AWeber vs Salesforce Service Cloud

AWeber is a market leader of small business email marketing software. Founded in 1998, AWeber has over 20 years of proven success helping more than one million customers around the world reliably connect with their prospects and customers through powerfully-simple email marketing software.
AWeber is a market leader of small business email marketing software. Founded in 1998, AWeber has over 20 years of proven success helping more than...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities. Track key contact center metrics in real-time. And enable every employee to deliver outstanding service at every point of interaction.
Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities....

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$15.00/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

US$25.00/month

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.4 /5
(316)

Ease of Use

4.2/ 5

Features

4.2/ 5

Customer Service

4.5/ 5

Value for Money

4.2/ 5

Overall rating

4.4 /5
(779)

Ease of Use

4.1/ 5

Features

4.4/ 5

Customer Service

4.2/ 5

Value for Money

4.2/ 5

Total features 77

  • A/B Testing
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Management
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Automated Scheduling
  • Automatic Call Distribution
  • Autoresponders
  • Availability Management
  • Billing & Invoicing
  • Blended Call Center
  • Budgeting/Forecasting
  • CAN-SPAM Compliance
  • CRM
  • Calendar Management
  • Call Center Management
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Analytics
  • Campaign Management
  • Campaign Scheduling
  • Campaign Segmentation
  • Canned Responses
  • Capacity Management
  • Case Management
  • Catalog Management
  • Change Management
  • Chat/Messaging
  • Click Tracking
  • Client Portal
  • Code Enforcement
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Content Library
  • Content Management
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customer Surveys
  • Customizable Branding
  • Customizable CTAs
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Delivery Tracking
  • Design Management
  • Discussions/Forums
  • Dispatch Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Drip Campaigns
  • Driver Management
  • Dynamic Content
  • Electronic Signature
  • Email Alerts
  • Email Campaign Management
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Employee Database
  • Employee Management
  • Employee Scheduling
  • Engagement Tracking
  • Equipment Maintenance
  • Event Logs
  • Event Triggered Actions
  • Feedback Management
  • File Management
  • File Sharing
  • File Storage
  • Fixed Asset Management
  • For Call Centers
  • For Insurance Industry
  • For iPad Devices
  • Form Builder
  • Forms Management
  • Fuel Tracking
  • Full Text Search
  • GPS
  • Geotargeting
  • Help Desk Management
  • Historical Reporting
  • IT Asset Management
  • IT Incident Management
  • IVR
  • Image Library
  • Inbound Call Center
  • Incident Management
  • Incident Reporting
  • Inspection Management
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Investigation Management
  • Issue Management
  • Issue Tracking
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Labor Forecasting
  • Landing Pages/Web Forms
  • Lead Distribution
  • Lead Management
  • Lead Notifications
  • Lead Nurturing
  • List Management
  • Live Chat
  • Live Driver Tracking
  • Location Tracking
  • Macros/Templated Responses
  • Maintenance Scheduling
  • Manual Dialer
  • Marketing Automation
  • Mobile Access
  • Mobile Optimization
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Multi-Location
  • Multivariate Testing
  • Offline Form
  • Online Forms
  • Online Forums
  • Online Time Clock
  • Order Management
  • Order Tracking
  • Outbound Call Center
  • Payment Collection in the Field
  • Performance Management
  • Performance Metrics
  • Permit Issuance
  • Predictive Dialer
  • Prioritization
  • Proactive Chat
  • Problem Management
  • Progressive Dialer
  • Project Management
  • Purchasing & Receiving
  • Quality Assurance
  • Queue Management
  • QuickBooks Integration
  • Quotes/Estimates
  • ROI Tracking
  • Real Time Editing
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Records Management
  • Release Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Responsive Web Design
  • Risk Alerts
  • Risk Analysis
  • Risk Assessment
  • Route Optimization
  • Routing
  • SEO Management
  • SMS Messaging
  • Safety Incident Management
  • Sales Analytics
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Scheduling
  • Screen Sharing
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Request Management
  • Shipping Management
  • Single Sign On
  • Social Marketing
  • Social Media Integration
  • Social Media Monitoring
  • Source Tracking
  • Spam Blocker
  • Status Tracking
  • Subscriber Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Taxation & Assessment
  • Technician Management
  • Template Management
  • Territory Management
  • Third-Party Integrations
  • Ticket Management
  • Time & Attendance
  • Time Tracking
  • Transcripts/Chat History
  • Transfers/Routing
  • Transportation Management
  • Utility Billing
  • Virtual Assistant
  • Visitor Tracking
  • Visual Analytics
  • WYSIWYG Editor
  • Web Forms
  • Web Notifications
  • Website Integration
  • Website Publishing Options
  • Website Visitor Tracking
  • Widgets
  • Work Order Creation
  • Work Order Management
  • Workflow Management

