Nextiva Contact Center vs yoummday
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Overview
Nextiva is transforming the way businesses communicate. Nextiva is a communications platform providing businesses with big-business phone features at a small-business price and it offers ease of use, manageability, scalability, reliability, and enterprise-class functionality.
Nextiva is transforming the way businesses communicate. Nextiva is a communications platform providing businesses with big-business phone features at...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Proprietary work@home operating system is a technology platform that combines workforce recruitment, training, scheduling, and management with a CX marketplace. Companies get access to a comprehensive outsourcing software solution and access to a global workforce of over 8,500 freelancers.
Proprietary work@home operating system is a technology platform that combines workforce recruitment, training, scheduling, and management with a CX...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$30.00/month
- Free Version
- Free Trial
- Subscription
Starting from
US$0.11/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.5/ 5Features
4.4/ 5Customer Service
4.5/ 5Value for Money
4.4/ 5Ease of Use
4.3/ 5Features
4/ 5Customer Service
5/ 5Value for Money
5/ 5Features
Total features 53
- API
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Auto-Dialer
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Transcription
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Chat/Messaging
- Communication Management
- Computer Telephony Integration
- Contact Management
- Customer History
- Dashboard
- Employee Scheduling
- Feedback Management
- For Call Centers
- IVR
- Inbound Call Center
- Interaction Tracking
- Labor Forecasting
- Manual Dialer
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Predictive Dialer
- Progressive Dialer
- Queue Management
- Reporting/Analytics
- Third-Party Integrations
- VoIP Connection
- Voice Mail
- Voice Recognition
- Workflow Management
Total features 38
- API
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Auto-Dialer
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Transcription
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Chat/Messaging
- Communication Management
- Computer Telephony Integration
- Contact Management
- Customer History
- Dashboard
- Employee Scheduling
- Feedback Management
- For Call Centers
- IVR
- Inbound Call Center
- Interaction Tracking
- Labor Forecasting
- Manual Dialer
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Predictive Dialer
- Progressive Dialer
- Queue Management
- Reporting/Analytics
- Third-Party Integrations
- VoIP Connection
- Voice Mail
- Voice Recognition
- Workflow Management
Integrations
Not provided by vendor
- QuickBooks Desktop
- QuickBooks Online
