Vocalcom Hermes360 vs yoummday
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Overview
Vocalcom Hermes360 is a omnichannel contact center solution that gives agents the smart features they need to provide relevant responses to customers on all channels.
Vocalcom Hermes360 is a omnichannel contact center solution that gives agents the smart features they need to provide relevant responses to customers...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Proprietary work@home operating system is a technology platform that combines workforce recruitment, training, scheduling, and management with a CX marketplace. Companies get access to a comprehensive outsourcing software solution and access to a global workforce of over 8,500 freelancers.
Proprietary work@home operating system is a technology platform that combines workforce recruitment, training, scheduling, and management with a CX...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Starting from
US$0.11/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.8/ 5Features
4.8/ 5Customer Service
4.9/ 5Value for Money
4.8/ 5Ease of Use
4.3/ 5Features
4/ 5Customer Service
5/ 5Value for Money
5/ 5Features
Total features 77
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Auto-Dialer
- Automated Routing
- Automated Scheduling
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Center Management
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Computer Telephony Integration
- Contact Database
- Contact Management
- Customer History
- Customizable Branding
- Customizable Reports
- Customizable Templates
- Dashboard
- Email Management
- Email Templates
- Historical Reporting
- IVR
- Inbound Call Center
- Interaction Tracking
- Invoice Management
- Live Chat
- Manual Dialer
- Monitoring
- Multi-Channel Communication
- Multiple User Accounts
- Outbound Call Center
- Payment Collection
- Performance Management
- Predictive Dialer
- Progressive Dialer
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Self Service Portal
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Template Management
- Text Analysis
- Text to Speech
- Third-Party Integrations
- User Management
- Voice Mail
- Workflow Management
Total features 38
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Auto-Dialer
- Automated Routing
- Automated Scheduling
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Center Management
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Computer Telephony Integration
- Contact Database
- Contact Management
- Customer History
- Customizable Branding
- Customizable Reports
- Customizable Templates
- Dashboard
- Email Management
- Email Templates
- Historical Reporting
- IVR
- Inbound Call Center
- Interaction Tracking
- Invoice Management
- Live Chat
- Manual Dialer
- Monitoring
- Multi-Channel Communication
- Multiple User Accounts
- Outbound Call Center
- Payment Collection
- Performance Management
- Predictive Dialer
- Progressive Dialer
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Self Service Portal
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Template Management
- Text Analysis
- Text to Speech
- Third-Party Integrations
- User Management
- Voice Mail
- Workflow Management
Integrations
Not provided by vendor
- QuickBooks Desktop
- QuickBooks Online