Total features 216

  • A/B Testing
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Management
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Automated Scheduling
  • Automatic Call Distribution
  • Autoresponders
  • Availability Management
  • Billing & Invoicing
  • Blended Call Center
  • Budgeting/Forecasting
  • CAN-SPAM Compliance
  • CRM
  • Calendar Management
  • Call Center Management
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Analytics
  • Campaign Management
  • Campaign Scheduling
  • Campaign Segmentation
  • Canned Responses
  • Capacity Management
  • Case Management
  • Catalog Management
  • Change Management
  • Chat/Messaging
  • Click Tracking
  • Client Portal
  • Code Enforcement
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Content Library
  • Content Management
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customer Surveys
  • Customizable Branding
  • Customizable CTAs
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Delivery Tracking
  • Design Management
  • Discussions/Forums
  • Dispatch Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Drip Campaigns
  • Driver Management
  • Dynamic Content
  • Electronic Signature
  • Email Alerts
  • Email Campaign Management
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Employee Database
  • Employee Management
  • Employee Scheduling
  • Engagement Tracking
  • Equipment Maintenance
  • Event Logs
  • Event Triggered Actions
  • Feedback Management
  • File Management
  • File Sharing
  • File Storage
  • Fixed Asset Management
  • For Call Centers
  • For Insurance Industry
  • For iPad Devices
  • Form Builder
  • Forms Management
  • Fuel Tracking
  • Full Text Search
  • GPS
  • Geotargeting
  • Help Desk Management
  • Historical Reporting
  • IT Asset Management
  • IT Incident Management
  • IVR
  • Image Library
  • Inbound Call Center
  • Incident Management
  • Incident Reporting
  • Inspection Management
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Investigation Management
  • Issue Management
  • Issue Tracking
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Labor Forecasting
  • Landing Pages/Web Forms
  • Lead Distribution
  • Lead Management
  • Lead Notifications
  • Lead Nurturing
  • List Management
  • Live Chat
  • Live Driver Tracking
  • Location Tracking
  • Macros/Templated Responses
  • Maintenance Scheduling
  • Manual Dialer
  • Marketing Automation
  • Mobile Access
  • Mobile Optimization
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Multi-Location
  • Multivariate Testing
  • Offline Form
  • Online Forms
  • Online Forums
  • Online Time Clock
  • Order Management
  • Order Tracking
  • Outbound Call Center
  • Payment Collection in the Field
  • Performance Management
  • Performance Metrics
  • Permit Issuance
  • Predictive Dialer
  • Prioritization
  • Proactive Chat
  • Problem Management
  • Progressive Dialer
  • Project Management
  • Purchasing & Receiving
  • Quality Assurance
  • Queue Management
  • QuickBooks Integration
  • Quotes/Estimates
  • ROI Tracking
  • Real Time Editing
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Records Management
  • Release Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Responsive Web Design
  • Risk Alerts
  • Risk Analysis
  • Risk Assessment
  • Route Optimization
  • Routing
  • SEO Management
  • SMS Messaging
  • Safety Incident Management
  • Sales Analytics
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Scheduling
  • Screen Sharing
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Request Management
  • Shipping Management
