EvaluAgent vs OnviSource OmVista
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Overview
EvaluAgent is a cloud-based quality assurance solution for customer service and sales teams. It offers robust workflows for performance management. The platform unifies customer conversations, surveys, and agent performance data. EvaluAgent provides automated scoring for calls, emails, and chat.
EvaluAgent is a cloud-based quality assurance solution for customer service and sales teams. It offers robust workflows for performance management....
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
OmVista is a comprehensive data-to-action platform that helps businesses transform and achieve excellence across critical areas. By capturing and unifying dispersed data, analyzing it to uncover valuable insights, and automating actions based on those insights, OmVista empowers organizations to enhance workforce performance, customer loyalty, and overall productivity.
OmVista is a comprehensive data-to-action platform that helps businesses transform and achieve excellence across critical areas. By capturing and...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$15.00/month
- Free Version
- Free Trial
- Subscription
Starting from
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.5/ 5Features
4.5/ 5Customer Service
4.8/ 5Value for Money
4.8/ 5Ease of Use
4.6/ 5Features
4.6/ 5Customer Service
5/ 5Value for Money
5/ 5Features
Total features 81
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Ad hoc Analysis
- Ad hoc Query
- Ad hoc Reporting
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Annotations
- Application Management
- Approval Process Control
- Archiving & Retention
- Assessment Management
- Attended Automation
- Audio Capture
- Audit Management
- Audit Trail
- Automated Routing
- Automatic Transcription
- Backup and Recovery
- Behavior Tracking
- Browsing History
- Built-in Course Authoring
- Business Process Automation
- Calendar Management
- Call Center Management
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Tagging
- Call Tracking
- Call Transcription
- Campaign Management
- Categorisation/Grouping
- Charting
- Chat/Messaging
- Chatbot
- Churn Management
- Commenting/Notes
- Communications Management
- Complaint Management
- Complaint Monitoring
- Compliance Management
- Compliance Tracking
- Computer Telephony Integration
- Configurable Workflow
- Conversation Intelligence
- Corrective and Preventive Actions (CAPA)
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Portal
- Customer Segmentation
- Customer Service Analytics
- Customer Surveys
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Capture and Transfer
- Data Connectors
- Data Discovery
- Data Extraction
- Data Import/Export
- Data Mapping
- Data Migration
- Data Security
- Data Storage Management
- Data Visualization
- Database Support
- Document Automation
- Document Management
- Document Storage
- Email Address Extraction
- Email Alerts
- Employee Activity Monitoring
- Employee Coaching Tools
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Management
- File Transfer
- Forms Management
- Gamification
- Goal Setting/Tracking
- Graphical Workflow Editor
- HIPAA Compliant
- Historical Reporting
- IVR
- Idle Time Monitoring
- Image Recognition
- Integration into Third Party Applications
- Interaction Tracking
- KPI Monitoring
- Keystroke Recording
- Language Detection
- Leaderboards
- Learning Management
- Learning Paths/Tracks
- Metadata Management
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multi-Screen Recording
- Multiple Data Sources
- Multiple Scoring Models
- NPS Survey Structure
- Natural Language Processing
- Natural Language Search
- Negative Feedback Management
- On-Demand Recording
- Onboarding
- Optical Character Recognition
- Performance Management
- Performance Metrics
- Predictive Analytics
- Process Builder
- Process Control
- Process/Workflow Automation
- Productivity Analysis
- Progress Tracking
- Project Workflow
- Quality Assurance
- Quality Management
- Query Builder
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recording
- Remote Monitoring & Management
- Reporting & Statistics
- Reporting/Analytics
- Risk Assessment
- Risk Management
- Role-Based Permissions
- Rules-Based Workflow
- SSL Security
- Sales Trend Analysis
- Scheduled Recording
- Scheduling
- Screen Activity Recording
- Screen Capture
- Screen Recording Software
- Search/Filter
- Secure Data Storage
- Self Service Portal
- Self-Service Search
