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Azure DevOps Services vs ServiceNow Customer Service Management

Azure DevOps Services is designed to help small to large businesses streamline prioritization, release management, and portfolio management operations. It enables software developers to automate the process of software development using testing, package management, repositories, and more.
Azure DevOps Services is designed to help small to large businesses streamline prioritization, release management, and portfolio management operations...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • 24/7 (Live rep)
  • Chat
ServiceNow Customer Service Management (CSM) is a comprehensive product designed simplify and improve the customer service experience. With CSM, companies can streamline their processes, automate their workflows, and provide self-service options for customers to engage on their channel of choice.
ServiceNow Customer Service Management (CSM) is a comprehensive product designed simplify and improve the customer service experience. With CSM,...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • 24/7 (Live rep)
  • Chat

Starting from

US$6.00/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.4 /5
(143)

Ease of Use

4.1/ 5

Features

4.5/ 5

Customer Service

4.2/ 5

Value for Money

4.4/ 5

Overall rating

4.3 /5
(152)

Ease of Use

4.1/ 5

Features

4.3/ 5

Customer Service

4.2/ 5

Value for Money

4.1/ 5

Total features 9

  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Agent Interface
  • Alerts/Escalation
  • Alerts/Notifications
  • Application Management
  • Approval Workflow
  • Assignment Management
  • Automated Routing
  • Business Process Automation
  • CRM
  • Call Center Management
  • Call List Management
  • Call Monitoring
  • Call Reporting
  • Call Routing
  • Call Tracking
  • Call Transfer
  • Caller ID
  • Campaign Management
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Management
  • Continuous Deployment
  • Continuous Integration
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customizable Fields
  • Dashboard
  • Data Connectors
  • Data Import/Export
  • Data Management
  • Drag & Drop
  • Email Management
  • Engagement Tracking
  • Event Triggered Actions
  • Full Text Search
  • Help Desk Management
  • Incident Management
  • Interaction Tracking
  • Interactive Content
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Knowledge Base Management
  • Live Chat
  • ML Algorithm Library
  • Machine Learning
  • Mobile App
  • Model Training
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Natural Language Processing
  • No-Code
  • On-Demand Communications
  • Order Fulfillment
  • Order Tracking
  • Performance Management
  • Performance Metrics
  • Personalization
  • Portfolio Management
  • Predictive Analytics
  • Prioritization
  • Process/Workflow Automation
  • Project Workflow
  • Quality Management
  • Queue Management
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Release Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Rules-Based Workflow
  • SMS Messaging
  • Sales Trend Analysis
  • Search/Filter
  • Self Service Data Preparation
  • Self Service Portal
  • Self-service Analytics
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Special Order Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Third-Party Integrations
  • Ticket Management
  • Trend Analysis
  • Troubleshooting Reports
  • User Management
  • Virtual Assistant
  • Visual Analytics
  • Workflow Configuration
  • Workflow Management
  • Workforce Management

Total features 106

  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Agent Interface
  • Alerts/Escalation
  • Alerts/Notifications
  • Application Management
  • Approval Workflow
  • Assignment Management
  • Automated Routing
  • Business Process Automation
  • CRM
  • Call Center Management
  • Call List Management
  • Call Monitoring
  • Call Reporting
  • Call Routing
  • Call Tracking
  • Call Transfer
  • Caller ID
  • Campaign Management
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Management
  • Continuous Deployment
  • Continuous Integration
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customizable Fields
  • Dashboard
  • Data Connectors
  • Data Import/Export
  • Data Management
  • Drag & Drop
  • Email Management
  • Engagement Tracking
  • Event Triggered Actions
  • Full Text Search
  • Help Desk Management
  • Incident Management
  • Interaction Tracking
  • Interactive Content
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Knowledge Base Management
  • Live Chat
  • ML Algorithm Library
  • Machine Learning
  • Mobile App
  • Model Training
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Natural Language Processing
  • No-Code
  • On-Demand Communications
  • Order Fulfillment
  • Order Tracking
  • Performance Management
  • Performance Metrics
  • Personalization
  • Portfolio Management
  • Predictive Analytics
  • Prioritization
  • Process/Workflow Automation
  • Project Workflow
  • Quality Management
  • Queue Management
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Release Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Rules-Based Workflow
  • SMS Messaging
  • Sales Trend Analysis
  • Search/Filter
  • Self Service Data Preparation
  • Self Service Portal
  • Self-service Analytics
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Special Order Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Third-Party Integrations
  • Ticket Management
  • Trend Analysis
  • Troubleshooting Reports
  • User Management
  • Virtual Assistant
  • Visual Analytics
  • Workflow Configuration
  • Workflow Management
  • Workforce Management
  • 3CLogic
  • 7pace Timetracker
  • Bright Pattern
  • Docker
  • Five9
  • GitHub
  • Jira
  • Medallia Experience Cloud
  • Microsoft Teams
  • Sentry
  • SightCall
  • Slack
  • Sprinklr
  • Talkdesk
  • TenFold
  • Vonage Business Communications
  • Webex Suite
  • 3CLogic
  • 7pace Timetracker
  • Bright Pattern
  • Docker
  • Five9
  • GitHub
  • Jira
  • Medallia Experience Cloud
  • Microsoft Teams
  • Sentry
  • SightCall
  • Slack
  • Sprinklr
  • Talkdesk
  • TenFold
  • Vonage Business Communications
  • Webex Suite