  • Single Sign On
  • Social Marketing
  • Social Media Integration
  • Social Media Monitoring
  • Source Tracking
  • Spam Blocker
  • Status Tracking
  • Subscriber Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Taxation & Assessment
  • Technician Management
  • Template Management
  • Territory Management
  • Third-Party Integrations
  • Ticket Management
  • Time & Attendance
  • Time Tracking
  • Transcripts/Chat History
  • Transfers/Routing
  • Transportation Management
  • Utility Billing
  • Virtual Assistant
  • Visitor Tracking
  • Visual Analytics
  • WYSIWYG Editor
  • Web Forms
  • Web Notifications
  • Website Integration
  • Website Publishing Options
  • Website Visitor Tracking
  • Widgets
  • Work Order Creation
  • Work Order Management
  • Workflow Management
  • 1ShoppingCart
  • 2Checkout
  • 40Nuggets
  • Acuity Scheduling
  • Adobe Commerce
  • Antavo
  • Big Cartel
  • CRM Analytics
  • CXone Mpower
  • Calendly
  • Call Loop
  • ChargeOver
  • Chargebee
  • CheddarGetter
  • CloudCart
  • Customer Thermometer
  • Cyfe
  • Dacast
  • Dasheroo
  • DirectPay
  • Drupal
  • EZ Texting
  • Ecwid
  • Elastic Enterprise Search
  • Epos Now
  • Eventbrite
  • Five9
  • Formstack Forms
  • Gainsight CS
  • Geckoboard
  • GoTo Meeting
  • GoTo Webinar
  • Google Analytics 360
  • Helpshift
  • InGenius
  • Instapage
  • Jotform
  • Jumpseller
  • Just Add Content
  • Justuno
  • KickoffLabs
  • Leadpages
  • LiveAgent
  • LiveOps
  • ManyContacts
  • MemberMouse
  • Meta for Business
  • MoonClerk
  • Natterbox
  • OptimizePress
  • Patreon
  • PayKickstart
  • PayPal
  • Paystack
  • Picreel
  • PrestaShop
  • Quip
  • RainMaker
  • Salesforce Marketing Cloud
  • Salesforce Platform
  • Salesforce Sales Cloud
  • Salesforce Starter
  • SamCart
  • Sellfy
  • SendOwl
  • ShipStation
  • Shopify
  • Squarespace
  • StoreYa
  • Sumo
  • Talkdesk
  • Thinkific
  • ThriveCart
  • Ticket Tailor
  • UltraCart
  • Unbounce
  • Viewbix
  • Volusion
  • Vonage Contact Center
  • Weebly
  • Wishpond
  • Wistia
  • Wix
  • WooCommerce
  • Woobox
  • WordPress
  • Workforce Optimization (WFO)
  • Wufoo
  • Zapier
  • Zendesk Suite
  • aMember Pro
  • sticky.io
  • 1ShoppingCart
  • 2Checkout
  • 40Nuggets
  • Acuity Scheduling
  • Adobe Commerce
  • Antavo
  • Big Cartel
  • CRM Analytics
  • CXone Mpower
  • Calendly
  • Call Loop
  • ChargeOver
  • Chargebee
  • CheddarGetter
  • CloudCart
  • Customer Thermometer
  • Cyfe
  • Dacast
  • Dasheroo
  • DirectPay
  • Drupal
  • EZ Texting
  • Ecwid
  • Elastic Enterprise Search
  • Epos Now
  • Eventbrite
  • Five9
  • Formstack Forms
  • Gainsight CS
  • Geckoboard
  • GoTo Meeting
  • GoTo Webinar
  • Google Analytics 360
  • Helpshift
  • InGenius
  • Instapage
  • Jotform
  • Jumpseller
  • Just Add Content
  • Justuno
  • KickoffLabs
  • Leadpages
  • LiveAgent
  • LiveOps
  • ManyContacts
  • MemberMouse
  • Meta for Business
  • MoonClerk
  • Natterbox
  • OptimizePress
  • Patreon
  • PayKickstart
  • PayPal
  • Paystack
  • Picreel
  • PrestaShop
  • Quip
  • RainMaker
  • Salesforce Marketing Cloud
  • Salesforce Platform
  • Salesforce Sales Cloud
  • Salesforce Starter
  • SamCart
  • Sellfy
  • SendOwl
  • ShipStation
  • Shopify
  • Squarespace
  • StoreYa
  • Sumo
  • Talkdesk
  • Thinkific
  • ThriveCart
  • Ticket Tailor
  • UltraCart
  • Unbounce
  • Viewbix
  • Volusion
  • Vonage Contact Center
  • Weebly
  • Wishpond
  • Wistia
  • Wix
  • WooCommerce
  • Woobox
  • WordPress
  • Workforce Optimization (WFO)
  • Wufoo
  • Zapier
  • Zendesk Suite
  • aMember Pro
  • sticky.io