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InMoment vs Klearcom

InMoment

4.3 (23)
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Klearcom

4.8 (10)
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InMoment is a cloud-based CX software that helps midsize and large businesses collect and manage employee and customer feedback to improve brand experience.
InMoment is a cloud-based CX software that helps midsize and large businesses collect and manage employee and customer feedback to improve brand...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
View profile
Klearcom has developed a non-intrusive AI-Driven SaaS platform that ensures multinational contact centers are the first to know about issues with their domestic speech-based IVRs, pinpointing root causes in real-time. Klearcom helps avoid customer outages in over 100+ countries.
Klearcom has developed a non-intrusive AI-Driven SaaS platform that ensures multinational contact centers are the first to know about issues with...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
View profile

Starting from

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Starting from

US$0.01/year

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.3 /5
(23)

Ease of Use

4.1/ 5

Features

4.0/ 5

Customer Service

4.6/ 5

Value for Money

4.2/ 5
Read all reviews

Overall rating

4.8 /5
(10)

Ease of Use

4.6/ 5

Features

4.4/ 5

Customer Service

5/ 5

Value for Money

4.8/ 5
Read all reviews

Total features 115

  • AI/Machine Learning
  • API
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts/Escalation
  • Alerts/Notifications
  • Assessment Management
  • Audience Targeting
  • Audio Capture
  • Auto-Dialer
  • Automatic Call Distribution
  • Automatic Transcription
  • Behavior Tracking
  • Behavioral Analytics
  • Benchmarking
  • CRM
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Analytics
  • Campaign Management
  • Chat Transcript
  • Chat/Messaging
  • Communication Management
  • Competitive Analysis
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Contextual Guidance
  • Customer Activity Tracking
  • Customer Experience Management
  • Customer History
  • Customer Journey Mapping
  • Customer Segmentation
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Integration
  • Data Mapping
  • Data Mining
  • Data Visualization
  • Email Management
  • Email Reminders
  • Employee Coaching Tools
  • Employee Onboarding
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • For Contact Centers
  • Forecasting
  • Goal Management
  • Hierarchical View
  • IVR
  • Intent Recognition
  • Interaction Tracking
  • Interactive Reports
  • Key Performance Indicators
  • Keyword Filtering
  • Keyword Tracking
  • Knowledge Management
  • Live Chat
  • Load Scenarios
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Move & Copy
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Language
  • Multi-Location
  • Multiple Data Sources
  • Multiple Scripts
  • NPS Survey Structure
  • Natural Language Processing
  • Natural Language Search
  • Negative Feedback Management
  • Notes Management
  • Parameterized Testing
  • Performance Metrics
  • Performance Testing Tools
  • Personalization
  • Phone Key Input
  • Pre-recorded Messages
  • Predictive Analytics
  • Predictive Dialer
  • Predictive Modeling
  • Prioritization
  • Profitability Analysis
  • Pulse Surveys
  • Quality Assurance
  • Quality Management
  • Queue Management
  • Ratings/Reviews
  • Real Time Comparisons
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Recommendations
  • Reporting & Statistics
  • Reporting/Analytics
  • Requirements-Based Testing
  • Response Management
  • Retention Tracking
  • Review Badge Management
  • Review Monitoring
  • Review Notification
  • Review Request
  • Review Sharing
  • Role-Based Permissions
  • SEO Management
  • SMS Messaging
  • Scorecards
  • Search/Filter
  • Self Service Data Preparation
  • Sentiment Analysis
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Social Sharing
  • Software Testing Management
  • Speech Recognition
  • Speech Synthesis
  • Strategic Planning
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Test Script Reviews
  • Testing Scripts
  • Text Analysis
  • Text Mining
  • Text to Speech
  • Third-Party Integrations
  • Trend Analysis
  • Trend/Problem Indicators
  • Visual Analytics
  • Voice Customization
  • Voice Mail
  • Website Integration
  • Widgets
  • Workflow Management

