MaxContact is a leading cloud-based contact centre solution provider, best for 10 - 1000 users plus. With unrivalled technology and a fantastic 100% UK based team.
MaxContact is a leading cloud-based contact centre solution provider, best for 10 - 1000 users plus. With unrivalled technology and a fantastic 100%...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
VICIdial is an open source call center solution with outbound predictive dialing and features for handling inbound or manual calls as well as email and web chat
VICIdial is an open source call center solution with outbound predictive dialing and features for handling inbound or manual calls as well as email...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

  • Free
  • Open Source
  • Subscription

Starting from

  • Free
  • Open Source
  • Subscription

Overall rating

4,7 /5
(10)
Ease of Use
4,7/5
Features & Functionality
4,6/5
Customer Service
4,3/5
Value for Money
4,8/5

Overall rating

4,7 /5
(250)
Ease of Use
4,3/5
Features & Functionality
4,7/5
Customer Service
4,6/5
Value for Money
4,8/5

Total features 118

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Query
  • Administrative Reporting
  • Agent Interface
  • Alerts / Escalation
  • Alerts/Notifications
  • Answering Machine Detection
  • Applications Management
  • Archiving & Retention
  • Audio Capture
  • Audit Trail
  • Auto-Dialer
  • Auto-Responders
  • Automated Routing
  • Automated Scheduling
  • Automatic Backup
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Automatic Transcription
  • Avatars
  • Batch Processing
  • Blended Call Center
  • Budgeting/Forecasting
  • Built-In Database
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Analytics
  • Campaign Management
  • Campaign Specific Caller ID
  • Categorisation/Grouping
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Clock In / Out
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Compression
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Custom Development
  • Customer Activity Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Caller ID
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Extraction
  • Data Import/Export
  • Data Security
  • Database Support
  • Disaster Recovery
  • Distribution Management
  • Duplicate Detection
  • Email Alerts
  • Email Management
  • Email Templates
  • Employee Database
  • Employee Management
  • Employee Scheduling
  • Event Logs
  • Event Triggered Actions
  • FCC Compliance
  • FTC Compliance
  • Feedback Management
  • File Transfer
  • Forecasting
  • HIPAA Compliant
  • HTML5 Technology
  • Historical Trend Analysis
  • IVR / Voice Recognition
  • Inbound Call Center
  • Integrations Management
  • Interaction Tracking
  • Knowledge Base Management
  • Labor Forecasting
  • Language Detection
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • List Management
  • Live Chat
  • Local Caller ID
  • Manual Dialer
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Language
  • Multiple Parties
  • Multiple Scripts
  • Multiple User Accounts
  • Natural Language Processing
  • On-Demand Recording
  • Online Time Clock
  • Outbound Call Center
  • PCI Compliance
  • Performance Management
  • Performance Metrics
  • Performance Testing Tools
  • Phone Key Input
  • Power Dialer
  • Predictive Analytics
  • Predictive Dialer
  • Preview Dialer
  • Preview Functionality
  • Prioritization
  • Process/Workflow Automation
  • Productivity Analysis
  • Progressive Dialer
  • Projections
  • Purchasing & Receiving
  • Quality Assurance
  • Quality Control
  • Quality Management
  • Question Branching
  • Queue Management
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SMS Messaging
  • SSL Security
  • Sales Reports
  • Sales Trend Analysis
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Sentiment Analysis
  • Shift Swapping
  • Single Sign On
  • Skills Tracking
  • Social Media Integration
  • Speech-to-Text Analysis
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Text to Speech
  • Third Party Integrations
  • Time & Attendance
  • Time Clock
  • Time Off Management
  • Timesheet Management
  • Variable Workforce
  • Visual Analytics
  • Voice Customization
  • Voice Mail
  • Workflow Management
  • Workforce Management

