ManageEngine ServiceDesk Plus is a help desk software and asset management tool for small, mid-size & large enterprises to manage and troubleshoot IT requests
ManageEngine ServiceDesk Plus is a help desk software and asset management tool for small, mid-size & large enterprises to manage and troubleshoot IT...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
A fully-featured monitoring platform for on-prem, cloud, & containerized deployments. With server and application performance, Panopta provides more than just basic monitoring. With the ability to perform checks from public and private spaces, you never need to trade security for robust monitoring.
A fully-featured monitoring platform for on-prem, cloud, & containerized deployments. With server and application performance, Panopta provides more...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$495,00/year

  • Free
  • Subscription

Starting from

US$6,00/month

  • Free
  • Subscription

Overall rating

4,3 /5
(152)
Ease of Use
4,2/5
Features & Functionality
4,3/5
Customer Service
4,2/5
Value for Money
4,2/5

Overall rating

4,5 /5
(58)
Ease of Use
4,3/5
Features & Functionality
4,4/5
Customer Service
4,6/5
Value for Money
4,4/5

Total features 99

  • API
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Archiving & Retention
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Audit Trail
  • Automated Routing
  • Automatic Lead Distribution
  • Availability Management
  • Availability Testing
  • Bandwidth Monitoring
  • Barcoding/RFID
  • Baseline Manager
  • CMDB
  • Call Center Management
  • Categorisation/Grouping
  • Change Management
  • Change Order Management
  • Charting
  • Check-in/Check-out
  • Collaboration Tools
  • Commenting / Notes
  • Compliance Tracking
  • Configuration Management
  • Contact Management
  • Contract/License Management
  • Cost Tracking
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Dashboard
  • Data Extraction
  • Data Security
  • Depreciation Management
  • Dispatch Management
  • Disposal Management
  • Document Management
  • Document Storage
  • Email Management
  • Email Templates
  • Employee Self Service
  • Event Logs
  • FTP Monitoring
  • File Sharing
  • Full Text Search
  • Gantt/Timeline View
  • Help Desk Management
  • IP Address Monitoring
  • IT Asset Management
  • IT Incident Management
  • Incident Management
  • Interaction Tracking
  • Internet Usage Monitoring
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Knowledge Base Management
  • Knowledge Management
  • Lead Distribution
  • Log Access
  • Mail Server Monitoring
  • Maintenance Scheduling
  • Milestone Tracking
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Network Analysis
  • Network Monitoring
  • Network Resource Management
  • Percent-Complete Tracking
  • Performance Metrics
  • Performance Monitoring
  • Point of Sale (POS)
  • Portfolio Management
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Project Planning/Scheduling
  • Project Workflow
  • Projections
  • Purchase Order Management
  • Real Time Monitoring
  • Real Time Reporting
  • Real-Time Chat
  • Recurring Issues
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Resource Management
  • Risk Management
  • SMS Messaging
  • Scheduled / Automated Reports
  • Self Service Portal
  • Server Monitoring
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Supplier Management
  • Surveys & Feedback
  • Task Management
  • Third Party Integrations
  • Ticket Management
  • Time & Expense Tracking
  • Timer
  • Timesheet Management
  • Transaction Monitoring
  • Uptime Reporting
  • Web Traffic Reporting
  • Workflow Management

Total features 28

  • API
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Archiving & Retention
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Audit Trail
  • Automated Routing
  • Automatic Lead Distribution
  • Availability Management
  • Availability Testing
  • Bandwidth Monitoring
  • Barcoding/RFID
  • Baseline Manager
  • CMDB
  • Call Center Management
  • Categorisation/Grouping
  • Change Management
  • Change Order Management
  • Charting
  • Check-in/Check-out
  • Collaboration Tools
  • Commenting / Notes
  • Compliance Tracking
  • Configuration Management
  • Contact Management
  • Contract/License Management
  • Cost Tracking
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Dashboard
  • Data Extraction
  • Data Security
  • Depreciation Management
  • Dispatch Management
  • Disposal Management
  • Document Management
  • Document Storage
  • Email Management
  • Email Templates
  • Employee Self Service
  • Event Logs
  • FTP Monitoring
  • File Sharing
  • Full Text Search
  • Gantt/Timeline View
  • Help Desk Management
  • IP Address Monitoring
  • IT Asset Management
  • IT Incident Management
  • Incident Management
  • Interaction Tracking
  • Internet Usage Monitoring
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Knowledge Base Management
  • Knowledge Management
  • Lead Distribution
  • Log Access
  • Mail Server Monitoring
  • Maintenance Scheduling
  • Milestone Tracking
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Network Analysis
  • Network Monitoring
  • Network Resource Management
  • Percent-Complete Tracking
  • Performance Metrics
  • Performance Monitoring
  • Point of Sale (POS)
  • Portfolio Management
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Project Planning/Scheduling
  • Project Workflow
  • Projections
  • Purchase Order Management
  • Real Time Monitoring
  • Real Time Reporting
  • Real-Time Chat
  • Recurring Issues
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Resource Management
  • Risk Management
  • SMS Messaging
  • Scheduled / Automated Reports
  • Self Service Portal
  • Server Monitoring
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Supplier Management
  • Surveys & Feedback
  • Task Management
  • Third Party Integrations
  • Ticket Management
  • Time & Expense Tracking
  • Timer
  • Timesheet Management
  • Transaction Monitoring
  • Uptime Reporting
  • Web Traffic Reporting
  • Workflow Management
  • BigPanda
  • Jira
  • ManageEngine ADManager Plus
  • ManageEngine ADSelfService Plus
  • ManageEngine Applications Manager
  • ManageEngine Desktop Central
  • ManageEngine OpManager
  • Microsoft 365
  • Microsoft Outlook
  • OpsGenie
  • BigPanda
  • Jira
  • ManageEngine ADManager Plus
  • ManageEngine ADSelfService Plus
  • ManageEngine Applications Manager
  • ManageEngine Desktop Central
  • ManageEngine OpManager
  • Microsoft 365
  • Microsoft Outlook
  • OpsGenie