Deep Talk vs TCS Customer Intelligence & Insights
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Overview
Easily analyze feedback from various sources such as reviews, chats, emails, surveys, and more to gain a better understanding of your customers and employees.
Easily analyze feedback from various sources such as reviews, chats, emails, surveys, and more to gain a better understanding of your customers and...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat
TCS Customer Intelligence & Insights is an AI-driven customer analytics solution that helps organizations deliver personalized, relevant, and connected customer experiences. By leveraging data from multiple sources, the solution provides a 360-degree view of the customer, enabling businesses to gain actionable insights and make informed decisions.
TCS Customer Intelligence & Insights is an AI-driven customer analytics solution that helps organizations deliver personalized, relevant, and...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat
Images
No images available
Pricing
Starting from
US$90.00/month
- Free Version
- Free Trial
- Subscription
Starting from
US$1.00/year
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.8/ 5Features
4.6/ 5Customer Service
4.6/ 5Value for Money
4.8/ 5Ease of Use
5/ 5Features
5/ 5Customer Service
5/ 5Value for Money
5/ 5Features
Total features 39
- A/B Testing
- AI/Machine Learning
- API
- Abandoned Cart Saver
- Access Controls/Permissions
- Account Based Marketing
- Activity Dashboard
- Activity Tracking
- Ad hoc Analysis
- Ad hoc Query
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Audience Targeting
- Auditing
- Augmented Analytics
- Automatic Backup
- Behavior Tracking
- Behavioral Analytics
- Behavioral Targeting
- Big Data Analytics
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Campaign Segmentation
- Categorisation/Grouping
- Charting
- Churn Management
- Communication Management
- Compliance Management
- Configurable Workflow
- Contact Database
- Contact Management
- Content Analytics
- Content Management
- Contextual Targeting
- Customer Activity Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Profiles
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Aggregation
- Data Capture and Transfer
- Data Classification
- Data Connectors
- Data Discovery
- Data Extraction
- Data Import/Export
- Data Integration
- Data Linking
- Data Management
- Data Mapping
- Data Migration
- Data Preparation
- Data Security
- Data Source Connectors
- Data Storage Management
- Data Visualization
- Database Support
- Deep Learning
- Discount Management
- Drag & Drop
- Endpoint Management
- Engagement Tracking
- Event Triggered Actions
- Experience Management
- Feedback Management
- For Sales Teams/Organizations
- For eCommerce
- Forecasting
- Full Text Search
- GDPR Compliance
- Gamification
- Gift Card Management
- Indexing
- Intelligent Search
- Intent Recognition
- Knowledge Management
- Loyalty Program
- ML Algorithm Library
- Machine Learning
- Membership Management
- Metadata Management
- Model Training
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Marketing
- Multi-Language
- Multiple Data Sources
- NPS Survey Structure
- Natural Language Processing
- Natural Language Search
- No-Code
- Performance Metrics
- Personalization
- Predictive Analytics
- Predictive Modeling
- Process/Workflow Automation
- Promotions Management
- Query Builder
- Real-Time Analytics
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Recommendations
- Reporting & Statistics
- Reporting/Analytics
- Rewards Management
- Role-Based Permissions
- Sales Trend Analysis
- Search/Filter
- Secure Data Storage
- Self-service Analytics
- Semantic Search
- Sentiment Analysis
- Social Media Integration
- Social Promotion
- Surveys & Feedback
- Tagging
- Template Management
- Text Analysis
- Third-Party Integrations
- Topic Classification
- Topic Clustering
- Transaction History
- Trend Analysis
- Usage Tracking/Analytics
- User Management
- Visual Analytics
- Visual Discovery
- WYSIWYG Editor
- Website Personalization
- Widgets
- Workflow Management
Total features 134
- A/B Testing
- AI/Machine Learning
- API
- Abandoned Cart Saver
- Access Controls/Permissions
- Account Based Marketing
- Activity Dashboard
- Activity Tracking
- Ad hoc Analysis
- Ad hoc Query
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Audience Targeting
- Auditing
- Augmented Analytics
- Automatic Backup
- Behavior Tracking
- Behavioral Analytics
- Behavioral Targeting
- Big Data Analytics
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Campaign Segmentation
- Categorisation/Grouping
- Charting
- Churn Management
- Communication Management
- Compliance Management
- Configurable Workflow
- Contact Database
- Contact Management
- Content Analytics
- Content Management
- Contextual Targeting
- Customer Activity Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Profiles
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Aggregation
- Data Capture and Transfer
- Data Classification
- Data Connectors
- Data Discovery
- Data Extraction
- Data Import/Export
- Data Integration
- Data Linking
- Data Management
- Data Mapping
- Data Migration
- Data Preparation
- Data Security
- Data Source Connectors
- Data Storage Management
- Data Visualization
- Database Support
- Deep Learning
- Discount Management
- Drag & Drop
- Endpoint Management
- Engagement Tracking
- Event Triggered Actions
- Experience Management
- Feedback Management
- For Sales Teams/Organizations
- For eCommerce
- Forecasting
- Full Text Search
- GDPR Compliance
- Gamification
- Gift Card Management
- Indexing
- Intelligent Search
- Intent Recognition
- Knowledge Management
- Loyalty Program
- ML Algorithm Library
- Machine Learning
- Membership Management
- Metadata Management
- Model Training
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Marketing
- Multi-Language
- Multiple Data Sources
- NPS Survey Structure
- Natural Language Processing
- Natural Language Search
- No-Code
- Performance Metrics
- Personalization
- Predictive Analytics
- Predictive Modeling
- Process/Workflow Automation
- Promotions Management
- Query Builder
- Real-Time Analytics
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Recommendations
- Reporting & Statistics
- Reporting/Analytics
- Rewards Management
- Role-Based Permissions
- Sales Trend Analysis
- Search/Filter
- Secure Data Storage
- Self-service Analytics
- Semantic Search
- Sentiment Analysis
- Social Media Integration
- Social Promotion
- Surveys & Feedback
- Tagging
- Template Management
- Text Analysis
- Third-Party Integrations
- Topic Classification
- Topic Clustering
- Transaction History
- Trend Analysis
- Usage Tracking/Analytics
- User Management
- Visual Analytics
- Visual Discovery
- WYSIWYG Editor
- Website Personalization
- Widgets
- Workflow Management
Integrations
- Google Sheets
- Intercom
- SurveyMonkey
- Typeform
- Zapier
Not provided by vendor
