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Checkbox vs ServiceNow Customer Service Management

Checkbox

4.9 (39)
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ServiceNow Customer Service Management

4.3 (152)
Learn More
Automate expert processes of document generation, workflow and decision making using a simple no-code, drag & drop builder.

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
View profile
ServiceNow Customer Service Management (CSM) is a comprehensive product designed simplify and improve the customer service experience. With CSM, companies can streamline their processes, automate their workflows, and provide self-service options for customers to engage on their channel of choice.
ServiceNow Customer Service Management (CSM) is a comprehensive product designed simplify and improve the customer service experience. With CSM,...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
View profile

Starting from

A$5,000.00/year

  • Free Version
  • Free Trial
  • Subscription

Starting from

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.9 /5
(39)

Ease of Use

4.9/ 5

Features

4.7/ 5

Customer Service

4.9/ 5

Value for Money

4.6/ 5
Read all reviews

Overall rating

4.3 /5
(152)

Ease of Use

4.1/ 5

Features

4.3/ 5

Customer Service

4.2/ 5

Value for Money

4.1/ 5
Read all reviews

Total features 117

  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts/Escalation
  • Alerts/Notifications
  • Application Management
  • Approval Process Control
  • Archiving & Retention
  • Assessment Management
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Autofill
  • Automated Routing
  • Batch Processing
  • Bid Management
  • Business Process Automation
  • CRM
  • Call Center Management
  • Call List Management
  • Call Monitoring
  • Call Reporting
  • Call Routing
  • Call Tracking
  • Call Transfer
  • Caller ID
  • Campaign Management
  • Catalog Management
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Computer Telephony Integration
  • Conditional Logic
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Management
  • Contract Drafting
  • Contract Lifecycle Management
  • Contract/License Management
  • Custom Development
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Aggregation and Publishing
  • Data Analysis Tools
  • Data Capture and Transfer
  • Data Connectors
  • Data Import/Export
  • Data Management
  • Data Storage Management
  • Data Visualization
  • Database Support
  • Decision Tree
  • Deployment Management
  • Digital Signature
  • Document Automation
  • Document Generation
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Electronic Signature
  • Email Management
  • Email Templates
  • Engagement Tracking
  • Event Triggered Actions
  • Financial Reporting
  • For No-Code Development
  • Forms Creation & Design
  • Forms Management
  • Full Text Search
  • Functions/Calculations
  • Graphical Workflow Editor
  • HR Management
  • Help Desk Management
  • ISO Compliance
  • IT Risk Management
  • Incident Management
  • Integrations Management
  • Interaction Tracking
  • Interactive Content
  • Internal Controls Management
  • Inventory Management
  • Invoice Processing
  • Issue Auditing
  • Issue Management
  • Iteration Management
  • Knowledge Base Management
  • Learning & Development
  • Legal Risk Management
  • Live Chat
  • ML Algorithm Library
  • Machine Learning
  • Mobile Access
  • Mobile App
  • Model Training
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Multiple Output Formats
  • Natural Language Processing
  • No-Code
  • OSHA Compliance
  • On-Demand Communications
  • Onboarding
  • Operational Risk Management
  • Order Fulfillment
  • Order Management
  • Order Tracking
  • Payroll Management
  • Performance Management
  • Performance Metrics
  • Personalization
  • Policy Management
  • Pre-Built Modules
  • Predictive Analytics
  • Prioritization
  • Process/Workflow Automation
  • Procurement Management
  • Project Workflow
  • Purchase Order Management
  • Quality Management
  • Queue Management
  • Quotes/Estimates
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Recruitment Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reputational Risk Management
  • Requisition Management
  • Response Management
  • Risk Assessment
  • Risk Management
  • Risk Reporting
  • Risk Scoring
  • Role-Based Permissions
  • Rules-Based Workflow
  • SMS Messaging
  • Sales Trend Analysis
  • Search/Filter
  • Self Service Data Preparation
  • Self Service Portal
  • Self-service Analytics
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Sourcing Management
  • Special Order Management
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Template Management
  • Templates
  • Third-Party Integrations
  • Ticket Management
  • Trend Analysis
  • User Management
  • Vendor Management
  • Version Control
  • Virtual Assistant
  • Visual Analytics
  • Visual Modeling
  • Web Forms
  • Web/Mobile App Development
  • Workflow Configuration
  • Workflow Management
  • Workforce Management

