Observe.AI is a call analysis platform designed to help businesses prepare call transcription and automate speech recognition in order to detect customer sentiments and improve agents' performance in real-time.
Observe.AI is a call analysis platform designed to help businesses prepare call transcription and automate speech recognition in order to detect...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • Chat
OTO is a speech analytics API and AI-powered voice intelligence technology, which analyzes customer sentiment through tone of voice. The platform can be used by call centers, healthcare providers, home technology providers, and robotics developers to understand and leverage voice data.
OTO is a speech analytics API and AI-powered voice intelligence technology, which analyzes customer sentiment through tone of voice. The platform can...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • Chat

Starting from

N/A

  • Subscription

Starting from

US$100,00/month

  • Subscription

Overall rating

4,5 /5
(2)
Ease of Use
4,5/5
Features & Functionality
3,5/5
Customer Service
4,5/5
Value for Money
4,5/5

Overall rating

5 /5
(1)
Ease of Use
5/5
Features & Functionality
5/5
Customer Service
0/5
Value for Money
0/5

Total features 28

  • API
  • Access Controls/Permissions
  • Ad hoc Reporting
  • Anonymous Feedback
  • Application Development
  • Assessment Management
  • Audio Capture
  • Audio File Management
  • Automatic Transcription
  • Benchmarking
  • Big Data Analytics
  • Business Coaching
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Screening
  • Call Tracking
  • Communication Management
  • Compliance Management
  • Concatenated Speech
  • Content Creation
  • Customer Engagement
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Reports
  • Data Management
  • Data Security
  • Employee Activity Monitoring
  • Feedback Management
  • For Sales Teams/Organizations
  • IVR / Voice Recognition
  • Image Analysis
  • Language Detection
  • ML Algorithm Library
  • Monitoring
  • Multi-Language
  • NPS Survey Structure
  • NPS of Customers
  • NPS of Employees
  • Natural Language Processing
  • Negative Feedback Management
  • Neural Network Modeling
  • Opportunity Management
  • Patient Engagement Software
  • Patient Records Management
  • Performance Management
  • Performance Metrics
  • Predictive Analytics
  • Progress Tracking
  • Quality Management
  • Real Time Data
  • Real Time Monitoring
  • Reporting/Analytics
  • Role-Based Permissions
  • Search/Filter
  • Segmentation
  • Self-Learning
  • Sentiment Analysis
  • Skills Assessment
  • Speech-to-Text Analysis
  • Surveys & Feedback
  • Third Party Integrations
  • Two-Way Audio & Video
  • Usage Tracking/Analytics
  • User Management
  • Visual Analytics
  • Voice Recognition

Total features 53

  • API
  • Access Controls/Permissions
  • Ad hoc Reporting
  • Anonymous Feedback
  • Application Development
  • Assessment Management
  • Audio Capture
  • Audio File Management
  • Automatic Transcription
  • Benchmarking
  • Big Data Analytics
  • Business Coaching
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Screening
  • Call Tracking
  • Communication Management
  • Compliance Management
  • Concatenated Speech
  • Content Creation
  • Customer Engagement
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Reports
  • Data Management
  • Data Security
  • Employee Activity Monitoring
  • Feedback Management
  • For Sales Teams/Organizations
  • IVR / Voice Recognition
  • Image Analysis
  • Language Detection
  • ML Algorithm Library
  • Monitoring
  • Multi-Language
  • NPS Survey Structure
  • NPS of Customers
  • NPS of Employees
  • Natural Language Processing
  • Negative Feedback Management
  • Neural Network Modeling
  • Opportunity Management
  • Patient Engagement Software
  • Patient Records Management
  • Performance Management
  • Performance Metrics
  • Predictive Analytics
  • Progress Tracking
  • Quality Management
  • Real Time Data
  • Real Time Monitoring
  • Reporting/Analytics
  • Role-Based Permissions
  • Search/Filter
  • Segmentation
  • Self-Learning
  • Sentiment Analysis
  • Skills Assessment
  • Speech-to-Text Analysis
  • Surveys & Feedback
  • Third Party Integrations
  • Two-Way Audio & Video
  • Usage Tracking/Analytics
  • User Management
  • Visual Analytics
  • Voice Recognition
  • Talkdesk
  • Talkdesk