Exotel vs MyOperator
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Overview
Exotel is the emerging market's full-stack customer engagement platform that offers a communication API framework to build your conversational portfolio, an omnichannel contact center and a conversational AI toolkit to improve speed, quality and outcomes of customer conversations.
Exotel is the emerging market's full-stack customer engagement platform that offers a communication API framework to build your conversational...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
MyOperator is a cloud-based software that helps enterprises streamline business communications and resolve customers’ queries on a centralized platform. Supervisors can use the IVR system to provide personalized welcome messages to clients and automate workflows according to requirements.
MyOperator is a cloud-based software that helps enterprises streamline business communications and resolve customers’ queries on a centralized...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$200.00/one-time
- Free Version
- Free Trial
- Subscription
Starting from
US$10.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.3/ 5Features
4.1/ 5Customer Service
4.1/ 5Value for Money
4.2/ 5Ease of Use
4.3/ 5Features
4.2/ 5Customer Service
4.3/ 5Value for Money
4.2/ 5Features
Total features 64
- 2-Way Messaging
- API
- Agent Interface
- Alerts/Notifications
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- CRM
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tagging
- Call Tracking
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Campaign Planning
- Campaign Scheduling
- Chat/Messaging
- Chatbot
- Contact Management
- Customer History
- Customizable Reports
- Customizable Templates
- IVR
- Inbound Call Center
- Interaction Tracking
- Live Chat
- Manual Dialer
- Mass Texting
- Message Personalization
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multiple Scripts
- On-Demand Recording
- Outbound Call Center
- Performance Metrics
- Predictive Dialer
- Progressive Dialer
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- SMS Messaging
- Scheduled Messaging
- Social Media Integration
- Surveys & Feedback
- Text to Speech
- Third-Party Integrations
- VoIP
- VoIP Connection
- Voice Mail
- Workforce Management
Total features 9
- 2-Way Messaging
- API
- Agent Interface
- Alerts/Notifications
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- CRM
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tagging
- Call Tracking
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Campaign Planning
- Campaign Scheduling
- Chat/Messaging
- Chatbot
- Contact Management
- Customer History
- Customizable Reports
- Customizable Templates
- IVR
- Inbound Call Center
- Interaction Tracking
- Live Chat
- Manual Dialer
- Mass Texting
- Message Personalization
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multiple Scripts
- On-Demand Recording
- Outbound Call Center
- Performance Metrics
- Predictive Dialer
- Progressive Dialer
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- SMS Messaging
- Scheduled Messaging
- Social Media Integration
- Surveys & Feedback
- Text to Speech
- Third-Party Integrations
- VoIP
- VoIP Connection
- Voice Mail
- Workforce Management
Integrations
- CleverTap
- Freshdesk
- HubSpot CRM
- Kapture CX
- LeadSquared
- MoEngage
- Salesforce Platform
- Shopify
- Zendesk Suite
Not provided by vendor
