BMC Helix ITSM vs Virima
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Overview
BMC Helix ITSM is an IT asset management software that helps businesses manage incidents, create data visualizations, broker releases, and more from within a unified platform. It enables staff members to set up workflow automation to manage the creation, approval, and implementation of multiple change requests.
BMC Helix ITSM is an IT asset management software that helps businesses manage incidents, create data visualizations, broker releases, and more from...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Virima is a SaaS platform for businesses to manage IT operations and report potential challenges. It provides IT insights for decision-making through automated infrastructure discoveries and service mapping. The platform is designed to help companies simplify IT operations and systems management.
Virima is a SaaS platform for businesses to manage IT operations and report potential challenges. It provides IT insights for decision-making through...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Starting from
US$10,000.00/year
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
3.7/ 5Features
4.0/ 5Customer Service
3.9/ 5Value for Money
3.9/ 5Ease of Use
4.3/ 5Features
4.5/ 5Customer Service
4.9/ 5Value for Money
4.9/ 5Features
Total features 13
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Approval Workflow
- Asset Lifecycle Management
- Asset Tracking
- Audit Management
- Audit Trail
- Availability Management
- Barcode/Ticket Scanning
- Benchmarking
- CMDB
- Change Management
- Change Planning
- Change Tracking
- Chat/Messaging
- Client Portal
- Collaboration Tools
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Contract/License Management
- Cost Tracking
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Mapping
- Data Visualization
- Device Auto Discovery
- Drag & Drop
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- Impact Management
- Incident Management
- Inventory Management
- Inventory Tracking
- Issue Auditing
- Knowledge Base Management
- Knowledge Management
- License Management
- Live Chat
- Maintenance Management
- Maintenance Scheduling
- Monitoring
- Patch Management
- Performance Metrics
- Performance Monitoring
- Prioritization
- Problem Management
- Procurement Management
- Project Management
- Real-Time Reporting
- Real-Time Updates
- Relationship Mapping
- Release Management
- Remote Access/Control
- Remote Monitoring & Management
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Requisition Management
- Role-Based Permissions
- SSL Security
- Scheduled/Automated Reports
- Self Service Portal
- Server Monitoring
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Request Management
- Single Sign On
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Task Management
- Third-Party Integrations
- Ticket Management
- User Management
- Widgets
- Workflow Management
Total features 93
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Approval Workflow
- Asset Lifecycle Management
- Asset Tracking
- Audit Management
- Audit Trail
- Availability Management
- Barcode/Ticket Scanning
- Benchmarking
- CMDB
- Change Management
- Change Planning
- Change Tracking
- Chat/Messaging
- Client Portal
- Collaboration Tools
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Contract/License Management
- Cost Tracking
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Mapping
- Data Visualization
- Device Auto Discovery
- Drag & Drop
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- Impact Management
- Incident Management
- Inventory Management
- Inventory Tracking
- Issue Auditing
- Knowledge Base Management
- Knowledge Management
- License Management
- Live Chat
- Maintenance Management
- Maintenance Scheduling
- Monitoring
- Patch Management
- Performance Metrics
- Performance Monitoring
- Prioritization
- Problem Management
- Procurement Management
- Project Management
- Real-Time Reporting
- Real-Time Updates
- Relationship Mapping
- Release Management
- Remote Access/Control
- Remote Monitoring & Management
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Requisition Management
- Role-Based Permissions
- SSL Security
- Scheduled/Automated Reports
- Self Service Portal
- Server Monitoring
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Request Management
- Single Sign On
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Task Management
- Third-Party Integrations
- Ticket Management
- User Management
- Widgets
- Workflow Management
Integrations
- AWS Config
- Cherwell Service Management
- Ivanti Neurons for ITAM
- Jira
- Microsoft Azure
- ServiceNow
- Yurbi
- AWS Config
- Cherwell Service Management
- Ivanti Neurons for ITAM
- Jira
- Microsoft Azure
- ServiceNow
- Yurbi
