OneHash Chat vs Zendesk Talk

OneChat is an all-in-one customer communication solution.

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Zendesk Talk offers advanced call transcriptions, redaction, and quality assurance capabilities to monitor and record calls.

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Starting from

US$49.00

  • Free Version
  • Free Trial
  • Subscription

Overall rating

5 /5
(4)

Ease of Use

4.8/ 5

Features

5/ 5

Customer Service

5/ 5

Value for Money

5/ 5

Overall rating

4.6 /5
(20)

Ease of Use

4.4/ 5

Features

4.5/ 5

Customer Service

4.4/ 5

Value for Money

4.2/ 5

Total features 57

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Application Management
  • Automated Routing
  • Automatic Call Distribution
  • Autoresponders
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tagging
  • Call Transfer
  • Caller ID
  • Canned Responses
  • Chat/Messaging
  • Chatbot
  • Communication Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Contact Management
  • Customer Communication
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Dashboard
  • Data Import/Export
  • Data Security
  • Document Storage
  • Email Management
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • Help Desk Management
  • IVR
  • Interaction Tracking
  • Knowledge Base Management
  • Live Chat
  • Macros/Templated Responses
  • Multi-Channel Communication
  • Proactive Chat
  • Queue Management
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-time Consumer-facing Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SMS Messaging
  • SSL Security
  • Search/Filter
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Third-Party Integrations
  • Ticket Management
  • Transcripts/Chat History
  • Voice Mail
  • Website Integration
  • Widgets
  • Workflow Management

Total features 28

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Application Management
  • Automated Routing
  • Automatic Call Distribution
  • Autoresponders
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tagging
  • Call Transfer
  • Caller ID
  • Canned Responses
  • Chat/Messaging
  • Chatbot
  • Communication Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Contact Management
  • Customer Communication
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Dashboard
  • Data Import/Export
  • Data Security
  • Document Storage
  • Email Management
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • Help Desk Management
  • IVR
  • Interaction Tracking
  • Knowledge Base Management
  • Live Chat
  • Macros/Templated Responses
  • Multi-Channel Communication
  • Proactive Chat
  • Queue Management
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-time Consumer-facing Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SMS Messaging
  • SSL Security
  • Search/Filter
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Third-Party Integrations
  • Ticket Management
  • Transcripts/Chat History
  • Voice Mail
  • Website Integration
  • Widgets
  • Workflow Management
  • 360dialog
  • Audiotype
  • ChatBot
  • ChatGPT
  • Cloud Whatsapp
  • Dialogflow
  • Dyte
  • Gmail
  • Messenger
  • Microsoft Outlook
  • Slack
  • Telegram
  • Twilio
  • Webflow
  • Webhook Relay
  • WordPress
  • Zepto
Not provided by vendor