Movidesk vs Octadesk

Movidesk is a cloud-based help desk platform, which enables enterprises to manage the ticketing system and centralize both client and team communications across multiple channels on a unified dashboard. Features include event-based triggers, reporting, service catalog, surveys, and timekeeping.
Movidesk is a cloud-based help desk platform, which enables enterprises to manage the ticketing system and centralize both client and team communicati...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Octadesk is a smart tool available in Portuguese for the Brazilian market that enhances communication in sales and service teams. It allows the company to adopt chatbots on multiple channels, such as WhatsApp, Instagram, and website chat, to serve customers anytime with a high standard of quality.
Octadesk is a smart tool available in Portuguese for the Brazilian market that enhances communication in sales and service teams. It allows the...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$99.00/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

R$687.00/month

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.8 /5
(5)

Ease of Use

4.8/ 5

Features

4.4/ 5

Customer Service

4.4/ 5

Value for Money

4.4/ 5

Overall rating

4 /5
(6)

Ease of Use

4.5/ 5

Features

4.3/ 5

Customer Service

3.7/ 5

Value for Money

4.3/ 5

Total features 34

  • API
  • Activity Dashboard
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Management
  • Automated Routing
  • CMDB
  • Calendar Management
  • Chat/Messaging
  • Customer Database
  • Customer History
  • Customizable Branding
  • Document Storage
  • Email Management
  • IT Asset Management
  • Incident Management
  • Interaction Tracking
  • Knowledge Base Management
  • Live Chat
  • Macros/Templated Responses
  • Mobile Access
  • Multi-Channel Communication
  • Performance Metrics
  • Queue Management
  • Real-Time Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Support Ticket Management
  • Surveys & Feedback
  • Task Editing
  • Task Progress Tracking
  • Task Scheduling
  • Task Tagging
  • Third-Party Integrations
  • Ticket Management
  • Workflow Configuration
  • Workflow Management

Total features 11

  • API
  • Activity Dashboard
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Management
  • Automated Routing
  • CMDB
  • Calendar Management
  • Chat/Messaging
  • Customer Database
  • Customer History
  • Customizable Branding
  • Document Storage
  • Email Management
  • IT Asset Management
  • Incident Management
  • Interaction Tracking
  • Knowledge Base Management
  • Live Chat
  • Macros/Templated Responses
  • Mobile Access
  • Multi-Channel Communication
  • Performance Metrics
  • Queue Management
  • Real-Time Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Support Ticket Management
  • Surveys & Feedback
  • Task Editing
  • Task Progress Tracking
  • Task Scheduling
  • Task Tagging
  • Third-Party Integrations
  • Ticket Management
  • Workflow Configuration
  • Workflow Management
  • HubSpot CRM
  • Jira
  • Meta for Business
  • Pipedrive
  • Redmine
  • Twilio
  • WhatsApp
  • HubSpot CRM
  • Jira
  • Meta for Business
  • Pipedrive
  • Redmine
  • Twilio
  • WhatsApp