Total features 151

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Query
  • Administrative Reporting
  • Agent Interface
  • Alerts / Escalation
  • Alerts/Notifications
  • Answering Machine Detection
  • Applications Management
  • Archiving & Retention
  • Audio Capture
  • Audit Trail
  • Auto-Dialer
  • Auto-Responders
  • Automated Routing
  • Automated Scheduling
  • Automatic Backup
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Automatic Transcription
  • Avatars
  • Batch Processing
  • Blended Call Center
  • Budgeting/Forecasting
  • Built-In Database
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Analytics
  • Campaign Management
  • Campaign Specific Caller ID
  • Categorisation/Grouping
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Clock In / Out
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Compression
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Custom Development
  • Customer Activity Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Caller ID
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Extraction
  • Data Import/Export
  • Data Security
  • Database Support
  • Disaster Recovery
  • Distribution Management
  • Duplicate Detection
  • Email Alerts
  • Email Management
  • Email Templates
  • Employee Database
  • Employee Management
  • Employee Scheduling
  • Event Logs
  • Event Triggered Actions
  • FCC Compliance
  • FTC Compliance
  • Feedback Management
  • File Transfer
  • Forecasting
  • HIPAA Compliant
  • HTML5 Technology
  • Historical Trend Analysis
  • IVR / Voice Recognition
  • Inbound Call Center
  • Integrations Management
  • Interaction Tracking
  • Knowledge Base Management
  • Labor Forecasting
  • Language Detection
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • List Management
  • Live Chat
  • Local Caller ID
  • Manual Dialer
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Language
  • Multiple Parties
  • Multiple Scripts
  • Multiple User Accounts
  • Natural Language Processing
  • On-Demand Recording
  • Online Time Clock
  • Outbound Call Center
  • PCI Compliance
  • Performance Management
  • Performance Metrics
  • Performance Testing Tools
  • Phone Key Input
  • Power Dialer
  • Predictive Analytics
  • Predictive Dialer
  • Preview Dialer
  • Preview Functionality
  • Prioritization
  • Process/Workflow Automation
  • Productivity Analysis
  • Progressive Dialer
  • Projections
  • Purchasing & Receiving
  • Quality Assurance
  • Quality Control
  • Quality Management
  • Question Branching
  • Queue Management
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SMS Messaging
  • SSL Security
  • Sales Reports
  • Sales Trend Analysis
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Sentiment Analysis
  • Shift Swapping
  • Single Sign On
  • Skills Tracking
  • Social Media Integration
  • Speech-to-Text Analysis
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Text to Speech
  • Third Party Integrations
  • Time & Attendance
  • Time Clock
  • Time Off Management
  • Timesheet Management
  • Variable Workforce
  • Visual Analytics
  • Voice Customization
  • Voice Mail
  • Workflow Management
  • Workforce Management
  • Asterisk
  • AuguTech
  • Cisco AnyConnect
  • Convoso
  • Data.com Contacts
  • Dynamics 365
  • Gmail
  • Google Docs
  • Google Workspace
  • HipChat
  • HubSpot CRM
  • Insightly
  • InterWeave SugarCRM integration with Quickbooks
  • Less Annoying CRM
  • Mailchimp
  • Oreka TR
  • PIMS Dialer
  • Pipedrive
  • Qubicles
  • Salesforce Platform
  • Salesforce Sales Cloud
  • SugarCRM
  • TeamSupport
  • Vtiger CRM
  • WordPress
  • Worldpay
  • Zapier
  • Zendesk
  • Zoho CRM
  • Zoiper
  • eFax Corporate
  • Asterisk
  • AuguTech
  • Cisco AnyConnect
  • Convoso
  • Data.com Contacts
  • Dynamics 365
  • Gmail
  • Google Docs
  • Google Workspace
  • HipChat
  • HubSpot CRM
  • Insightly
  • InterWeave SugarCRM integration with Quickbooks
  • Less Annoying CRM
  • Mailchimp
  • Oreka TR
  • PIMS Dialer
  • Pipedrive
  • Qubicles
  • Salesforce Platform
  • Salesforce Sales Cloud
  • SugarCRM
  • TeamSupport
  • Vtiger CRM
  • WordPress
  • Worldpay
  • Zapier
  • Zendesk
  • Zoho CRM
  • Zoiper
  • eFax Corporate