Yellow Messenger help businesses in advertising, education, banking and other industries create, launch, and manage custom chatbots. The AI technology lets organizations build virtual assistants to automate operational workflows, respond to customer queries, and engage with the target audience.
Yellow Messenger help businesses in advertising, education, banking and other industries create, launch, and manage custom chatbots. The AI...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Zoho Desk is a cloud-based help desk platform designed to help businesses of all sizes manage customer service. Key features include customer support tickets, a customer support portal, contract management, and report creation.
Zoho Desk is a cloud-based help desk platform designed to help businesses of all sizes manage customer service. Key features include customer support...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

  • Free
  • Open Source
  • Subscription

Starting from

US$14,00/month

  • Free
  • Open Source
  • Subscription

Overall rating

4,7 /5
(15)
Ease of Use
4,4/5
Features & Functionality
4,2/5
Customer Service
4,5/5
Value for Money
4,2/5

Overall rating

4,5 /5
(1 651)
Ease of Use
4,4/5
Features & Functionality
4,4/5
Customer Service
4,3/5
Value for Money
4,5/5

Total features 65

  • @mentions
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Account Management
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Archiving & Retention
  • Assignment Management
  • Audit Trail
  • Authentication
  • Auto-Responders
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Batch Communications
  • Benchmarking
  • Billing & Invoicing
  • CRM
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Transfer
  • Campaign Analytics
  • Campaign Management
  • Campaign Segmentation
  • Canned Responses
  • Case Management
  • Cataloging/Categorization
  • Chat/Messaging
  • Chatbot
  • Churn Management
  • Client Portal
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Community Management
  • Complaint Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Content Creation
  • Content Management
  • Contextual Guidance
  • Customer Activity Tracking
  • Customer Complaint Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Migration
  • Decision Support Software
  • Disaster Recovery
  • Discussions / Forums
  • Document Management
  • Document Storage
  • Electronic Payments
  • Email Distribution
  • Email Management
  • Email Templates
  • Email Tracking
  • Employee Management
  • Engagement Analytics
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • For Developers
  • Forms Management
  • Full Text Search
  • Gamification
  • Geotargeting
  • Graphical Workflow Editor
  • Help Desk Management
  • IVR / Voice Recognition
  • Idea Ranking
  • Ideation / Crowdsourcing
  • Inbound Call Center
  • Intent Recognition
  • Interaction Tracking
  • Interactive Content
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Lead Distribution
  • Lead Nurturing
  • Live Chat
  • Loyalty Program
  • Macros/Templated Responses
  • Manual Dialer
  • Mind Maps
  • Mobile Access
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Language
  • Multi-Location
  • Multiple User Accounts
  • Natural Language Processing
  • Negative Feedback Management
  • Network Monitoring
  • Offline Form
  • On-Demand Communications
  • Online Forums
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Personalization
  • Portfolio Management
  • Pre-Configured Bot
  • Predictive Analytics
  • Prioritization
  • Proactive Chat
  • Process Control
  • Productivity Analysis
  • Project Management
  • Pulse Surveys
  • Quality Assurance
  • Question Library
  • Queue Management
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Recurring Issues
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Resource Management
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SEO Management
  • SMS Messaging
  • SSL Security
  • Sales Orders
  • Sales Trend Analysis
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Advertising
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Speech Recognition
  • Speech Synthesis
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Template Management
  • Text Analysis
  • Text Editing
  • Third Party Integrations
  • Ticket Management
  • Time & Expense Tracking
  • Timer
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Factor Authentication
  • Video Support
  • Virtual Assistant
  • Visual Analytics
  • Web Forms
  • Website Visitor Tracking
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • eCommerce Management