Total features 106

  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts/Escalation
  • Alerts/Notifications
  • Application Management
  • Approval Process Control
  • Archiving & Retention
  • Assessment Management
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Autofill
  • Automated Routing
  • Batch Processing
  • Bid Management
  • Business Process Automation
  • CRM
  • Call Center Management
  • Call List Management
  • Call Monitoring
  • Call Reporting
  • Call Routing
  • Call Tracking
  • Call Transfer
  • Caller ID
  • Campaign Management
  • Catalog Management
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Computer Telephony Integration
  • Conditional Logic
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Management
  • Contract Drafting
  • Contract Lifecycle Management
  • Contract/License Management
  • Custom Development
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Aggregation and Publishing
  • Data Analysis Tools
  • Data Capture and Transfer
  • Data Connectors
  • Data Import/Export
  • Data Management
  • Data Storage Management
  • Data Visualization
  • Database Support
  • Decision Tree
  • Deployment Management
  • Digital Signature
  • Document Automation
  • Document Generation
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Electronic Signature
  • Email Management
  • Email Templates
  • Engagement Tracking
  • Event Triggered Actions
  • Financial Reporting
  • For No-Code Development
  • Forms Creation & Design
  • Forms Management
  • Full Text Search
  • Functions/Calculations
  • Graphical Workflow Editor
  • HR Management
  • Help Desk Management
  • ISO Compliance
  • IT Risk Management
  • Incident Management
  • Integrations Management
  • Interaction Tracking
  • Interactive Content
  • Internal Controls Management
  • Inventory Management
  • Invoice Processing
  • Issue Auditing
  • Issue Management
  • Iteration Management
  • Knowledge Base Management
  • Learning & Development
  • Legal Risk Management
  • Live Chat
  • ML Algorithm Library
  • Machine Learning
  • Mobile Access
  • Mobile App
  • Model Training
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Multiple Output Formats
  • Natural Language Processing
  • No-Code
  • OSHA Compliance
  • On-Demand Communications
  • Onboarding
  • Operational Risk Management
  • Order Fulfillment
  • Order Management
  • Order Tracking
  • Payroll Management
  • Performance Management
  • Performance Metrics
  • Personalization
  • Policy Management
  • Pre-Built Modules
  • Predictive Analytics
  • Prioritization
  • Process/Workflow Automation
  • Procurement Management
  • Project Workflow
  • Purchase Order Management
  • Quality Management
  • Queue Management
  • Quotes/Estimates
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Recruitment Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reputational Risk Management
  • Requisition Management
  • Response Management
  • Risk Assessment
  • Risk Management
  • Risk Reporting
  • Risk Scoring
  • Role-Based Permissions
  • Rules-Based Workflow
  • SMS Messaging
  • Sales Trend Analysis
  • Search/Filter
  • Self Service Data Preparation
  • Self Service Portal
  • Self-service Analytics
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Sourcing Management
  • Special Order Management
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Template Management
  • Templates
  • Third-Party Integrations
  • Ticket Management
  • Trend Analysis
  • User Management
  • Vendor Management
  • Version Control
  • Virtual Assistant
  • Visual Analytics
  • Visual Modeling
  • Web Forms
  • Web/Mobile App Development
  • Workflow Configuration
  • Workflow Management
  • Workforce Management
  • 3CLogic
  • Bright Pattern
  • Docusign
  • Five9
  • Google Drive
  • HubSpot CMS Hub
  • HubSpot CRM
  • HubSpot Marketing Hub
  • HubSpot Sales Hub
  • HubSpot Service Hub
  • Jira
  • LawVu
  • Medallia Experience Cloud
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft SharePoint
  • Microsoft Teams
  • Microsoft Word
  • NetDocuments
  • Okta
  • SAP Ariba
  • SAP SuccessFactors HXM Suite
  • Salesforce.org Nonprofit Cloud
  • SightCall
  • Slack
  • Sprinklr
  • Tableau
  • Talkdesk
  • TenFold
  • Trello
  • Vonage Business Communications
  • Webex Suite
  • Workday HCM
  • Xakia
  • Xero
  • 3CLogic
  • Bright Pattern
  • Docusign
  • Five9
  • Google Drive
  • HubSpot CMS Hub
  • HubSpot CRM
  • HubSpot Marketing Hub
  • HubSpot Sales Hub
  • HubSpot Service Hub
  • Jira
  • LawVu
  • Medallia Experience Cloud
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft SharePoint
  • Microsoft Teams
  • Microsoft Word
  • NetDocuments
  • Okta
  • SAP Ariba
  • SAP SuccessFactors HXM Suite
  • Salesforce.org Nonprofit Cloud
  • SightCall
  • Slack
  • Sprinklr
  • Tableau
  • Talkdesk
  • TenFold
  • Trello
  • Vonage Business Communications
  • Webex Suite
  • Workday HCM
  • Xakia
  • Xero

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