Call Center Studio is a cloud-based software that provides businesses with tools to manage and handle customers’ queries on a centralized platform. Key features include reporting, voicemail management, call recording, IVR, database administration, workflow configuration, KPI monitoring, and more.
Call Center Studio is a cloud-based software that provides businesses with tools to manage and handle customers’ queries on a centralized platform....

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Versacape is a cloud-based solution, which allows customer experience teams to provide a self service experience to customers for issue resolution. Businesses can provide self service information for subjects including benefits administration, inventory, loyalty programs, product catalog, and more.
Versacape is a cloud-based solution, which allows customer experience teams to provide a self service experience to customers for issue resolution....

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Images coming soon

Starting from

  • Free
  • Subscription

Starting from

US$0,40

  • Free
  • Subscription

Overall rating

4,5 /5
(36)
Ease of Use
4,7/5
Features & Functionality
4,5/5
Customer Service
4,7/5
Value for Money
4,7/5

Overall rating

0 /5
(0)
Ease of Use
0/5
Features & Functionality
0/5
Customer Service
0/5
Value for Money
0/5

Total features 93

  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Answering Machine Detection
  • Appointment Management
  • Archiving & Retention
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Batch Processing
  • Benefits Management
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Routing
  • Call Scheduling
  • Call Screening
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Transfer
  • Campaign Management
  • Campaign Specific Caller ID
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer Profiles
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Data Import/Export
  • Document Storage
  • Email Management
  • Event Triggered Actions
  • FTC Compliance
  • Fault Management
  • File Transfer
  • Help Desk Management
  • Hotkeys
  • IT Asset Management
  • IVR / Voice Recognition
  • Inbound Call Center
  • Interaction Tracking
  • Inventory Management
  • Knowledge Base Management
  • Lead Capture
  • List Management
  • Live Chat
  • Loyalty Program
  • Macros/Templated Responses
  • Manual Dialer
  • Monitoring
  • Multi-Channel Communication
  • Multiple Data Sources
  • Multiple Parties
  • Multiple Scripts
  • Network Monitoring
  • On-Demand Recording
  • Online Voice Transmission
  • Open Database Design
  • Order Processing
  • Outbound Call Center
  • Performance Metrics
  • Phone Key Input
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Product Catalog
  • Product Data Management
  • Progressive Dialer
  • Prospecting Tools
  • Queue Management
  • Real-Time Chat
  • Recording
  • Remote Access/Control
  • Reporting/Analytics
  • Returns Management
  • Rules-Based Workflow
  • SIP Trunking
  • Scheduled Recording
  • Search/Filter
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Shared Contacts
  • Social Media Integration
  • Status Tracking
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Telemarketing Management
  • Text to Speech
  • Third Party Integrations
  • Ticket Management
  • Unified Communications
  • Virtual Assistant
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voicemail Transcription
  • Work Order Management
  • Workflow Configuration
  • Workflow Management

Total features 54

  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Answering Machine Detection
  • Appointment Management
  • Archiving & Retention
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Batch Processing
  • Benefits Management
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Routing
  • Call Scheduling
  • Call Screening
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Transfer
  • Campaign Management
  • Campaign Specific Caller ID
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer Profiles
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Data Import/Export
  • Document Storage
  • Email Management
  • Event Triggered Actions
  • FTC Compliance
  • Fault Management
  • File Transfer
  • Help Desk Management
  • Hotkeys
  • IT Asset Management
  • IVR / Voice Recognition
  • Inbound Call Center
  • Interaction Tracking
  • Inventory Management
  • Knowledge Base Management
  • Lead Capture
  • List Management
  • Live Chat
  • Loyalty Program
  • Macros/Templated Responses
  • Manual Dialer
  • Monitoring
  • Multi-Channel Communication
  • Multiple Data Sources
  • Multiple Parties
  • Multiple Scripts
  • Network Monitoring
  • On-Demand Recording
  • Online Voice Transmission
  • Open Database Design
  • Order Processing
  • Outbound Call Center
  • Performance Metrics
  • Phone Key Input
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Product Catalog
  • Product Data Management
  • Progressive Dialer
  • Prospecting Tools
  • Queue Management
  • Real-Time Chat
  • Recording
  • Remote Access/Control
  • Reporting/Analytics
  • Returns Management
  • Rules-Based Workflow
  • SIP Trunking
  • Scheduled Recording
  • Search/Filter
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Shared Contacts
  • Social Media Integration
  • Status Tracking
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Telemarketing Management
  • Text to Speech
  • Third Party Integrations
  • Ticket Management
  • Unified Communications
  • Virtual Assistant
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voicemail Transcription
  • Work Order Management
  • Workflow Configuration
  • Workflow Management
  • Aura Call Center Elite
  • BIME
  • Zendesk
  • Aura Call Center Elite
  • BIME
  • Zendesk