Easily analyze feedback from various sources such as reviews, chats, emails, surveys, and more to gain a better understanding of your customers and employees.
Easily analyze feedback from various sources such as reviews, chats, emails, surveys, and more to gain a better understanding of your customers and...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • Chat
All-in-one SaaS platform that provides multiple solutions across the customer lifecycle, including Customer/Employee Experience Management, Customer Success Management, Online Reputation Management, Social Listening and Tracking, Workflow Management, and Analytics and Operational Intelligence.
All-in-one SaaS platform that provides multiple solutions across the customer lifecycle, including Customer/Employee Experience Management, Customer...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • Chat

Starting from

US$90.00/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

US$150.00/month

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.8 /5
(12)

Ease of Use

4.8/ 5

Features

4.6/ 5

Customer Service

4.6/ 5

Value for Money

4.8/ 5

Overall rating

4.7 /5
(20)

Ease of Use

4.8/ 5

Features

4.8/ 5

Customer Service

4.8/ 5

Value for Money

4.7/ 5

Total features 39

  • 360 Degree Feedback
  • A/B Testing
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Appraisal History
  • Approval Process Control
  • Assessment Management
  • Audience Engagement
  • Audit Trail
  • Authentication
  • Benchmarking
  • Brand Tracking
  • Business Process Automation
  • CAN-SPAM Compliance
  • Campaign Analytics
  • Campaign Scheduling
  • Case Management
  • Categorisation/Grouping
  • Charting
  • Churn Management
  • Click Tracking
  • Commenting/Notes
  • Communication Management
  • Competitor Monitoring
  • Compliance Tracking
  • Configurable Workflow
  • Contact Management
  • Content Discovery
  • Continuous Feedback
  • Customer Complaint Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Journey Mapping
  • Customer Management
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Surveys
  • Customizable Branding
  • Customizable CTAs
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Capture and Transfer
  • Data Connectors
  • Data Discovery
  • Data Extraction
  • Data Import/Export
  • Data Mapping
  • Data Migration
  • Data Storage Management
  • Data Visualization
  • Database Support
  • Document Management
  • Drag & Drop
  • Drip Campaigns
  • Dynamic Content
  • Email Campaign Management
  • Email Management
  • Email Reminders
  • Email Templates
  • Email Tracking
  • Employee Database
  • Employee Directory
  • Employee Onboarding
  • Employee Profiles
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • For Sales Teams/Organizations
  • For eCommerce
  • Forecasting
  • Forms Management
  • Full Text Search
  • GDPR Compliance
  • Gamification
  • Graphical Workflow Editor
  • HTML Editor
  • Hashtag Tracking
  • Health Score
  • ID Scanning
  • Image Library
  • Individual Development Plans
  • Issue Management
  • Keyword Filtering
  • Landing Pages/Web Forms
  • Lead Capture
  • List Management
  • Machine Learning
  • Metadata Management
  • Mobile Access
  • Mobile Optimization
  • Monitoring
  • Multi-Account Management
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Language
  • Multi-Location
  • Multiple Data Sources
  • NPS Survey Structure
  • Natural Language Processing
  • Natural Language Search
  • Negative Feedback Management
  • No-Code
  • Onboarding
  • Performance Management
  • Performance Metrics
  • Performance Review Management
  • Personalization
  • Pre-Registration
  • Predictive Analytics
  • Preview Functionality
  • Prioritization
  • Progress Tracking
  • Project Workflow
  • Pulse Surveys
  • Question Library
  • Rater Selection
  • Ratings/Reviews
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Reporting
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Review Monitoring
  • Review Request
  • Review Sharing
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Sales Trend Analysis
  • Search/Filter
  • Secure Data Storage
  • Self Assessment
  • Self Check-In/Check-Out
  • Self Service Portal
  • Self-service Analytics
  • Sentiment Analysis
  • Skills Assessment
  • Social Media Integration
  • Social Media Monitoring
  • Subscriber Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Template Management
  • Text Analysis
  • Third-Party Integration
  • Third-Party Integrations
  • Topic Classification
  • Topic Clustering
  • Training Management
  • Trend Analysis
  • User Management
  • User Profiles
  • Visitor Tracking
  • Visual Analytics
  • Visual Discovery
  • WYSIWYG Editor
  • Widgets
  • Wireless Internet Access Control
  • Workflow Configuration
  • Workflow Management

