropbox Business
  • Eventbrite
  • Facebook
  • GetResponse
  • Gmail
  • GoToMeeting
  • Google Ads
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Join.Me
  • JotForm
  • Kixie PowerCall
  • LinkedIn for Business
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PandaDoc
  • PayPal
  • PieSync
  • Quickbooks Online
  • Quoter
  • SimplyCast
  • Skyvia
  • Slack
  • SurveyMonkey
  • Trello
  • Twilio
  • Twitter
  • Xero
  • Zendesk
  • Zoho Analytics
  • Zoho Assist
  • Zoho Campaigns
  • Zoho Cliq
  • Zoho Creator
  • Zoho Desk
  • Zoho Expense
  • Zoho Forms
  • Zoho Mail
  • Zoho Motivator
  • Zoho Projects
  • Zoho SalesIQ
  • Zoho Social
  • Zoho Subscriptions
  • Zoho Survey
  • Zoho Writer
  • Amity
  • Aura Call Center Elite
  • Bedrock Data
  • Box
  • DocuSign
  • Dropbox Business
  • Eventbrite
  • Facebook
  • GetResponse
  • Gmail
  • GoToMeeting
  • Google Ads
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Join.Me
  • JotForm
  • Kixie PowerCall
  • LinkedIn for Business
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PandaDoc
  • PayPal
  • PieSync
  • Quickbooks Online
  • Quoter
  • SimplyCast
  • Skyvia
  • Slack
  • SurveyMonkey
  • Trello
  • Twilio
  • Twitter
  • Xero
  • Zendesk
  • Zoho Analytics
  • Zoho Assist
  • Zoho Campaigns
  • Zoho Cliq
  • Zoho Creator
  • Zoho Desk
  • Zoho Expense
  • Zoho Forms
  • Zoho Mail
  • Zoho Motivator
  • Zoho Projects
  • Zoho SalesIQ
  • Zoho Social
  • Zoho Subscriptions
  • Zoho Survey
  • Zoho Writer