RapportCMS vs GoVivace
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Overview
RapportCMS is a cloud-based solution that enables contact centers to manage multi-channel transactions, routing, scheduling, data transfers, payroll, and more.
RapportCMS is a cloud-based solution that enables contact centers to manage multi-channel transactions, routing, scheduling, data transfers, payroll,...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
GoVivace is a conversational AI and speech analytics solution. It provides intelligent omnichannel chatbots and voice bots for businesses of all sizes.
GoVivace is a conversational AI and speech analytics solution. It provides intelligent omnichannel chatbots and voice bots for businesses of all...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Starting from
US$0.02/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
5/ 5Features
5/ 5Customer Service
5/ 5Value for Money
5/ 5Features
Total features 86
- AI/Machine Learning
- API
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Audio Capture
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Automatic Formatting
- Automatic Transcription
- Blended Call Center
- CRM
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tagging
- Call Tracking
- Call Transcription
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Categorisation/Grouping
- Chat/Messaging
- Compliance Management
- Computer Telephony Integration
- Concatenated Speech
- Contact Database
- Contact Management
- Customer Experience Management
- Customer Service Analytics
- Customer Surveys
- Customizable Macros
- Customizable Reports
- Data Import/Export
- Email Management
- Employee Coaching Tools
- Event Triggered Actions
- Feedback Management
- Full Text Search
- IVR
- Inbound Call Center
- Interaction Tracking
- KPI Monitoring
- Knowledge Base Management
- Live Chat
- Manual Dialer
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Multiple Scoring Models
- Natural Language Processing
- On-Demand Recording
- Outbound Call Center
- Performance Management
- Performance Metrics
- Predictive Analytics
- Predictive Dialer
- Quality Assurance
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Reporting
- Real-Time Updates
- Reporting & Statistics
- Reporting/Analytics
- SMS Messaging
- Sales Trend Analysis
- Search/Filter
- Secure Data Storage
- Sentiment Analysis
- Speech-to-Text Analysis
- Status Tracking
- Surveys & Feedback
- Tagging
- Text Editing
- Third-Party Integrations
- Video Management
- Video Support
- Visual Analytics
- Voice Mail
- Voice Recognition
- Workforce Management
Total features 37
- AI/Machine Learning
- API
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Audio Capture
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Automatic Formatting
- Automatic Transcription
- Blended Call Center
- CRM
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tagging
- Call Tracking
- Call Transcription
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Categorisation/Grouping
- Chat/Messaging
- Compliance Management
- Computer Telephony Integration
- Concatenated Speech
- Contact Database
- Contact Management
- Customer Experience Management
- Customer Service Analytics
- Customer Surveys
- Customizable Macros
- Customizable Reports
- Data Import/Export
- Email Management
- Employee Coaching Tools
- Event Triggered Actions
- Feedback Management
- Full Text Search
- IVR
- Inbound Call Center
- Interaction Tracking
- KPI Monitoring
- Knowledge Base Management
- Live Chat
- Manual Dialer
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Multiple Scoring Models
- Natural Language Processing
- On-Demand Recording
- Outbound Call Center
- Performance Management
- Performance Metrics
- Predictive Analytics
- Predictive Dialer
- Quality Assurance
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Reporting
- Real-Time Updates
- Reporting & Statistics
- Reporting/Analytics
- SMS Messaging
- Sales Trend Analysis
- Search/Filter
- Secure Data Storage
- Sentiment Analysis
- Speech-to-Text Analysis
- Status Tracking
- Surveys & Feedback
- Tagging
- Text Editing
- Third-Party Integrations
- Video Management
- Video Support
- Visual Analytics
- Voice Mail
- Voice Recognition
- Workforce Management
Integrations
- Blackbaud CRM
- NetSuite
- Salesforce.org Nonprofit Cloud
- SugarCRM
Not provided by vendor
