Call Center Studio is a cloud-based software that provides businesses with tools to manage and handle customers’ queries on a centralized platform. Key features include reporting, voicemail management, call recording, IVR, database administration, workflow configuration, KPI monitoring, and more.
Call Center Studio is a cloud-based software that provides businesses with tools to manage and handle customers’ queries on a centralized platform....

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
wolkvox helps contact centers manage communication via mobile devices, landlines, video calls, email, SMS, and more on a unified portal. Users can handle interactions across various social media channels and web chat applications like Facebook, Instagram, Twitter, WhatsApp, Line, and Telegram.
wolkvox helps contact centers manage communication via mobile devices, landlines, video calls, email, SMS, and more on a unified portal. Users can...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

  • Free
  • Subscription

Starting from

  • Free
  • Subscription

Overall rating

4,5 /5
(37)
Ease of Use
4,7/5
Features & Functionality
4,5/5
Customer Service
4,7/5
Value for Money
4,7/5

Overall rating

4,7 /5
(40)
Ease of Use
4,7/5
Features & Functionality
4,8/5
Customer Service
4,5/5
Value for Money
4,7/5

Total features 93

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Agent Interface
  • Alerts / Escalation
  • Alerts/Notifications
  • Answering Machine Detection
  • Archiving & Retention
  • Audio Capture
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Transcription
  • Batch Processing
  • Blended Call Center
  • CRM
  • Calendar/Reminder System
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Routing
  • Call Scheduling
  • Call Screening
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Specific Caller ID
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Communication Management
  • Communications Diagnostics
  • Computer Telephony Integration
  • Concatenated Speech
  • Contact Database
  • Contact Management
  • Customer Database
  • Customizable Branding
  • Customizable Fields
  • Customizable Macros
  • Data Import/Export
  • Document Storage
  • Email Management
  • Engagement Analytics
  • Event Triggered Actions
  • FCC Compliance
  • FTC Compliance
  • File Transfer
  • Forecasting
  • Gamification
  • Help Desk Management
  • Hotkeys
  • IT Asset Management
  • IVR / Voice Recognition
  • Inbound Call Center
  • Interaction Tracking
  • Knowledge Base Management
  • Lead Generation
  • Lead Management
  • Lead Qualification
  • List Management
  • Live Chat
  • Macros/Templated Responses
  • Manual Dialer
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Language
  • Multiple Parties
  • Multiple Scripts
  • Network Monitoring
  • On-Demand Recording
  • Online Voice Transmission
  • Open Database Design
  • Outbound Call Center
  • Performance Metrics
  • Phone Key Input
  • Power Dialer
  • Predictive Analytics
  • Predictive Dialer
  • Preview Dialer
  • Progressive Dialer
  • Quality Management
  • Queue Management
  • Real-Time Chat
  • Recording
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • SIP Trunking
  • SMS Marketing Managment
  • Sales Pipeline Management
  • Scheduled Recording
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Shared Contacts
  • Social Media Integration
  • Speech-to-Text Analysis
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Telemarketing Management
  • Text to Speech
  • Third Party Integrations
  • Ticket Management
  • Unified Communications
  • Virtual Assistant
  • Visual Analytics
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voice Recognition
  • Voicemail Transcription
  • Workflow Configuration
  • Workflow Management
  • Workforce Management

Total features 91

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Agent Interface
  • Alerts / Escalation
  • Alerts/Notifications
  • Answering Machine Detection
  • Archiving & Retention
  • Audio Capture
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Transcription
  • Batch Processing
  • Blended Call Center
  • CRM
  • Calendar/Reminder System
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Routing
  • Call Scheduling
  • Call Screening
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Specific Caller ID
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Communication Management
  • Communications Diagnostics
  • Computer Telephony Integration
  • Concatenated Speech
  • Contact Database
  • Contact Management
  • Customer Database
  • Customizable Branding
  • Customizable Fields
  • Customizable Macros
  • Data Import/Export
  • Document Storage
  • Email Management
  • Engagement Analytics
  • Event Triggered Actions
  • FCC Compliance
  • FTC Compliance
  • File Transfer
  • Forecasting
  • Gamification
  • Help Desk Management
  • Hotkeys
  • IT Asset Management
  • IVR / Voice Recognition
  • Inbound Call Center
  • Interaction Tracking
  • Knowledge Base Management
  • Lead Generation
  • Lead Management
  • Lead Qualification
  • List Management
  • Live Chat
  • Macros/Templated Responses
  • Manual Dialer
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Language
  • Multiple Parties
  • Multiple Scripts
  • Network Monitoring
  • On-Demand Recording
  • Online Voice Transmission
  • Open Database Design
  • Outbound Call Center
  • Performance Metrics
  • Phone Key Input
  • Power Dialer
  • Predictive Analytics
  • Predictive Dialer
  • Preview Dialer
  • Progressive Dialer
  • Quality Management
  • Queue Management
  • Real-Time Chat
  • Recording
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • SIP Trunking
  • SMS Marketing Managment
  • Sales Pipeline Management
  • Scheduled Recording
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Shared Contacts
  • Social Media Integration
  • Speech-to-Text Analysis
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Telemarketing Management
  • Text to Speech
  • Third Party Integrations
  • Ticket Management
  • Unified Communications
  • Virtual Assistant
  • Visual Analytics
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voice Recognition
  • Voicemail Transcription
  • Workflow Configuration
  • Workflow Management
  • Workforce Management
  • Aura Call Center Elite
  • BIME
  • Zendesk
  • Aura Call Center Elite
  • BIME
  • Zendesk