Consol CM/Helpdesk vs LiveAgent

Consol CM/Helpdesk is a cloud-based solution designed to help businesses of all sizes manage IT helpdesk and support operations via a unified portal. The platform enables organizations to resolve inquiries and issues, track changes, map processes and establish custom workflows.
Consol CM/Helpdesk is a cloud-based solution designed to help businesses of all sizes manage IT helpdesk and support operations via a unified portal....

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
LiveAgent is a web-based help desk solution which enables the management of support tickets from multiple channels, including phone, live chat, and social media. Start with a 14-Day free trial, no credit card needed, no contracts.
LiveAgent is a web-based help desk solution which enables the management of support tickets from multiple channels, including phone, live chat, and...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

€69,00/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

US$9,00/month

  • Free Version
  • Free Trial
  • Subscription

Overall rating

5 /5
(2)

Ease of Use

5/5

Features

4,5/5

Customer Service

4,5/5

Value for Money

4/5

Overall rating

4,7 /5
(1 574)

Ease of Use

4,6/5

Features

4,6/5

Customer Service

4,7/5

Value for Money

4,7/5

Total features 40

  • API
  • Access Controls/Permissions
  • Account Management
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts/Escalation
  • Alerts/Notifications
  • Analytics
  • Appointment Management
  • Archiving & Retention
  • Assignment Management
  • Audit Trail
  • Auto-Responders
  • Automated Routing
  • Automatic Call Distribution
  • Batch Communications
  • Blended Call Center
  • CMDB
  • CRM
  • Call Center Integration
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Canned Responses
  • Case Management
  • Cataloging/Categorization
  • Change Management
  • Chat/Messaging
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Management
  • Corrective and Preventive Actions (CAPA)
  • Customer Communication
  • Customer Complaint Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Social Profiles
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Decision Support Software
  • Discussions/Forums
  • Document Storage
  • Drag & Drop
  • Email Alerts
  • Email Distribution
  • Email Management
  • Email Monitoring
  • Email Templates
  • Email Tracking
  • Employee Activity Monitoring
  • Event Triggered Actions
  • Feedback Management
  • File Management
  • File Sharing
  • File Transfer
  • For Startups
  • For iPad Devices
  • Forms Management
  • Full Text Search
  • Gamification
  • Geotargeting
  • Help Desk Management
  • IT Asset Management
  • IVR/Voice Recognition
  • Inbound Call Center
  • Inbox Management
  • Incident Management
  • Interaction Tracking
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Lead Management
  • Live Chat
  • Macros/Templated Responses
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Language
  • Multiple Scripts
  • Multiple User Accounts
  • Negative Feedback Management
  • Offline Form
  • On-Demand Recording
  • Onboarding
  • Online Forums
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Personalization
  • Phone Key Input
  • Prioritization
  • Proactive Chat
  • Procurement Management
  • Progress Tracking
  • Quality Assurance
  • Quality Management
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Recording
  • Remote Access/Control
  • Remote Support Software
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SSL Security
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Shared Inboxes
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Softphone Software
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Template Management
  • Text Editing
  • Text to Speech
  • Third Party Integrations
  • Ticket Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Way Audio & Video
  • Usage Tracking/Analytics
  • Video Chat
  • Video Conferencing
  • Video Support
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • WYSIWYG Editor
  • Website Integration
  • Widgets
  • Workflow Configuration
  • Workflow Management

