ManageEngine ServiceDesk Plus is a help desk software and asset management tool for small, mid-size & large enterprises to manage and troubleshoot IT requests
ManageEngine ServiceDesk Plus is a help desk software and asset management tool for small, mid-size & large enterprises to manage and troubleshoot IT...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
EcholoN is a customer service management software designed to help businesses handle quality control processes, documents, workplace emergencies, IT issues, inventory, communications, help desk, assets, projects, and more on a centralized platform.
EcholoN is a customer service management software designed to help businesses handle quality control processes, documents, workplace emergencies, IT...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$16.00/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

US$5,500.00/one-time

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.4 /5
(218)

Ease of Use

4.2/ 5

Features

4.4/ 5

Customer Service

4.2/ 5

Value for Money

4.3/ 5

Overall rating

4.7 /5
(35)

Ease of Use

4.2/ 5

Features

4.8/ 5

Customer Service

4.8/ 5

Value for Money

4.5/ 5

Total features 149

  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Analytics
  • Approval Process Control
  • Asset Assignment
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Autoresponders
  • Availability Management
  • Barcode/Ticket Scanning
  • Barcoding/RFID
  • Benchmarking
  • Billing & Invoicing
  • Billing & Provisioning
  • CMDB
  • CRM
  • Calendar Management
  • Call Center Management
  • Capacity Management
  • Catalog Management
  • Change Management
  • Chat/Messaging
  • Chatbot
  • Check-in/Check-out
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Communications Management
  • Complaint Management
  • Complaint Monitoring
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Content Library
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Cost Tracking
  • Customer Data Management
  • Customer Database
  • Customer History
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Visualization
  • Defect Tracking
  • Depreciation Management
  • Dispatch Management
  • Disposal Management
  • Document Coding & Control
  • Document Management
  • Document Storage
  • Drag & Drop
  • Drag & Drop Editor
  • Electronic Signature
  • Email Alerts
  • Email Management
  • Email Templates
  • Employee Management
  • Equipment Management
  • Estimating
  • Event Logs
  • Feedback Management
  • File Storage
  • Fixed Asset Management
  • Forms Management
  • Full Text Search
  • GPS
  • Help Desk Management
  • Historical Reporting
  • ISO Standards Management
  • IT Asset Management
  • IT Asset Tracking
  • IT Incident Management
  • IT Reporting
  • IT Risk Management
  • Inbox Management
  • Incident Management
  • Incident Reporting
  • Interaction Tracking
  • Inventory Management
  • Inventory Tracking
  • Investigation Management
  • Invoice Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Live Chat
  • Localization Automation
  • Location Tracking
  • Macros/Templated Responses
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Alerts
  • Mobile Interface
  • Mobile Ticketing
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Multi-Location
  • Online Forums
  • Online Ticketing
  • Online Time Clock
  • Onsite Ticketing
  • Payment Collection in the Field
  • Performance Metrics
  • Pre-built Templates
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Projections
  • Purchase Order Management
  • QR Codes
  • Quality Control
  • Queue Management
  • Quotes/Estimates
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Recurring Issues
  • Release & Deployment
  • Release Management
  • Reminders
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Reservations Management
  • Resource Allocation & Planning
  • Rich Text Editor
  • Risk Assessment
  • Risk Management
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SSL Security
  • Safety Incident Management
  • Sales Reports
  • Scheduled/Automated Reports
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Server Monitoring
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Service Request Management
  • Single Sign On
  • Social Media Integration
  • Software License Management
  • Status Tracking
  • Supplier Management
  • Supplier Quality Control
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Templates
  • Text Editing
  • Third-Party Integrations
  • Ticket Management
  • Training Management
  • User Management
  • Virtual Assistant
  • WYSIWYG Editor
  • Web Notifications
  • Website Integration
  • Widgets
  • Wiki
  • Work Order Management
  • Workflow Management

