Clickatell vs WATI

Clickatell’s Chat Commerce Platform as a Service delivers full, authenticated commerce experiences within the most widely adopted mobile messaging environments, such as WhatsApp, Apple Messages, SMS and USSD.
Clickatell’s Chat Commerce Platform as a Service delivers full, authenticated commerce experiences within the most widely adopted mobile messaging...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Wati is an automated marketing, sales, service and support tool for businesses who want to use WhatsApp as a communication tool to sell more products and services.
Wati is an automated marketing, sales, service and support tool for businesses who want to use WhatsApp as a communication tool to sell more products...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Starting from

US$39.00/month

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.3 /5
(15)

Ease of Use

4.3/ 5

Features

4.4/ 5

Customer Service

4.2/ 5

Value for Money

4.1/ 5

Overall rating

4.6 /5
(152)

Ease of Use

4.6/ 5

Features

4.4/ 5

Customer Service

4.3/ 5

Value for Money

4.3/ 5

Total features 52

  • 2-Way Messaging
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Automated Responses
  • Automated Routing
  • Autoresponders
  • CRM
  • Campaign Segmentation
  • Canned Responses
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Code-free Development
  • Communication Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Service Analytics
  • Customizable Branding
  • Drag & Drop
  • Engagement Tracking
  • File Sharing
  • For Developers
  • Geotargeting
  • Inbox Management
  • Interaction Tracking
  • Knowledge Base Management
  • Lead Management
  • Live Chat
  • Mass Texting
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Management
  • Natural Language Processing
  • Performance Metrics
  • Personalization
  • Pre-Configured Bot
  • Proactive Chat
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-time Consumer-facing Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • SMS Messaging
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Shortcodes
  • Social Media Integration
  • Support Ticket Management
  • Tagging
  • Third-Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Virtual Assistant
  • Widgets
  • Workflow Management

Total features 30

  • 2-Way Messaging
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Automated Responses
  • Automated Routing
  • Autoresponders
  • CRM
  • Campaign Segmentation
  • Canned Responses
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Code-free Development
  • Communication Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Service Analytics
  • Customizable Branding
  • Drag & Drop
  • Engagement Tracking
  • File Sharing
  • For Developers
  • Geotargeting
  • Inbox Management
  • Interaction Tracking
  • Knowledge Base Management
  • Lead Management
  • Live Chat
  • Mass Texting
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Management
  • Natural Language Processing
  • Performance Metrics
  • Personalization
  • Pre-Configured Bot
  • Proactive Chat
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-time Consumer-facing Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • SMS Messaging
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Shortcodes
  • Social Media Integration
  • Support Ticket Management
  • Tagging
  • Third-Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Virtual Assistant
  • Widgets
  • Workflow Management
Not provided by vendor
  • Google Sheets
  • HubSpot CMS Hub
  • Klaviyo
  • Pabbly Connect
  • Shopify
  • WhatsApp
  • WooCommerce
  • Zapier
  • Zoho CRM Plus
  • Zoho Flow