charles vs SimpleWorks
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Overview
charles assists companies in pioneering conversational commerce by integrating shop systems, chat apps, and bots in a single platform. Key features include lead distribution & qualification, analytics, human handover, one-to-one messaging, real-time conversations, multi-chat, automation, and more.
charles assists companies in pioneering conversational commerce by integrating shop systems, chat apps, and bots in a single platform. Key features...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
SimpleCRM is an AI-enabled CRM solution for midsize to large businesses in the Asia Pacific region. The solution supports a portfolio of products that cater to various business requirements such as accounting, CRM, marketing, and more.
SimpleCRM is an AI-enabled CRM solution for midsize to large businesses in the Asia Pacific region. The solution supports a portfolio of products...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
€349.00/month
- Free Version
- Free Trial
- Subscription
Starting from
US$30.00/year
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.3/ 5Features
4.2/ 5Customer Service
4.7/ 5Value for Money
4.3/ 5Ease of Use
4.1/ 5Features
4.4/ 5Customer Service
4.5/ 5Value for Money
4.3/ 5Features
Total features 134
- @mentions
- A/B Testing
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Appointment Scheduling
- Approval Process Control
- Archiving & Retention
- Assignment Management
- Audience Targeting
- Audit Management
- Audit Trail
- Automated Responses
- Automated Scheduling
- Autoresponders
- Batch Communications
- Behavior Analytics
- Business Process Automation
- Business Process Control
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Logging
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Campaign Scheduling
- Campaign Segmentation
- Canned Responses
- Case Management
- Channel Management
- Chat Transcript
- Chat/Messaging
- Chatbot
- Churn Management
- Click Tracking
- Client Management
- Code-free Development
- Collaboration Tools
- Commenting/Notes
- Commission Management
- Communication Management
- Compliance Management
- Configurable Workflow
- Contact Database
- Contact Management
- Content Creation
- Content Management
- Contextual Guidance
- Conversion Rate Optimization
- Conversion Tracking
- Corrective and Preventive Actions (CAPA)
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable CTAs
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Dashboard Creation
- Data Analysis Tools
- Data Connectors
- Data Import/Export
- Data Synchronization
- Data Visualization
- Document Management
- Document Storage
- Drag & Drop
- Drip Campaigns
- Dynamic Content
- Email Campaign Management
- Email Distribution
- Email Management
- Email Marketing
- Email Reminders
- Email Templates
- Email Tracking
- Engagement Tracking
- Event Marketing Software
- Event Triggered Actions
- Feedback Management
- File Management
- File Sharing
- For Financial Institutions
- For Insurance Industry
- For Sales Teams/Organizations
- For Sales/Marketing
- Forecasting
- Forms Automation
- Forms Management
- GDPR Compliance
- Goal Setting/Tracking
- Graphical Workflow Editor
- Group Messaging
- HTML Editor
- Human Handover
- Image Library
- Inbox Management
- Insurance Management
- Intent Recognition
- Interaction Tracking
- Interactive Content
- Internal Chat Integration
- Issue Management
- Issue Tracking
- Kanban Board
- Knowledge Base Management
- Knowledge Management
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Engagement
- Lead Generation
- Lead Management
- Lead Notifications
- Lead Nurturing
- Lead Qualification
- Lead Scoring
- Lead Segmentation
- Leaderboards
- List Management
- Live Chat
- Marketing Automation
- Marketing Reports
- Mass Texting
- Message Personalization
- Mobile Access
- Mobile App
- Mobile Coupons
- Mobile Optimization
- Mobile Survey
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Language
- Multiple Data Sources
- Multiple User Accounts
- NPS Survey Structure
- Natural Language Processing
- Natural Language Search
- Negative Feedback Management
- No-Code
- One-to-One Messaging
- Opportunity Management
- Performance Management
- Performance Metrics
- Personalization
- Pipeline Management
- Polls/Voting
- Pre-Configured Bot
- Predictive Analytics
- Preview Functionality
- Prioritization
- Proactive Chat
- Process Change Tracking
- Process Modeling & Designing
- Process/Workflow Automation
- Product Catalog
- Progress Tracking
- Prospecting Tools
- QR Codes
- Quality Assurance
- Question Branching
- Queue Management
- Quotes/Estimates
- ROI Tracking
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Real-time Conversations
- Referral Tracking
- Relationship Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Revenue Management
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SMS Messaging
- SSL Security
- Sales Activity Management
- Sales Analytics
- Sales Forecasting
- Sales Pipeline Management
- Sales Reports
- Sales Trend Analysis
- Scheduled Messaging
- Scheduled/Automated Reports
- Search/Filter
- Segmentation
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Shared Inboxes
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Speech Recognition
- Strategic Planning
- Subscriber Management
- Support Audio/Images/Video
- Support Ticket Management
