---
description: Compare New Relic vs Hotjar for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare New Relic vs Hotjar | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Website Monitoring Software](/directory/113/website-monitoring/software) > [New Relic \<span\>vs\</span\> Hotjar](https://www.getapp.za.com/compare/20443/101789/new-relic/vs/hotjar)

# Compare New Relic vs Hotjar

Canonical: https://www.getapp.za.com/compare/20443/101789/new-relic/vs/hotjar

> Detailed comparison between New Relic and Hotjar. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | New Relic | Hotjar |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 195 | 539 |
| **Starting Price** | US$10,00 | US$39,00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### New Relic

- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Notifications
- Application Security
- Collaboration Tools
- Dashboard
- Data Visualization
- Drag & Drop
- For Websites
- Monitoring
- Multi-Language
- Natural Language Processing
- Performance Metrics
- Real-Time Monitoring
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Third-Party Integrations
- Visualization

### Hotjar

- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Notifications
- Collaboration Tools
- Dashboard
- Data Visualization
- Drag & Drop
- For Websites
- Monitoring
- Multi-Language
- Performance Metrics
- Real-Time Monitoring
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Third-Party Integrations
- Visualization

## Links

- [View New Relic Profile](https://www.getapp.za.com/software/20443/new-relic)
- [View Hotjar Profile](https://www.getapp.za.com/software/101789/hotjar)
- [View Original Comparison](https://www.getapp.za.com/compare/20443/101789/new-relic/vs/hotjar)

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