MaxContact is a leading cloud-based contact centre solution provider, best for 10 - 1000 users plus. With unrivalled technology and a fantastic 100% UK based team.
MaxContact is a leading cloud-based contact centre solution provider, best for 10 - 1000 users plus. With unrivalled technology and a fantastic 100%...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
wolkvox helps contact centers manage communication via mobile devices, landlines, video calls, email, SMS, and more on a unified portal. Users can handle interactions across various social media channels and web chat applications like Facebook, Instagram, Twitter, WhatsApp, Line, and Telegram.
wolkvox helps contact centers manage communication via mobile devices, landlines, video calls, email, SMS, and more on a unified portal. Users can...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

  • Free
  • Subscription

Starting from

  • Free
  • Subscription

Overall rating

4,7 /5
(10)
Ease of Use
4,7/5
Features & Functionality
4,6/5
Customer Service
4,3/5
Value for Money
4,8/5

Overall rating

4,7 /5
(39)
Ease of Use
4,7/5
Features & Functionality
4,7/5
Customer Service
4,5/5
Value for Money
4,7/5

Total features 118

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts / Escalation
  • Alerts/Notifications
  • Answering Machine Detection
  • Audio Capture
  • Auto-Dialer
  • Auto-Responders
  • Automated Routing
  • Automated Scheduling
  • Automatic Call Distribution
  • Automatic Transcription
  • Blended Call Center
  • Budgeting/Forecasting
  • CRM
  • Calendar/Reminder System
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Specific Caller ID
  • Categorisation/Grouping
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Communication Management
  • Communications Diagnostics
  • Compliance Management
  • Compliance Tracking
  • Computer Telephony Integration
  • Concatenated Speech
  • Contact Database
  • Contact Management
  • Customer Database
  • Customer Experience Management
  • Customizable Branding
  • Customizable Macros
  • Customizable Reports
  • Data Import/Export
  • Data Security
  • Document Storage
  • Email Management
  • Employee Database
  • Employee Scheduling
  • Engagement Analytics
  • FCC Compliance
  • FTC Compliance
  • Feedback Management
  • Forecasting
  • Gamification
  • Help Desk Management
  • IVR / Voice Recognition
  • Inbound Call Center
  • Integrations Management
  • Interaction Tracking
  • Knowledge Base Management
  • Labor Forecasting
  • Language Detection
  • Lead Capture
  • Lead Generation
  • Lead Management
  • Lead Qualification
  • List Management
  • Live Chat
  • Local Caller ID
  • Manual Dialer
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Multiple Parties
  • Multiple Scripts
  • Natural Language Processing
  • Online Time Clock
  • Open Database Design
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Phone Key Input
  • Power Dialer
  • Predictive Analytics
  • Predictive Dialer
  • Preview Dialer
  • Process/Workflow Automation
  • Progressive Dialer
  • Quality Assurance
  • Quality Management
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-Time Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • SMS Marketing Managment
  • Sales Pipeline Management
  • Sales Trend Analysis
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Sentiment Analysis
  • Shift Swapping
  • Skills Tracking
  • Social Media Integration
  • Speech-to-Text Analysis
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Telemarketing Management
  • Text to Speech
  • Third Party Integrations
  • Time & Attendance
  • Time Off Management
  • Timesheet Management
  • Variable Workforce
  • Visual Analytics
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voice Recognition
  • Workflow Management
  • Workforce Management

Total features 91

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts / Escalation
  • Alerts/Notifications
  • Answering Machine Detection
  • Audio Capture
  • Auto-Dialer
  • Auto-Responders
  • Automated Routing
  • Automated Scheduling
  • Automatic Call Distribution
  • Automatic Transcription
  • Blended Call Center
  • Budgeting/Forecasting
  • CRM
  • Calendar/Reminder System
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Specific Caller ID
  • Categorisation/Grouping
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Communication Management
  • Communications Diagnostics
  • Compliance Management
  • Compliance Tracking
  • Computer Telephony Integration
  • Concatenated Speech
  • Contact Database
  • Contact Management
  • Customer Database
  • Customer Experience Management
  • Customizable Branding
  • Customizable Macros
  • Customizable Reports
  • Data Import/Export
  • Data Security
  • Document Storage
  • Email Management
  • Employee Database
  • Employee Scheduling
  • Engagement Analytics
  • FCC Compliance
  • FTC Compliance
  • Feedback Management
  • Forecasting
  • Gamification
  • Help Desk Management
  • IVR / Voice Recognition
  • Inbound Call Center
  • Integrations Management
  • Interaction Tracking
  • Knowledge Base Management
  • Labor Forecasting
  • Language Detection
  • Lead Capture
  • Lead Generation
  • Lead Management
  • Lead Qualification
  • List Management
  • Live Chat
  • Local Caller ID
  • Manual Dialer
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Multiple Parties
  • Multiple Scripts
  • Natural Language Processing
  • Online Time Clock
  • Open Database Design
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Phone Key Input
  • Power Dialer
  • Predictive Analytics
  • Predictive Dialer
  • Preview Dialer
  • Process/Workflow Automation
  • Progressive Dialer
  • Quality Assurance
  • Quality Management
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-Time Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • SMS Marketing Managment
  • Sales Pipeline Management
  • Sales Trend Analysis
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Sentiment Analysis
  • Shift Swapping
  • Skills Tracking
  • Social Media Integration
  • Speech-to-Text Analysis
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Telemarketing Management
  • Text to Speech
  • Third Party Integrations
  • Time & Attendance
  • Time Off Management
  • Timesheet Management
  • Variable Workforce
  • Visual Analytics
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voice Recognition
  • Workflow Management
  • Workforce Management
  • Cisco AnyConnect
  • Dynamics 365
  • HubSpot CRM
  • InterWeave SugarCRM integration with Quickbooks
  • Salesforce Platform
  • Worldpay
  • Zapier
  • Zendesk
  • Zoho CRM
  • Cisco AnyConnect
  • Dynamics 365
  • HubSpot CRM
  • InterWeave SugarCRM integration with Quickbooks
  • Salesforce Platform
  • Worldpay
  • Zapier
  • Zendesk
  • Zoho CRM