- Self-service Analytics
- Sentiment Analysis
- Single Sign On
- Skills Tracking
- Social Media Integration
- Speech-to-Text Analysis
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Template Management
- Text Analysis
- Third-Party Integrations
- Training Management
- Trend Analysis
- Unattended Automation
- User Management
- Video Call Recording
- Visual Analytics
- Voice Mail
- Widgets
- Workflow Configuration
- Workflow Management
Total features 164
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Ad hoc Analysis
- Ad hoc Query
- Ad hoc Reporting
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Annotations
- Application Management
- Approval Process Control
- Archiving & Retention
- Assessment Management
- Attended Automation
- Audio Capture
- Audit Management
- Audit Trail
- Automated Routing
- Automatic Transcription
- Backup and Recovery
- Behavior Tracking
- Browsing History
- Built-in Course Authoring
- Business Process Automation
- Calendar Management
- Call Center Management
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Tagging
- Call Tracking
- Call Transcription
- Campaign Management
- Categorisation/Grouping
- Charting
- Chat/Messaging
- Chatbot
- Churn Management
- Commenting/Notes
- Communications Management
- Complaint Management
- Complaint Monitoring
- Compliance Management
- Compliance Tracking
- Computer Telephony Integration
- Configurable Workflow
- Conversation Intelligence
- Corrective and Preventive Actions (CAPA)
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Portal
- Customer Segmentation
- Customer Service Analytics
- Customer Surveys
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Capture and Transfer
- Data Connectors
- Data Discovery
- Data Extraction
- Data Import/Export
- Data Mapping
- Data Migration
- Data Security
- Data Storage Management
- Data Visualization
- Database Support
- Document Automation
- Document Management
- Document Storage
- Email Address Extraction
- Email Alerts
- Employee Activity Monitoring
- Employee Coaching Tools
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Management
- File Transfer
- Forms Management
- Gamification
- Goal Setting/Tracking
- Graphical Workflow Editor
- HIPAA Compliant
- Historical Reporting
- IVR
- Idle Time Monitoring
- Image Recognition
- Integration into Third Party Applications
- Interaction Tracking
- KPI Monitoring
- Keystroke Recording
- Language Detection
- Leaderboards
- Learning Management
- Learning Paths/Tracks
- Metadata Management
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multi-Screen Recording
- Multiple Data Sources
- Multiple Scoring Models
- NPS Survey Structure
- Natural Language Processing
- Natural Language Search
- Negative Feedback Management
- On-Demand Recording
- Onboarding
- Optical Character Recognition
- Performance Management
- Performance Metrics
- Predictive Analytics
- Process Builder
- Process Control
- Process/Workflow Automation
- Productivity Analysis
- Progress Tracking
- Project Workflow
- Quality Assurance
- Quality Management
- Query Builder
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recording
- Remote Monitoring & Management
- Reporting & Statistics
- Reporting/Analytics
- Risk Assessment
- Risk Management
- Role-Based Permissions
- Rules-Based Workflow
- SSL Security
- Sales Trend Analysis
- Scheduled Recording
- Scheduling
- Screen Activity Recording
- Screen Capture
- Screen Recording Software
- Search/Filter
- Secure Data Storage
- Self Service Portal
- Self-Service Search
- Self-service Analytics
- Sentiment Analysis
- Single Sign On
- Skills Tracking
- Social Media Integration
- Speech-to-Text Analysis
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Template Management
- Text Analysis
- Third-Party Integrations
- Training Management
- Trend Analysis
- Unattended Automation
- User Management
- Video Call Recording
- Visual Analytics
- Voice Mail
- Widgets
- Workflow Configuration
- Workflow Management
Integrations
- Aircall
- Amazon Connect
- Dialpad
- Dixa
- Freshdesk
- Genesys
- Help Scout
- Intercom
- Joon
- Microsoft Teams
- Nicereply
- Nuance
- Puzzel
- Redbox
- Salesforce Sales Cloud
- Talkdesk
- TigerConnect
- Twilio
- Twitter/X
- Voci
- Zapier
- Zendesk Suite
- injixo
- Aircall
- Amazon Connect
- Dialpad
- Dixa
- Freshdesk
- Genesys
- Help Scout
- Intercom
- Joon
- Microsoft Teams
- Nicereply
- Nuance
- Puzzel
- Redbox
- Salesforce Sales Cloud
- Talkdesk
- TigerConnect
- Twilio
- Twitter/X
- Voci
- Zapier
- Zendesk Suite
- injixo