OneHash Chat vs Zendesk Talk
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Overview
OneChat is an all-in-one customer communication solution.
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Zendesk Talk offers advanced call transcriptions, redaction, and quality assurance capabilities to monitor and record calls.
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Starting from
US$49.00
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.8/ 5Features
5/ 5Customer Service
5/ 5Value for Money
5/ 5Ease of Use
4.4/ 5Features
4.5/ 5Customer Service
4.4/ 5Value for Money
4.2/ 5Features
Total features 57
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tagging
- Call Transfer
- Caller ID
- Canned Responses
- Chat/Messaging
- Chatbot
- Communication Management
- Computer Telephony Integration
- Configurable Workflow
- Contact Management
- Customer Communication
- Customer Database
- Customer History
- Customizable Branding
- Customizable Fields
- Dashboard
- Data Import/Export
- Data Security
- Document Storage
- Email Management
- Event Triggered Actions
- Feedback Management
- File Sharing
- Help Desk Management
- IVR
- Interaction Tracking
- Knowledge Base Management
- Live Chat
- Macros/Templated Responses
- Multi-Channel Communication
- Proactive Chat
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- SMS Messaging
- SSL Security
- Search/Filter
- Self Service Portal
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Tagging
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Voice Mail
- Website Integration
- Widgets
- Workflow Management
Total features 28
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tagging
- Call Transfer
- Caller ID
- Canned Responses
- Chat/Messaging
- Chatbot
- Communication Management
- Computer Telephony Integration
- Configurable Workflow
- Contact Management
- Customer Communication
- Customer Database
- Customer History
- Customizable Branding
- Customizable Fields
- Dashboard
- Data Import/Export
- Data Security
- Document Storage
- Email Management
- Event Triggered Actions
- Feedback Management
- File Sharing
- Help Desk Management
- IVR
- Interaction Tracking
- Knowledge Base Management
- Live Chat
- Macros/Templated Responses
- Multi-Channel Communication
- Proactive Chat
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- SMS Messaging
- SSL Security
- Search/Filter
- Self Service Portal
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Tagging
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Voice Mail
- Website Integration
- Widgets
- Workflow Management
Integrations
- 360dialog
- Audiotype
- ChatBot
- ChatGPT
- Cloud Whatsapp
- Dialogflow
- Dyte
- Gmail
- Messenger
- Microsoft Outlook
- Slack
- Telegram
- Twilio
- Webflow
- Webhook Relay
- WordPress
- Zepto
Not provided by vendor