Total features 180

  • API
  • Access Controls/Permissions
  • Account Management
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts/Escalation
  • Alerts/Notifications
  • Analytics
  • Appointment Management
  • Archiving & Retention
  • Assignment Management
  • Audit Trail
  • Auto-Responders
  • Automated Routing
  • Automatic Call Distribution
  • Batch Communications
  • Blended Call Center
  • CMDB
  • CRM
  • Call Center Integration
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Canned Responses
  • Case Management
  • Cataloging/Categorization
  • Change Management
  • Chat/Messaging
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Management
  • Corrective and Preventive Actions (CAPA)
  • Customer Communication
  • Customer Complaint Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Social Profiles
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Decision Support Software
  • Discussions/Forums
  • Document Storage
  • Drag & Drop
  • Email Alerts
  • Email Distribution
  • Email Management
  • Email Monitoring
  • Email Templates
  • Email Tracking
  • Employee Activity Monitoring
  • Event Triggered Actions
  • Feedback Management
  • File Management
  • File Sharing
  • File Transfer
  • For Startups
  • For iPad Devices
  • Forms Management
  • Full Text Search
  • Gamification
  • Geotargeting
  • Help Desk Management
  • IT Asset Management
  • IVR/Voice Recognition
  • Inbound Call Center
  • Inbox Management
  • Incident Management
  • Interaction Tracking
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Lead Management
  • Live Chat
  • Macros/Templated Responses
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Language
  • Multiple Scripts
  • Multiple User Accounts
  • Negative Feedback Management
  • Offline Form
  • On-Demand Recording
  • Onboarding
  • Online Forums
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Personalization
  • Phone Key Input
  • Prioritization
  • Proactive Chat
  • Procurement Management
  • Progress Tracking
  • Quality Assurance
  • Quality Management
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Recording
  • Remote Access/Control
  • Remote Support Software
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SSL Security
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Shared Inboxes
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Softphone Software
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Template Management
  • Text Editing
  • Text to Speech
  • Third Party Integrations
  • Ticket Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Way Audio & Video
  • Usage Tracking/Analytics
  • Video Chat
  • Video Conferencing
  • Video Support
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • WYSIWYG Editor
  • Website Integration
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • 2Checkout
  • AVOXI
  • AWeber
  • Actinic
  • Actio
  • ActiveCampaign
  • Adobe Business Catalyst
  • Adobe Commerce
  • Agile CRM
  • Asana
  • Avelia
  • Axigen
  • BigCommerce
  • Blogger
  • Bold BI
  • Braintree
  • CS-Cart Enterprise
  • CS-Cart Store Builder
  • ChargeDesk
  • ClickFunnels
  • ClickSend
  • ClickUp
  • Clockify
  • Close
  • CloudTalk
  • CommuniGate Pro
  • ConvergeHub
  • CoreCommerce
  • DID Logic
  • Delighted
  • Digital Marketing Suite
  • Drupal
  • Drupal Commerce
  • Emplifi Social Marketing Cloud
  • ExpressionEngine
  • Flowroute
  • Formidable Forms
  • Fortune3
  • G2G Suite
  • GetResponse
  • Gmail
  • GoDaddy Website Builder
  • Google Analytics 360
  • Google Calendar
  • Google Contacts
  • Google Forms
