---
description: Compare ManageEngine ServiceDesk Plus vs Freshservice for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare ManageEngine ServiceDesk Plus vs Freshservice | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Asset Tracking Software](/directory/1021/asset-tracking/software) > [ManageEngine ServiceDesk Plus \<span\>vs\</span\> Freshservice](https://www.getapp.za.com/compare/20521/91351/manageengine-service-desk-plus/vs/freshservice)

# Compare ManageEngine ServiceDesk Plus vs Freshservice

Canonical: https://www.getapp.za.com/compare/20521/91351/manageengine-service-desk-plus/vs/freshservice

> Detailed comparison between ManageEngine ServiceDesk Plus and Freshservice. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | ManageEngine ServiceDesk Plus | Freshservice |
| **Overall rating** | 4.4/5 | 4.5/5 |
| **Total Reviews** | 227 | 685 |
| **Starting Price** | US$16,00 | US$19,00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### ManageEngine ServiceDesk Plus

- API
- Activity Tracking
- Analytics
- Asset Tracking
- Configurable Workflow
- Contract/License Management
- Customizable Reports
- Dashboard
- Email Management
- Event Logs
- Help Desk Management
- Issue Scheduling
- Live Chat
- Mobile Alerts
- Monitoring
- Project Management
- Real-Time Chat
- Status Tracking
- Support Ticket Management
- Surveys & Feedback

### Freshservice

- API
- Activity Tracking
- Analytics
- Asset Tracking
- Configurable Workflow
- Contract/License Management
- Customizable Reports
- Dashboard
- Email Management
- Event Logs
- Help Desk Management
- Issue Scheduling
- Live Chat
- Mobile Alerts
- Monitoring
- Project Management
- Real-Time Chat
- Status Tracking
- Support Ticket Management
- Surveys & Feedback

## Links

- [View ManageEngine ServiceDesk Plus Profile](https://www.getapp.za.com/software/20521/manageengine-service-desk-plus)
- [View Freshservice Profile](https://www.getapp.za.com/software/91351/freshservice)
- [View Original Comparison](https://www.getapp.za.com/compare/20521/91351/manageengine-service-desk-plus/vs/freshservice)

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