Total features 169

  • @mentions
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Account Management
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Archiving & Retention
  • Assignment Management
  • Audit Trail
  • Authentication
  • Auto-Responders
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Batch Communications
  • Benchmarking
  • Billing & Invoicing
  • CRM
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Transfer
  • Campaign Analytics
  • Campaign Management
  • Campaign Segmentation
  • Canned Responses
  • Case Management
  • Cataloging/Categorization
  • Chat/Messaging
  • Chatbot
  • Churn Management
  • Client Portal
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Community Management
  • Complaint Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Content Creation
  • Content Management
  • Contextual Guidance
  • Customer Activity Tracking
  • Customer Complaint Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Migration
  • Decision Support Software
  • Disaster Recovery
  • Discussions / Forums
  • Document Management
  • Document Storage
  • Electronic Payments
  • Email Distribution
  • Email Management
  • Email Templates
  • Email Tracking
  • Employee Management
  • Engagement Analytics
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • For Developers
  • Forms Management
  • Full Text Search
  • Gamification
  • Geotargeting
  • Graphical Workflow Editor
  • Help Desk Management
  • IVR / Voice Recognition
  • Idea Ranking
  • Ideation / Crowdsourcing
  • Inbound Call Center
  • Intent Recognition
  • Interaction Tracking
  • Interactive Content
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Lead Distribution
  • Lead Nurturing
  • Live Chat
  • Loyalty Program
  • Macros/Templated Responses
  • Manual Dialer
  • Mind Maps
  • Mobile Access
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Language
  • Multi-Location
  • Multiple User Accounts
  • Natural Language Processing
  • Negative Feedback Management
  • Network Monitoring
  • Offline Form
  • On-Demand Communications
  • Online Forums
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Personalization
  • Portfolio Management
  • Pre-Configured Bot
  • Predictive Analytics
  • Prioritization
  • Proactive Chat
  • Process Control
  • Productivity Analysis
  • Project Management
  • Pulse Surveys
  • Quality Assurance
  • Question Library
  • Queue Management
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Recurring Issues
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Resource Management
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SEO Management
  • SMS Messaging
  • SSL Security
  • Sales Orders
  • Sales Trend Analysis
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Advertising
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Speech Recognition
  • Speech Synthesis
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Template Management
  • Text Analysis
  • Text Editing
  • Third Party Integrations
  • Ticket Management
  • Time & Expense Tracking
  • Timer
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Factor Authentication
  • Video Support
  • Virtual Assistant
  • Visual Analytics
  • Web Forms
  • Website Visitor Tracking
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • eCommerce Management
  • Facebook
  • GoToConnect
  • Google Analytics
  • Google Chat
  • Google Drive
  • Google Workspace
  • Intercom
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • Microsoft SharePoint
  • Microsoft Teams
  • Pipedrive
  • SAP Business One
  • SAP SuccessFactors HCM Suite
  • Salesforce Sales Cloud
  • Slack
  • SurveyMonkey
  • Telegram
  • Trello
  • Twilio
  • Twitter
  • WhatsApp
  • Zadarma
  • Zapier
  • Zendesk
  • Zoho Analytics
  • Zoho Assist
  • Zoho Books
  • Zoho BugTracker
  • Zoho CRM
  • Zoho Cliq
  • Zoho Creator
  • Zoho Flow
  • Zoho Forms
  • Zoho Invoice
  • Zoho SalesIQ
  • Zoho Social
  • Facebook
  • GoToConnect
  • Google Analytics
  • Google Chat
  • Google Drive
  • Google Workspace
  • Intercom
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • Microsoft SharePoint
  • Microsoft Teams
  • Pipedrive
  • SAP Business One
  • SAP SuccessFactors HCM Suite
  • Salesforce Sales Cloud
  • Slack
  • SurveyMonkey
  • Telegram
  • Trello
  • Twilio
  • Twitter
  • WhatsApp
  • Zadarma
  • Zapier
  • Zendesk
  • Zoho Analytics
  • Zoho Assist
  • Zoho Books
  • Zoho BugTracker
  • Zoho CRM
  • Zoho Cliq
  • Zoho Creator
  • Zoho Flow
  • Zoho Forms
  • Zoho Invoice
  • Zoho SalesIQ
  • Zoho Social