  • Google Sheets
  • Gravity Forms
  • Help Desk Migration
  • Highrise
  • HubSpot CRM
  • IceWarp
  • Insightly
  • Instagram
  • Intercom
  • Jira
  • Joomla
  • JoomlaLMS
  • Keap
  • Klaus
  • Klaviyo
  • Kopano WebApp
  • Lead Gen & CRM (formerly SharpSpring)
  • MDaemon Email Server
  • MagentaCloud
  • MailEnable
  • Mailchimp
  • ManyChat
  • Meetingbird
  • Meta for Business
  • Mobex Hosted PBX
  • Modulus
  • MySQL
  • NetCrunch
  • Nicereply
  • Online Auction System
  • OpenCart
  • OpenCart Mobile App
  • Pabbly Connect
  • PayPal
  • Pipedrive
  • Placetel
  • Post Affiliate Pro
  • PrestaShop
  • Process Street
  • ProjectManager.com
  • Quriobot
  • RingCentral Contact Center
  • Salesflare
  • SendMyCall
  • SendPulse
  • SharpSpring Ads
  • Shift4Shop
  • ShipStation
  • Shopify
  • Silverstripe CMS
  • Simplesat
  • Sinch
  • Slack
  • Squarespace
  • Stripe
  • SugarCRM
  • Swan
  • TimeCamp
  • Toky
  • Trello
  • Twilio
  • Twitter/X
  • Ucraft
  • Vectera
  • VoIP.ms
  • VoIPstudio
  • Volusion
  • Vonage Business Communications
  • Vonage Contact Center
  • Voyced IPPBX
  • Vtiger CRM
  • Web.com
  • WebSimplify
  • Webflow
  • Weebly
  • WhatsApp
  • Wix
  • Wix Answers
  • WooCommerce
  • WordPress
  • X-Cart
  • Xero
  • Zadarma
  • Zapier
  • Zight (formerly CloudApp)
  • Zoho Mail
  • baramundi Management Suite
  • iCloud
  • monday.com
  • sipgate team
  • uKit AI
  • vcita
  • 2Checkout
  • AVOXI
  • AWeber
  • Actinic
  • Actio
  • ActiveCampaign
  • Adobe Business Catalyst
  • Adobe Commerce
  • Agile CRM
  • Asana
  • Avelia
  • Axigen
  • BigCommerce
  • Blogger
  • Bold BI
  • Braintree
  • CS-Cart Enterprise
  • CS-Cart Store Builder
  • ChargeDesk
  • ClickFunnels
  • ClickSend
  • ClickUp
  • Clockify
  • Close
  • CloudTalk
  • CommuniGate Pro
  • ConvergeHub
  • CoreCommerce
  • DID Logic
  • Delighted
  • Digital Marketing Suite
  • Drupal
  • Drupal Commerce
  • Emplifi Social Marketing Cloud
  • ExpressionEngine
  • Flowroute
  • Formidable Forms
  • Fortune3
  • G2G Suite
  • GetResponse
  • Gmail
  • GoDaddy Website Builder
  • Google Analytics 360
  • Google Calendar
  • Google Contacts
  • Google Forms
  • Google Sheets
  • Gravity Forms
  • Help Desk Migration
  • Highrise
  • HubSpot CRM
  • IceWarp
  • Insightly
  • Instagram
  • Intercom
  • Jira
  • Joomla
  • JoomlaLMS
  • Keap
  • Klaus
  • Klaviyo
  • Kopano WebApp
  • Lead Gen & CRM (formerly SharpSpring)
  • MDaemon Email Server
  • MagentaCloud
  • MailEnable
  • Mailchimp
  • ManyChat
  • Meetingbird
  • Meta for Business
  • Mobex Hosted PBX
  • Modulus
  • MySQL
  • NetCrunch
  • Nicereply
  • Online Auction System
  • OpenCart
  • OpenCart Mobile App
  • Pabbly Connect
  • PayPal
  • Pipedrive
  • Placetel
  • Post Affiliate Pro
  • PrestaShop
  • Process Street
  • ProjectManager.com
  • Quriobot
  • RingCentral Contact Center
  • Salesflare
  • SendMyCall
  • SendPulse
  • SharpSpring Ads
  • Shift4Shop
  • ShipStation
  • Shopify
  • Silverstripe CMS
  • Simplesat
  • Sinch
  • Slack
  • Squarespace
  • Stripe
  • SugarCRM
  • Swan
  • TimeCamp
  • Toky
  • Trello
  • Twilio
  • Twitter/X
  • Ucraft
  • Vectera
  • VoIP.ms
  • VoIPstudio
  • Volusion
  • Vonage Business Communications
  • Vonage Contact Center
  • Voyced IPPBX
  • Vtiger CRM
  • Web.com
  • WebSimplify
  • Webflow
  • Weebly
  • WhatsApp
  • Wix
  • Wix Answers
  • WooCommerce
  • WordPress
  • X-Cart
  • Xero
  • Zadarma
  • Zapier
  • Zight (formerly CloudApp)
  • Zoho Mail
  • baramundi Management Suite
  • iCloud
  • monday.com
  • sipgate team
  • uKit AI
  • vcita