OTO is a speech analytics API and AI-powered voice intelligence technology, which analyzes customer sentiment through tone of voice. The platform can be used by call centers, healthcare providers, home technology providers, and robotics developers to understand and leverage voice data.
OTO is a speech analytics API and AI-powered voice intelligence technology, which analyzes customer sentiment through tone of voice. The platform can...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • Chat
Pypestream is a conversational AI platform designed to help businesses improve customer engagement using a patented messaging carrier. It enables customer service teams to connect multiple applications via APIs and facilitate transactional, proactive, or reactive workflows.
Pypestream is a conversational AI platform designed to help businesses improve customer engagement using a patented messaging carrier. It enables...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • Chat

Starting from

US$100,00/month

  • Subscription

Starting from

  • Subscription

Overall rating

5 /5
(1)
Ease of Use
5/5
Features & Functionality
5/5
Customer Service
0/5
Value for Money
0/5

Overall rating

4,8 /5
(8)
Ease of Use
4,5/5
Features & Functionality
4,6/5
Customer Service
4,9/5
Value for Money
4,8/5

Total features 53

  • 360 Degree Feedback
  • AI/Machine Learning
  • API
  • Activity Dashboard
  • Ad hoc Reporting
  • Agent Interface
  • Alerts / Escalation
  • Anonymous Feedback
  • Application Development
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Audience Targeting
  • Audio Capture
  • Audio File Management
  • Automated Routing
  • Automatic Adjustments
  • Big Data Analytics
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Screening
  • Care Plan Management
  • Chat/Messaging
  • Chatbot
  • Churn Management
  • Code-free Development
  • Communication Management
  • Community Management
  • Complaint Monitoring
  • Concatenated Speech
  • Content Creation
  • Contextual Guidance
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Reports
  • Dashboard
  • Data Management
  • Data Security
  • Employee Activity Monitoring
  • Engagement Analytics
  • Feedback Management
  • File Sharing
  • For Developers
  • For Healthcare
  • For Sales Teams/Organizations
  • For eCommerce
  • Gamification
  • Human Handover
  • IVR / Voice Recognition
  • Image Analysis
  • Intent Recognition
  • Knowledge Base Management
  • Knowledge Management
  • Language Detection
  • Live Chat
  • ML Algorithm Library
  • Machine Learning
  • Messaging
  • Mobile Access
  • Mobile App
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Language
  • NPS Survey Structure
  • NPS of Customers
  • NPS of Employees
  • Natural Language Processing
  • Negative Feedback Management
  • Neural Network Modeling
  • One-to-One Messaging
  • Patient Education
  • Patient Engagement Software
  • Patient Records Management
  • Performance Management
  • Performance Metrics
  • Pre-Configured Bot
  • Predictive Analytics
  • Process/Workflow Automation
  • Product Recommendations
  • Progress Tracking
  • Quality Management
  • Queue Management
  • Real Time Monitoring
  • Real-time Conversations
  • Reporting/Analytics
  • SMS Messaging
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Self-Learning
  • Sentiment Analysis
  • Skills Assessment
  • Social Media Integration
  • Speech Recognition
  • Speech Synthesis
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Text Analysis
  • Third Party Integrations
  • Two-Way Audio & Video
  • Usage Tracking/Analytics
  • Video Support
  • Virtual Assistant
  • Virtual Personal Assistant (VPA)
  • Visual Analytics
  • Voice Recognition
  • Workforce Management

Total features 76

  • 360 Degree Feedback
  • AI/Machine Learning
  • API
  • Activity Dashboard
  • Ad hoc Reporting
  • Agent Interface
  • Alerts / Escalation
  • Anonymous Feedback
  • Application Development
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Audience Targeting
  • Audio Capture
  • Audio File Management
  • Automated Routing
  • Automatic Adjustments
  • Big Data Analytics
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Screening
  • Care Plan Management
  • Chat/Messaging
  • Chatbot
  • Churn Management
  • Code-free Development
  • Communication Management
  • Community Management
  • Complaint Monitoring
  • Concatenated Speech
  • Content Creation
  • Contextual Guidance
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Reports
  • Dashboard
  • Data Management
  • Data Security
  • Employee Activity Monitoring
  • Engagement Analytics
  • Feedback Management
  • File Sharing
  • For Developers
  • For Healthcare
  • For Sales Teams/Organizations
  • For eCommerce
  • Gamification
  • Human Handover
  • IVR / Voice Recognition
  • Image Analysis
  • Intent Recognition
  • Knowledge Base Management
  • Knowledge Management
  • Language Detection
  • Live Chat
  • ML Algorithm Library
  • Machine Learning
  • Messaging
  • Mobile Access
  • Mobile App
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Language
  • NPS Survey Structure
  • NPS of Customers
  • NPS of Employees
  • Natural Language Processing
  • Negative Feedback Management
  • Neural Network Modeling
  • One-to-One Messaging
  • Patient Education
  • Patient Engagement Software
  • Patient Records Management
  • Performance Management
  • Performance Metrics
  • Pre-Configured Bot
  • Predictive Analytics
  • Process/Workflow Automation
  • Product Recommendations
  • Progress Tracking
  • Quality Management
  • Queue Management
  • Real Time Monitoring
  • Real-time Conversations
  • Reporting/Analytics
  • SMS Messaging
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Self-Learning
  • Sentiment Analysis
  • Skills Assessment
  • Social Media Integration
  • Speech Recognition
  • Speech Synthesis
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Text Analysis
  • Third Party Integrations
  • Two-Way Audio & Video
  • Usage Tracking/Analytics
  • Video Support
  • Virtual Assistant
  • Virtual Personal Assistant (VPA)
  • Visual Analytics
  • Voice Recognition
  • Workforce Management
  • Bazaarvoice
  • BigCommerce
  • Coupa Business Spend Management
  • DocuSign
  • Facebook
  • Freshchat
  • Google Maps
  • Instagram
  • Origami
  • Salesforce Service Cloud
  • Bazaarvoice
  • BigCommerce
  • Coupa Business Spend Management
  • DocuSign
  • Facebook
  • Freshchat
  • Google Maps
  • Instagram
  • Origami
  • Salesforce Service Cloud