ManageEngine ServiceDesk Plus vs SolarWinds Service Desk

ManageEngine ServiceDesk Plus is a help desk software and asset management tool for small, mid-size & large enterprises to manage and troubleshoot IT requests
ManageEngine ServiceDesk Plus is a help desk software and asset management tool for small, mid-size & large enterprises to manage and troubleshoot IT...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively manage and connect service requests to IT assets. Code-free customization allows customers to fully deploy a robust ITSM solution within days.
SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$120,00/year

  • Free Version
  • Free Trial
  • Subscription

Starting from

US$19,00/month

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4,4 /5
(206)

Ease of Use

4,2/5

Features

4,4/5

Customer Service

4,2/5

Value for Money

4,3/5

Overall rating

4,6 /5
(570)

Ease of Use

4,6/5

Features

4,4/5

Customer Service

4,6/5

Value for Money

4,5/5

Total features 80

  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Auto-Responders
  • Automated Routing
  • Availability Management
  • Barcoding/RFID
  • CMDB
  • CRM
  • Call Center Management
  • Categorisation/Grouping
  • Change Management
  • Check-in/Check-out
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communications Management
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Customer History
  • Customer Segmentation
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Mapping
  • Depreciation Management
  • Device Auto Discovery
  • Disposal Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Templates
  • Full Text Search
  • Help Desk Management
  • IT Asset Management
  • IT Incident Management
  • Incident Management
  • Incident Reporting
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Knowledge Base Management
  • Knowledge Management
  • License Inventory
  • License Management
  • Live Chat
  • Location Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Online Forums
  • Performance Metrics
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Projections
  • Purchase Order Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Recurring Issues
  • Relationship Mapping
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Risk Assessment
  • Risk Reporting
  • Role-Based Permissions
  • Rules-Based Workflow
  • Safety Incident Management
  • Scheduled/Automated Reports
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Single Sign On
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Third Party Integrations
  • Ticket Management
  • Widgets
  • Workflow Configuration
  • Workflow Management

Total features 96

  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Auto-Responders
  • Automated Routing
  • Availability Management
  • Barcoding/RFID
  • CMDB
  • CRM
  • Call Center Management
  • Categorisation/Grouping
  • Change Management
  • Check-in/Check-out
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communications Management
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Customer History
  • Customer Segmentation
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Mapping
  • Depreciation Management
  • Device Auto Discovery
  • Disposal Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Templates
  • Full Text Search
  • Help Desk Management
  • IT Asset Management
  • IT Incident Management
  • Incident Management
  • Incident Reporting
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Knowledge Base Management
  • Knowledge Management
  • License Inventory
  • License Management
  • Live Chat
  • Location Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Online Forums
  • Performance Metrics
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Projections
  • Purchase Order Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Recurring Issues
  • Relationship Mapping
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Risk Assessment
  • Risk Reporting
  • Role-Based Permissions
  • Rules-Based Workflow
  • Safety Incident Management
  • Scheduled/Automated Reports
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Single Sign On
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Third Party Integrations
  • Ticket Management
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • Azure Active Directory
  • Centrify Identity Service
  • Chatter
  • Dropbox Business
  • Gmail
  • GoToAssist
  • Google Analytics 360
  • Google Drive
  • Google Workspace
  • Harvest
  • Idaptive
  • Jamf Connect
  • Jira
  • LogMeIn Central
  • LogMeIn Rescue
  • ManageEngine ADManager Plus
  • ManageEngine ADSelfService Plus
  • ManageEngine Applications Manager
  • ManageEngine Endpoint Central
  • ManageEngine OpManager
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Outlook
  • Nmap
  • Okta
  • OneLogin
  • Salesforce Sales Cloud
  • Slack
  • TeamViewer
  • Zapier
  • Zendesk Suite
  • Zoho Analytics
  • Azure Active Directory
  • Centrify Identity Service
  • Chatter
  • Dropbox Business
  • Gmail
  • GoToAssist
  • Google Analytics 360
  • Google Drive
  • Google Workspace
  • Harvest
  • Idaptive
  • Jamf Connect
  • Jira
  • LogMeIn Central
  • LogMeIn Rescue
  • ManageEngine ADManager Plus
  • ManageEngine ADSelfService Plus
  • ManageEngine Applications Manager
  • ManageEngine Endpoint Central
  • ManageEngine OpManager
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Outlook
  • Nmap
  • Okta
  • OneLogin
  • Salesforce Sales Cloud
  • Slack
  • TeamViewer
  • Zapier
  • Zendesk Suite
  • Zoho Analytics