Total features 72

  • AI/Machine Learning
  • API
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts/Escalation
  • Alerts/Notifications
  • Assessment Management
  • Audience Targeting
  • Audio Capture
  • Auto-Dialer
  • Automatic Call Distribution
  • Automatic Transcription
  • Behavior Tracking
  • Behavioral Analytics
  • Benchmarking
  • CRM
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Analytics
  • Campaign Management
  • Chat Transcript
  • Chat/Messaging
  • Communication Management
  • Competitive Analysis
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Contextual Guidance
  • Customer Activity Tracking
  • Customer Experience Management
  • Customer History
  • Customer Journey Mapping
  • Customer Segmentation
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Integration
  • Data Mapping
  • Data Mining
  • Data Visualization
  • Email Management
  • Email Reminders
  • Employee Coaching Tools
  • Employee Onboarding
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • For Contact Centers
  • Forecasting
  • Goal Management
  • Hierarchical View
  • IVR
  • Intent Recognition
  • Interaction Tracking
  • Interactive Reports
  • Key Performance Indicators
  • Keyword Filtering
  • Keyword Tracking
  • Knowledge Management
  • Live Chat
  • Load Scenarios
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Move & Copy
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Language
  • Multi-Location
  • Multiple Data Sources
  • Multiple Scripts
  • NPS Survey Structure
  • Natural Language Processing
  • Natural Language Search
  • Negative Feedback Management
  • Notes Management
  • Parameterized Testing
  • Performance Metrics
  • Performance Testing Tools
  • Personalization
  • Phone Key Input
  • Pre-recorded Messages
  • Predictive Analytics
  • Predictive Dialer
  • Predictive Modeling
  • Prioritization
  • Profitability Analysis
  • Pulse Surveys
  • Quality Assurance
  • Quality Management
  • Queue Management
  • Ratings/Reviews
  • Real Time Comparisons
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Recommendations
  • Reporting & Statistics
  • Reporting/Analytics
  • Requirements-Based Testing
  • Response Management
  • Retention Tracking
  • Review Badge Management
  • Review Monitoring
  • Review Notification
  • Review Request
  • Review Sharing
  • Role-Based Permissions
  • SEO Management
  • SMS Messaging
  • Scorecards
  • Search/Filter
  • Self Service Data Preparation
  • Sentiment Analysis
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Social Sharing
  • Software Testing Management
  • Speech Recognition
  • Speech Synthesis
  • Strategic Planning
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Test Script Reviews
  • Testing Scripts
  • Text Analysis
  • Text Mining
  • Text to Speech
  • Third-Party Integrations
  • Trend Analysis
  • Trend/Problem Indicators
  • Visual Analytics
  • Voice Customization
  • Voice Mail
  • Website Integration
  • Widgets
  • Workflow Management
  • 2Checkout
  • AWS Systems Manager
  • Alchemer
  • Apple Business Essentials
  • Auth0
  • BambooHR
  • Campaign Monitor by Marigold
  • Capgemini Intelligent Automation Platform
  • Capsule
  • ClickSend
  • Contentsquare
  • Coupa
  • Custify
  • Databricks
  • Deputy
  • Docparser
  • Docusign
  • Dropbox Business
  • Dynamics 365
  • Egnyte
  • Eventbrite
  • Forethought
  • Freshdesk
  • Fullstory
  • Gainsight CS
  • Glasshouse
  • Gmail
  • Google My Business Review Manager
  • Google Sheets
  • Heap
  • Hootsuite
  • HubSpot CMS Hub
  • HubSpot CRM
  • Intercom
  • Jira Align
  • Keap
  • LogRocket
  • Mailchimp
  • Mailjet
  • Marketo Engage
  • Meta for Business
  • Microsoft Power BI
  • Mixpanel
  • Nimble
  • Okta
  • OneLogin
  • OpenTable
  • Oracle Eloqua Marketing Automation
  • OutreachCRM
  • PagerDuty
  • PersistIQ
  • Phonic
  • Propel
  • Quantum Metric
  • Quickbase
  • RD Station
  • Rethink
  • RingCentral Contact Center
  • RingCentral Engage Digital
  • RingCentral Engage Voice
  • RizePoint
  • SNMP .Net Component
  • Salesforce Platform
  • Segment
  • SendGrid
  • ServiceNow
  • ServiceNow IT Service Management
  • ServiceNow Problem Management
  • SessionCam
  • Shopify
  • Slack
  • Splunk Enterprise
  • Stripe
  • Tableau
  • TaskRay
  • Tethr
  • Track
  • TrackVia
  • Tradeshift
  • Trello
  • Trustpilot
  • Tungsten Insight
  • Twilio
  • Twitter/X
  • Unbounce
  • Veeva CRM
  • Voxpopme
  • Workday Enterprise Management Cloud
  • Zendesk AI
  • Zoho CRM
  • Zoho CRM Plus
  • inQuba Journey Analytics
  • toast CRM
  • 2Checkout
  • AWS Systems Manager
  • Alchemer
  • Apple Business Essentials
  • Auth0
  • BambooHR
  • Campaign Monitor by Marigold
  • Capgemini Intelligent Automation Platform
  • Capsule
  • ClickSend
  • Contentsquare
  • Coupa
  • Custify
  • Databricks
  • Deputy
  • Docparser
  • Docusign
  • Dropbox Business
  • Dynamics 365
  • Egnyte
  • Eventbrite
  • Forethought
  • Freshdesk
  • Fullstory
  • Gainsight CS
  • Glasshouse
  • Gmail
  • Google My Business Review Manager
  • Google Sheets
  • Heap
  • Hootsuite
  • HubSpot CMS Hub
  • HubSpot CRM
  • Intercom
  • Jira Align
  • Keap
  • LogRocket
  • Mailchimp
  • Mailjet
  • Marketo Engage
  • Meta for Business
  • Microsoft Power BI
  • Mixpanel
  • Nimble
  • Okta
  • OneLogin
  • OpenTable
  • Oracle Eloqua Marketing Automation
  • OutreachCRM
  • PagerDuty
  • PersistIQ
  • Phonic
  • Propel
  • Quantum Metric
  • Quickbase
  • RD Station
  • Rethink
  • RingCentral Contact Center
  • RingCentral Engage Digital
  • RingCentral Engage Voice
  • RizePoint
  • SNMP .Net Component
  • Salesforce Platform
  • Segment
  • SendGrid
  • ServiceNow
  • ServiceNow IT Service Management
  • ServiceNow Problem Management
  • SessionCam
  • Shopify
  • Slack
  • Splunk Enterprise
  • Stripe
  • Tableau
  • TaskRay
  • Tethr
  • Track
  • TrackVia
  • Tradeshift
  • Trello
  • Trustpilot
  • Tungsten Insight
  • Twilio
  • Twitter/X
  • Unbounce
  • Veeva CRM
  • Voxpopme
  • Workday Enterprise Management Cloud
  • Zendesk AI
  • Zoho CRM
  • Zoho CRM Plus
  • inQuba Journey Analytics
  • toast CRM

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