Sprout Social vs HappyFox Help Desk
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Overview
Sprout Social is a social media management tool created to help businesses find new customers & grow their social media presence.
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
HappyFox is a cloud based, all-in-one help desk and customer support software. HappyFox's ticketing system enables the quick resolution of customers' issues via an efficient customer support workflow. The platform provides a built-in knowledge base, community forum and end-user support portal.
HappyFox is a cloud based, all-in-one help desk and customer support software. HappyFox's ticketing system enables the quick resolution of customers'...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$249.00/month
- Free Version
- Free Trial
- Subscription
Starting from
US$9.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.4/ 5Features
4.2/ 5Customer Service
4.3/ 5Value for Money
3.9/ 5Ease of Use
4.4/ 5Features
4.3/ 5Customer Service
4.6/ 5Value for Money
4.5/ 5Features
Total features 79
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Alerts/Escalation
- Alerts/Notifications
- Assignment Management
- Audience Targeting
- Automated Publishing
- Automated Routing
- Automated Scheduling
- Brand Tracking
- Calendar Management
- Call Center Management
- Campaign Analytics
- Campaign Management
- Campaign Tracking
- Case Management
- Catalog Management
- Categorisation/Grouping
- Charting
- Collaboration Tools
- Communication Management
- Competitive Analysis
- Competitor Monitoring
- Contact Database
- Contact Management
- Content Library
- Content Management
- Conversion Tracking
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customer Social Profiles
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Visualization
- Decision Support Software
- Discussions/Forums
- Document Storage
- Editorial Calendar
- Email Management
- Email Templates
- Engagement Tracking
- Feedback Management
- File Sharing
- For Insurance Industry
- Forms Management
- Full Text Search
- Help Desk Management
- IT Asset Management
- Image Editing
- Image Library
- Influencer Tracking
- Interaction Tracking
- Issue Auditing
- Issue Scheduling
- Issue Tracking
- Keyword Filtering
- Keyword Tracking
- Knowledge Base Management
- Layout & Design
- Lead Management
- Live Chat
- Macros/Templated Responses
- Monitoring
- Multi-Account Management
- Multi-Channel Attribution
- Multi-Channel Campaigns
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Language
- Negative Feedback Management
- Online Forums
- Performance Metrics
- Post Scheduling
- Project Management
- Project Time Tracking
- Publish Scheduling
- Queue Management
- Real Time Editing
- Real-Time Analytics
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Recurring Issues
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Review Monitoring
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- Sales Pipeline Management
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Social Advertising
- Social Listening
- Social Media Integration
- Social Media Monitoring
- Social Performance Management
- Social Promotion
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Text Editing
- Third-Party Integrations
- Ticket Management
- Trend Analysis
- Visual Analytics
- Web Tracking
- Widgets
- Workflow Management
Total features 76
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Alerts/Escalation
- Alerts/Notifications
- Assignment Management
- Audience Targeting
- Automated Publishing
- Automated Routing
- Automated Scheduling
- Brand Tracking
- Calendar Management
- Call Center Management
- Campaign Analytics
- Campaign Management
- Campaign Tracking
- Case Management
- Catalog Management
- Categorisation/Grouping
- Charting
- Collaboration Tools
- Communication Management
- Competitive Analysis
- Competitor Monitoring
- Contact Database
- Contact Management
- Content Library
- Content Management
- Conversion Tracking
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customer Social Profiles
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Visualization
- Decision Support Software
- Discussions/Forums
- Document Storage
- Editorial Calendar
- Email Management
- Email Templates
- Engagement Tracking
- Feedback Management
- File Sharing
- For Insurance Industry
- Forms Management
- Full Text Search
- Help Desk Management
- IT Asset Management
- Image Editing
- Image Library
- Influencer Tracking
- Interaction Tracking
- Issue Auditing
- Issue Scheduling
- Issue Tracking
- Keyword Filtering
- Keyword Tracking
- Knowledge Base Management
- Layout & Design
- Lead Management
- Live Chat
- Macros/Templated Responses
- Monitoring
- Multi-Account Management
- Multi-Channel Attribution
- Multi-Channel Campaigns
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Language
- Negative Feedback Management
- Online Forums
- Performance Metrics
- Post Scheduling
- Project Management
- Project Time Tracking
- Publish Scheduling
- Queue Management
- Real Time Editing
- Real-Time Analytics
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Recurring Issues
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Review Monitoring
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- Sales Pipeline Management
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Social Advertising
- Social Listening
- Social Media Integration
- Social Media Monitoring
- Social Performance Management
- Social Promotion
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Text Editing
- Third-Party Integrations
- Ticket Management
- Trend Analysis
- Visual Analytics
- Web Tracking
- Widgets
- Workflow Management
Integrations
- Adobe Commerce
- Adobe Experience Manager
- Asana
- Batchbook
- BigCommerce
- Bynder
- Canva
- ChartMogul
- ClassLink
- Dialpad
- Dropbox Business
- Feedly
- FreshBooks
- FullContact
- GitLab
- Glassdoor
- Google Analytics 360
- Google Drive
- Google My Business Review Manager
- Google Workspace
- HappyFox Chat
- Highrise
- HubSpot CRM
- HubSpot Service Hub
- Insightly
- Jira
- JustCall
- Keap
- LinkedIn for Business
- LogMeIn Rescue
- Mailchimp
- Meta for Business
- Microsoft Teams
- Mixpanel
- Nicereply
- Okta
- Olark
- OneLogin
- Opal
- PagerDuty
- Pipedrive
- Salesforce Marketing Cloud
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Shopify
- Slack
- Slate
- SmartSignin
- Stripe
- SugarCRM
- SurveyMonkey
- Tableau
- TikTok
- Trustpilot
- Twilio
- Twitter/X
- UserVoice
- WooCommerce
- WordPress
- Wrike
- Yelp Guest Manager
- YouTube
- Zapier
- Zendesk Suite
- Zoho CRM
- Adobe Commerce
- Adobe Experience Manager
- Asana
- Batchbook
- BigCommerce
- Bynder
- Canva
- ChartMogul
- ClassLink
- Dialpad
- Dropbox Business
- Feedly
- FreshBooks
- FullContact
- GitLab
- Glassdoor
- Google Analytics 360
- Google Drive
- Google My Business Review Manager
- Google Workspace
- HappyFox Chat
- Highrise
- HubSpot CRM
- HubSpot Service Hub
- Insightly
- Jira
- JustCall
- Keap
- LinkedIn for Business
- LogMeIn Rescue
- Mailchimp
- Meta for Business
- Microsoft Teams
- Mixpanel
- Nicereply
- Okta
- Olark
- OneLogin
- Opal
- PagerDuty
- Pipedrive
- Salesforce Marketing Cloud
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Shopify
- Slack
- Slate
- SmartSignin
- Stripe
- SugarCRM
- SurveyMonkey
- Tableau
- TikTok
- Trustpilot
- Twilio
- Twitter/X
- UserVoice
- WooCommerce
- WordPress
- Wrike
- Yelp Guest Manager
- YouTube
- Zapier
- Zendesk Suite
- Zoho CRM