Total features 178

  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Analytics
  • Approval Process Control
  • Asset Assignment
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Autoresponders
  • Availability Management
  • Barcode/Ticket Scanning
  • Barcoding/RFID
  • Benchmarking
  • Billing & Invoicing
  • Billing & Provisioning
  • CMDB
  • CRM
  • Calendar Management
  • Call Center Management
  • Capacity Management
  • Catalog Management
  • Change Management
  • Chat/Messaging
  • Chatbot
  • Check-in/Check-out
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Communications Management
  • Complaint Management
  • Complaint Monitoring
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Content Library
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Cost Tracking
  • Customer Data Management
  • Customer Database
  • Customer History
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Visualization
  • Defect Tracking
  • Depreciation Management
  • Dispatch Management
  • Disposal Management
  • Document Coding & Control
  • Document Management
  • Document Storage
  • Drag & Drop
  • Drag & Drop Editor
  • Electronic Signature
  • Email Alerts
  • Email Management
  • Email Templates
  • Employee Management
  • Equipment Management
  • Estimating
  • Event Logs
  • Feedback Management
  • File Storage
  • Fixed Asset Management
  • Forms Management
  • Full Text Search
  • GPS
  • Help Desk Management
  • Historical Reporting
  • ISO Standards Management
  • IT Asset Management
  • IT Asset Tracking
  • IT Incident Management
  • IT Reporting
  • IT Risk Management
  • Inbox Management
  • Incident Management
  • Incident Reporting
  • Interaction Tracking
  • Inventory Management
  • Inventory Tracking
  • Investigation Management
  • Invoice Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Live Chat
  • Localization Automation
  • Location Tracking
  • Macros/Templated Responses
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Alerts
  • Mobile Interface
  • Mobile Ticketing
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Multi-Location
  • Online Forums
  • Online Ticketing
  • Online Time Clock
  • Onsite Ticketing
  • Payment Collection in the Field
  • Performance Metrics
  • Pre-built Templates
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Projections
  • Purchase Order Management
  • QR Codes
  • Quality Control
  • Queue Management
  • Quotes/Estimates
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Recurring Issues
  • Release & Deployment
  • Release Management
  • Reminders
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Reservations Management
  • Resource Allocation & Planning
  • Rich Text Editor
  • Risk Assessment
  • Risk Management
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SSL Security
  • Safety Incident Management
  • Sales Reports
  • Scheduled/Automated Reports
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Server Monitoring
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Service Request Management
  • Single Sign On
  • Social Media Integration
  • Software License Management
  • Status Tracking
  • Supplier Management
  • Supplier Quality Control
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Templates
  • Text Editing
  • Third-Party Integrations
  • Ticket Management
  • Training Management
  • User Management
  • Virtual Assistant
  • WYSIWYG Editor
  • Web Notifications
  • Website Integration
  • Widgets
  • Wiki
  • Work Order Management
  • Workflow Management
  • Artologik HelpDesk
  • AutoCAD
  • AzureDesk
  • CTI
  • ChatGPT
  • DATEV Audit
  • DATEV Report
  • DeepL Pro
  • EDI2XML
  • Facebook Data Extractor
  • ForgeRock
  • GPT-4
  • GPTForm.ai
  • GraphQL Editor
  • ITIL Service Desk Software
  • ITSM 365
  • Instagram
  • LDAP Manager
  • MEDIA-CTI
  • MQTTRoute
  • ManageEngine ADManager Plus
  • ManageEngine ADSelfService Plus
  • ManageEngine Applications Manager
  • ManageEngine Endpoint Central
  • ManageEngine OpManager
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Outlook
  • NetSupport ServiceDesk
  • ODBC Driver for Oracle
  • ODBC Driver for Salesforce
  • OpenideL
  • Playground
  • PowerSell
  • SEO GPT
  • SNMP .Net Component
  • ServiceDesk
  • ServiceNow
  • Single Sign-On
  • Smart at tools for kintone CSV input/output
  • SoapUI
  • SocialEpoch
  • TOPdesk
  • Telegram
  • WebSeries
  • WhatsApp
  • Zoho Analytics
  • Zoiper
  • iET ITSM
  • iTSM
  • pdfMachine
  • Artologik HelpDesk
  • AutoCAD
  • AzureDesk
  • CTI
  • ChatGPT
  • DATEV Audit
  • DATEV Report
  • DeepL Pro
  • EDI2XML
  • Facebook Data Extractor
  • ForgeRock
  • GPT-4
  • GPTForm.ai
  • GraphQL Editor
  • ITIL Service Desk Software
  • ITSM 365
  • Instagram
  • LDAP Manager
  • MEDIA-CTI
  • MQTTRoute
  • ManageEngine ADManager Plus
  • ManageEngine ADSelfService Plus
  • ManageEngine Applications Manager
  • ManageEngine Endpoint Central
  • ManageEngine OpManager
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Outlook
  • NetSupport ServiceDesk
  • ODBC Driver for Oracle
  • ODBC Driver for Salesforce
  • OpenideL
  • Playground
  • PowerSell
  • SEO GPT
  • SNMP .Net Component
  • ServiceDesk
  • ServiceNow
  • Single Sign-On
  • Smart at tools for kintone CSV input/output
  • SoapUI
  • SocialEpoch
  • TOPdesk
  • Telegram
  • WebSeries
  • WhatsApp
  • Zoho Analytics
  • Zoiper
  • iET ITSM
  • iTSM
  • pdfMachine