Total features 178

  • 360 Degree Feedback
  • A/B Testing
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Appraisal History
  • Approval Process Control
  • Assessment Management
  • Audience Engagement
  • Audit Trail
  • Authentication
  • Benchmarking
  • Brand Tracking
  • Business Process Automation
  • CAN-SPAM Compliance
  • Campaign Analytics
  • Campaign Scheduling
  • Case Management
  • Categorisation/Grouping
  • Charting
  • Churn Management
  • Click Tracking
  • Commenting/Notes
  • Communication Management
  • Competitor Monitoring
  • Compliance Tracking
  • Configurable Workflow
  • Contact Management
  • Content Discovery
  • Continuous Feedback
  • Customer Complaint Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Journey Mapping
  • Customer Management
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Surveys
  • Customizable Branding
  • Customizable CTAs
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Capture and Transfer
  • Data Connectors
  • Data Discovery
  • Data Extraction
  • Data Import/Export
  • Data Mapping
  • Data Migration
  • Data Storage Management
  • Data Visualization
  • Database Support
  • Document Management
  • Drag & Drop
  • Drip Campaigns
  • Dynamic Content
  • Email Campaign Management
  • Email Management
  • Email Reminders
  • Email Templates
  • Email Tracking
  • Employee Database
  • Employee Directory
  • Employee Onboarding
  • Employee Profiles
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • For Sales Teams/Organizations
  • For eCommerce
  • Forecasting
  • Forms Management
  • Full Text Search
  • GDPR Compliance
  • Gamification
  • Graphical Workflow Editor
  • HTML Editor
  • Hashtag Tracking
  • Health Score
  • ID Scanning
  • Image Library
  • Individual Development Plans
  • Issue Management
  • Keyword Filtering
  • Landing Pages/Web Forms
  • Lead Capture
  • List Management
  • Machine Learning
  • Metadata Management
  • Mobile Access
  • Mobile Optimization
  • Monitoring
  • Multi-Account Management
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Language
  • Multi-Location
  • Multiple Data Sources
  • NPS Survey Structure
  • Natural Language Processing
  • Natural Language Search
  • Negative Feedback Management
  • No-Code
  • Onboarding
  • Performance Management
  • Performance Metrics
  • Performance Review Management
  • Personalization
  • Pre-Registration
  • Predictive Analytics
  • Preview Functionality
  • Prioritization
  • Progress Tracking
  • Project Workflow
  • Pulse Surveys
  • Question Library
  • Rater Selection
  • Ratings/Reviews
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Reporting
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Review Monitoring
  • Review Request
  • Review Sharing
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Sales Trend Analysis
  • Search/Filter
  • Secure Data Storage
  • Self Assessment
  • Self Check-In/Check-Out
  • Self Service Portal
  • Self-service Analytics
  • Sentiment Analysis
  • Skills Assessment
  • Social Media Integration
  • Social Media Monitoring
  • Subscriber Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Template Management
  • Text Analysis
  • Third-Party Integration
  • Third-Party Integrations
  • Topic Classification
  • Topic Clustering
  • Training Management
  • Trend Analysis
  • User Management
  • User Profiles
  • Visitor Tracking
  • Visual Analytics
  • Visual Discovery
  • WYSIWYG Editor
  • Widgets
  • Wireless Internet Access Control
  • Workflow Configuration
  • Workflow Management
  • Google Sheets
  • Intercom
  • SurveyMonkey
  • Typeform
  • Zapier
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