CallMiner Eureka is a cloud-based speech analytics software, which helps contact centers automatically analyze customers' engagement across various communication channels such as calls, emails, social media platforms, and chat.
CallMiner Eureka is a cloud-based speech analytics software, which helps contact centers automatically analyze customers' engagement across various...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
OTO is a speech analytics API and AI-powered voice intelligence technology, which analyzes customer sentiment through tone of voice. The platform can be used by call centers, healthcare providers, home technology providers, and robotics developers to understand and leverage voice data.
OTO is a speech analytics API and AI-powered voice intelligence technology, which analyzes customer sentiment through tone of voice. The platform can...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)

Starting from

  • Subscription

Starting from

US$100,00/month

  • Subscription

Overall rating

4,5 /5
(4)
Ease of Use
3,8/5
Features & Functionality
4,3/5
Customer Service
4,3/5
Value for Money
4/5

Overall rating

5 /5
(1)
Ease of Use
5/5
Features & Functionality
5/5
Customer Service
0/5
Value for Money
0/5

Total features 43

  • API
  • Activity Dashboard
  • Ad hoc Reporting
  • Alerts / Escalation
  • Anonymous Feedback
  • Application Development
  • Assessment Management
  • Audio Capture
  • Audio File Management
  • Automatic Transcription
  • Big Data Analytics
  • Blended Call Center
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Screening
  • Call Scripting
  • Campaign Management
  • Categorisation/Grouping
  • Chat/Messaging
  • Commenting / Notes
  • Communication Management
  • Computer Telephony Integration
  • Concatenated Speech
  • Content Creation
  • Customer Engagement
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Reports
  • Dashboard
  • Data Capture and Transfer
  • Data Management
  • Data Mapping
  • Data Security
  • Employee Activity Monitoring
  • Employee Portal
  • Feedback Management
  • For Sales Teams/Organizations
  • IVR / Voice Recognition
  • Image Analysis
  • Inbound Call Center
  • Language Detection
  • ML Algorithm Library
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • NPS Survey Structure
  • NPS of Customers
  • NPS of Employees
  • Natural Language Processing
  • Negative Feedback Management
  • Neural Network Modeling
  • Outbound Call Center
  • Patient Engagement Software
  • Patient Records Management
  • Performance Management
  • Performance Metrics
  • Predictive Analytics
  • Prioritization
  • Progress Tracking
  • Quality Management
  • Real Time Analytics
  • Real Time Monitoring
  • Real-Time Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • Risk Alerts
  • Search/Filter
  • Segmentation
  • Self-Learning
  • Sentiment Analysis
  • Skills Assessment
  • Speech-to-Text Analysis
  • Surveys & Feedback
  • Tagging
  • Text Analysis
  • Third Party Integrations
  • Two-Way Audio & Video
  • Usage Tracking/Analytics
  • Visual Analytics
  • Voice Recognition

Total features 53

  • API
  • Activity Dashboard
  • Ad hoc Reporting
  • Alerts / Escalation
  • Anonymous Feedback
  • Application Development
  • Assessment Management
  • Audio Capture
  • Audio File Management
  • Automatic Transcription
  • Big Data Analytics
  • Blended Call Center
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Screening
  • Call Scripting
  • Campaign Management
  • Categorisation/Grouping
  • Chat/Messaging
  • Commenting / Notes
  • Communication Management
  • Computer Telephony Integration
  • Concatenated Speech
  • Content Creation
  • Customer Engagement
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Reports
  • Dashboard
  • Data Capture and Transfer
  • Data Management
  • Data Mapping
  • Data Security
  • Employee Activity Monitoring
  • Employee Portal
  • Feedback Management
  • For Sales Teams/Organizations
  • IVR / Voice Recognition
  • Image Analysis
  • Inbound Call Center
  • Language Detection
  • ML Algorithm Library
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • NPS Survey Structure
  • NPS of Customers
  • NPS of Employees
  • Natural Language Processing
  • Negative Feedback Management
  • Neural Network Modeling
  • Outbound Call Center
  • Patient Engagement Software
  • Patient Records Management
  • Performance Management
  • Performance Metrics
  • Predictive Analytics
  • Prioritization
  • Progress Tracking
  • Quality Management
  • Real Time Analytics
  • Real Time Monitoring
  • Real-Time Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • Risk Alerts
  • Search/Filter
  • Segmentation
  • Self-Learning
  • Sentiment Analysis
  • Skills Assessment
  • Speech-to-Text Analysis
  • Surveys & Feedback
  • Tagging
  • Text Analysis
  • Third Party Integrations
  • Two-Way Audio & Video
  • Usage Tracking/Analytics
  • Visual Analytics
  • Voice Recognition