---
description: Compare ManageEngine ServiceDesk Plus vs Agile CRM for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare ManageEngine ServiceDesk Plus vs Agile CRM | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/292/it-service-management-itsm/software) > [ManageEngine ServiceDesk Plus \<span\>vs\</span\> Agile CRM](https://www.getapp.za.com/compare/20521/102073/manageengine-service-desk-plus/vs/agile-crm)

# Compare ManageEngine ServiceDesk Plus vs Agile CRM

Canonical: https://www.getapp.za.com/compare/20521/102073/manageengine-service-desk-plus/vs/agile-crm

> Detailed comparison between ManageEngine ServiceDesk Plus and Agile CRM. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | ManageEngine ServiceDesk Plus | Agile CRM |
| **Overall rating** | 4.4/5 | 4.1/5 |
| **Total Reviews** | 234 | 524 |
| **Starting Price** | US$16,00 | US$8,99 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### ManageEngine ServiceDesk Plus

- API
- Activity Tracking
- Contract/License Management
- Customizable Reports
- Dashboard
- Document Management
- Email Management
- Help Desk Management
- Live Chat
- Mobile Alerts
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Real-Time Chat
- Reminders
- Search/Filter
- Support Ticket Management
- Surveys & Feedback
- Web Notifications
- Workflow Management

### Agile CRM

- API
- Activity Tracking
- Contract/License Management
- Customizable Reports
- Dashboard
- Document Management
- Email Management
- Help Desk Management
- Live Chat
- Mobile Alerts
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Real-Time Chat
- Reminders
- Search/Filter
- Support Ticket Management
- Surveys & Feedback
- Web Notifications
- Workflow Management

## Links

- [View ManageEngine ServiceDesk Plus Profile](https://www.getapp.za.com/software/20521/manageengine-service-desk-plus)
- [View Agile CRM Profile](https://www.getapp.za.com/software/102073/agile-crm)
- [View Original Comparison](https://www.getapp.za.com/compare/20521/102073/manageengine-service-desk-plus/vs/agile-crm)

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