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INO CX vs Klearcom

INO CX

4.5 (10)
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Klearcom

4.8 (10)
Learn More
INO CX is a cloud-based omnichannel call center software, which helps businesses aggregate customer interactions from various channels such as voice, SMS, email, chat in a centralized platform.
INO CX is a cloud-based omnichannel call center software, which helps businesses aggregate customer interactions from various channels such as voice,...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
View profile
Klearcom has developed a non-intrusive AI-Driven SaaS platform that ensures multinational contact centers are the first to know about issues with their domestic speech-based IVRs, pinpointing root causes in real-time. Klearcom helps avoid customer outages in over 100+ countries.
Klearcom has developed a non-intrusive AI-Driven SaaS platform that ensures multinational contact centers are the first to know about issues with...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
View profile

Starting from

€40.00/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

US$0.01/year

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.5 /5
(10)

Ease of Use

4.4/ 5

Features

4.5/ 5

Customer Service

4.6/ 5

Value for Money

4.3/ 5
Read all reviews

Overall rating

4.8 /5
(10)

Ease of Use

4.6/ 5

Features

4.4/ 5

Customer Service

5/ 5

Value for Money

4.8/ 5
Read all reviews

Total features 115

  • API
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts/Escalation
  • Alerts/Notifications
  • Assessment Management
  • Audio Capture
  • Auto-Dialer
  • Automated Routing
  • Automated Scheduling
  • Automatic Call Distribution
  • Automatic Transcription
  • Autoresponders
  • Batch Communications
  • Billing & Invoicing
  • Blended Call Center
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Credit Card Processing
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Security
  • Debit/Credit Card Processing
  • Drag & Drop
  • Electronic Payments
  • Email Management
  • Email Templates
  • Employee Coaching Tools
  • Event Triggered Actions
  • Feedback Management
  • Hierarchical View
  • Historical Reporting
  • IVR
  • Inbound Call Center
  • Inbox Management
  • Interaction Tracking
  • Knowledge Base Management
  • Live Chat
  • Load Scenarios
  • Manual Dialer
  • Mobile Access
  • Mobile Payments
  • Monitoring
  • Move & Copy
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Currency
  • Multi-Language
  • Multiple Payment Options
  • Multiple Scripts
  • Multiple User Accounts
  • On-Demand Communications
  • Online Payments
  • Outbound Call Center
  • PCI Compliance
  • Parameterized Testing
  • Partial Payments
  • Payment Plans
  • Performance Management
  • Performance Testing Tools
  • Personalization
  • Phone Key Input
  • Pre-recorded Messages
  • Predictive Dialer
  • Progressive Dialer
  • Quality Assurance
  • Quality Management
  • Queue Management
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Recurring/Subscription Billing
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Requirements-Based Testing
  • SMS Messaging
  • Search/Filter
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Software Testing Management
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Test Script Reviews
  • Testing Scripts
  • Text to Speech
  • Third-Party Integrations
  • Transaction Management
  • Transaction Monitoring
  • Virtual Assistant
  • Visual Analytics
  • Voice Customization
  • Voice Mail
  • Widgets
  • Workflow Management

Total features 72

  • API
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts/Escalation
  • Alerts/Notifications
  • Assessment Management
  • Audio Capture
  • Auto-Dialer
  • Automated Routing
  • Automated Scheduling
  • Automatic Call Distribution
  • Automatic Transcription
  • Autoresponders
  • Batch Communications
  • Billing & Invoicing
  • Blended Call Center
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Credit Card Processing
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Security
  • Debit/Credit Card Processing
  • Drag & Drop
  • Electronic Payments
  • Email Management
  • Email Templates
  • Employee Coaching Tools
  • Event Triggered Actions
  • Feedback Management
  • Hierarchical View
  • Historical Reporting
  • IVR
  • Inbound Call Center
  • Inbox Management
  • Interaction Tracking
  • Knowledge Base Management
  • Live Chat
  • Load Scenarios
  • Manual Dialer
  • Mobile Access
  • Mobile Payments
  • Monitoring
  • Move & Copy
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Currency
  • Multi-Language
  • Multiple Payment Options
  • Multiple Scripts
  • Multiple User Accounts
  • On-Demand Communications
  • Online Payments
  • Outbound Call Center
  • PCI Compliance
  • Parameterized Testing
  • Partial Payments
  • Payment Plans
  • Performance Management
  • Performance Testing Tools
  • Personalization
  • Phone Key Input
  • Pre-recorded Messages
  • Predictive Dialer
  • Progressive Dialer
  • Quality Assurance
  • Quality Management
  • Queue Management
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Recurring/Subscription Billing
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Requirements-Based Testing
  • SMS Messaging
  • Search/Filter
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Software Testing Management
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Test Script Reviews
  • Testing Scripts
  • Text to Speech
  • Third-Party Integrations
  • Transaction Management
  • Transaction Monitoring
  • Virtual Assistant
  • Visual Analytics
  • Voice Customization
  • Voice Mail
  • Widgets
  • Workflow Management
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  • PagerDuty
  • SNMP .Net Component
  • ServiceNow IT Service Management
  • ServiceNow Problem Management
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