Spearline vs Klearcom
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Overview
Spearline's quality assurance platform proactively monitors critical business telecommunications services, allowing you to optimize your customer experience leading to business growth.
Spearline's quality assurance platform proactively monitors critical business telecommunications services, allowing you to optimize your customer...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Klearcom has developed a non-intrusive AI-Driven SaaS platform that ensures multinational contact centers are the first to know about issues with their domestic speech-based IVRs, pinpointing root causes in real-time. Klearcom helps avoid customer outages in over 100+ countries.
Klearcom has developed a non-intrusive AI-Driven SaaS platform that ensures multinational contact centers are the first to know about issues with...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
No images available
Pricing
Starting from
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Starting from
US$0.01/year
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.8/ 5Features
4.5/ 5Customer Service
4.8/ 5Value for Money
4.6/ 5Ease of Use
4.6/ 5Features
4.4/ 5Customer Service
5/ 5Value for Money
4.8/ 5Features
Total features 48
- API
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Alerts/Notifications
- Assessment Management
- Audio Capture
- Auto-Dialer
- Automatic Call Distribution
- Automatic Transcription
- Benchmarking
- CRM
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Chat/Messaging
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Customer Experience Management
- Customer History
- Customizable Fields
- Customizable Reports
- Dashboard
- Dashboard Creation
- Data Extraction
- Data Import/Export
- Employee Coaching Tools
- Feedback Management
- For Websites
- Hierarchical View
- IVR
- Interaction Tracking
- Key Performance Indicators
- Live Chat
- Load Scenarios
- Monitoring
- Move & Copy
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple Scripts
- Onboarding
- Parameterized Testing
- Performance Management
- Performance Metrics
- Performance Testing Tools
- Phone Key Input
- Pre-recorded Messages
- Predictive Dialer
- Quality Assurance
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Requirements-Based Testing
- SMS Messaging
- Search/Filter
- Self Service Portal
- Single Sign On
- Software Testing Management
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Test Script Reviews
- Testing Scripts
- Text to Speech
- Third-Party Integrations
- Trend Analysis
- Usability Testing
- User Management
- Video Conferencing
- Visual Analytics
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Workflow Management
Total features 72
- API
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Alerts/Notifications
- Assessment Management
- Audio Capture
- Auto-Dialer
- Automatic Call Distribution
- Automatic Transcription
- Benchmarking
- CRM
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Chat/Messaging
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Customer Experience Management
- Customer History
- Customizable Fields
- Customizable Reports
- Dashboard
- Dashboard Creation
- Data Extraction
- Data Import/Export
- Employee Coaching Tools
- Feedback Management
- For Websites
- Hierarchical View
- IVR
- Interaction Tracking
- Key Performance Indicators
- Live Chat
- Load Scenarios
- Monitoring
- Move & Copy
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple Scripts
- Onboarding
- Parameterized Testing
- Performance Management
- Performance Metrics
- Performance Testing Tools
- Phone Key Input
- Pre-recorded Messages
- Predictive Dialer
- Quality Assurance
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Requirements-Based Testing
- SMS Messaging
- Search/Filter
- Self Service Portal
- Single Sign On
- Software Testing Management
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Test Script Reviews
- Testing Scripts
- Text to Speech
- Third-Party Integrations
- Trend Analysis
- Usability Testing
- User Management
- Video Conferencing
- Visual Analytics
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Workflow Management
Integrations
Not provided by vendor
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- Jira Align
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