- Support Ticket Tracking
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Task Scheduling
- Team Assignments
- Template Management
- Templates
- Territory Management
- Text Analysis
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- User Management
- Version Control
- Visual Analytics
- WYSIWYG Editor
- Web Forms
- Widgets
- Workflow Configuration
- Workflow Management
Total features 227
- @mentions
- A/B Testing
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Appointment Scheduling
- Approval Process Control
- Archiving & Retention
- Assignment Management
- Audience Targeting
- Audit Management
- Audit Trail
- Automated Responses
- Automated Scheduling
- Autoresponders
- Batch Communications
- Behavior Analytics
- Business Process Automation
- Business Process Control
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Logging
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Campaign Scheduling
- Campaign Segmentation
- Canned Responses
- Case Management
- Channel Management
- Chat Transcript
- Chat/Messaging
- Chatbot
- Churn Management
- Click Tracking
- Client Management
- Code-free Development
- Collaboration Tools
- Commenting/Notes
- Commission Management
- Communication Management
- Compliance Management
- Configurable Workflow
- Contact Database
- Contact Management
- Content Creation
- Content Management
- Contextual Guidance
- Conversion Rate Optimization
- Conversion Tracking
- Corrective and Preventive Actions (CAPA)
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable CTAs
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Dashboard Creation
- Data Analysis Tools
- Data Connectors
- Data Import/Export
- Data Synchronization
- Data Visualization
- Document Management
- Document Storage
- Drag & Drop
- Drip Campaigns
- Dynamic Content
- Email Campaign Management
- Email Distribution
- Email Management
- Email Marketing
- Email Reminders
- Email Templates
- Email Tracking
- Engagement Tracking
- Event Marketing Software
- Event Triggered Actions
- Feedback Management
- File Management
- File Sharing
- For Financial Institutions
- For Insurance Industry
- For Sales Teams/Organizations
- For Sales/Marketing
- Forecasting
- Forms Automation
- Forms Management
- GDPR Compliance
- Goal Setting/Tracking
- Graphical Workflow Editor
- Group Messaging
- HTML Editor
- Human Handover
- Image Library
- Inbox Management
- Insurance Management
- Intent Recognition
- Interaction Tracking
- Interactive Content
- Internal Chat Integration
- Issue Management
- Issue Tracking
- Kanban Board
- Knowledge Base Management
- Knowledge Management
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Engagement
- Lead Generation
- Lead Management
- Lead Notifications
- Lead Nurturing
- Lead Qualification
- Lead Scoring
- Lead Segmentation
- Leaderboards
- List Management
- Live Chat
- Marketing Automation
- Marketing Reports
- Mass Texting
- Message Personalization
- Mobile Access
- Mobile App
- Mobile Coupons
- Mobile Optimization
- Mobile Survey
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Language
- Multiple Data Sources
- Multiple User Accounts
- NPS Survey Structure
- Natural Language Processing
- Natural Language Search
- Negative Feedback Management
- No-Code
- One-to-One Messaging
- Opportunity Management
- Performance Management
- Performance Metrics
- Personalization
- Pipeline Management
- Polls/Voting
- Pre-Configured Bot
- Predictive Analytics
- Preview Functionality
- Prioritization
- Proactive Chat
- Process Change Tracking
- Process Modeling & Designing
- Process/Workflow Automation
- Product Catalog
- Progress Tracking
- Prospecting Tools
- QR Codes
- Quality Assurance
- Question Branching
- Queue Management
- Quotes/Estimates
- ROI Tracking
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Real-time Conversations
- Referral Tracking
- Relationship Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Revenue Management
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SMS Messaging
- SSL Security
- Sales Activity Management
- Sales Analytics
- Sales Forecasting
- Sales Pipeline Management
- Sales Reports
- Sales Trend Analysis
- Scheduled Messaging
- Scheduled/Automated Reports
- Search/Filter
- Segmentation
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Shared Inboxes
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Speech Recognition
- Strategic Planning
- Subscriber Management
- Support Audio/Images/Video
- Support Ticket Management
- Support Ticket Tracking
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Task Scheduling
- Team Assignments
- Template Management
- Templates
- Territory Management
- Text Analysis
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- User Management
- Version Control
- Visual Analytics
- WYSIWYG Editor
- Web Forms
- Widgets
- Workflow Configuration
- Workflow Management
Integrations
- Ameyo
- Asterisk
- Docusign
- Emarsys
- Finacle
- Google Analytics 360
- Gorgias
- Klaviyo
- Mailchimp
- Messenger
- Meta for Business
- Metabase
- Microsoft Power BI
- Ozonetel
- PayPal
- Shopify
- Shopware
- Slack
- Telegram
- Twitter/X
- Typeform
- Viber
- WooCommerce
- Ameyo
- Asterisk
- Docusign
- Emarsys
- Finacle
- Google Analytics 360
- Gorgias
- Klaviyo
- Mailchimp
- Messenger
- Meta for Business
- Metabase
- Microsoft Power BI
- Ozonetel
- PayPal
- Shopify
- Shopware
- Slack
- Telegram
- Twitter/X
- Typeform
- Viber
- WooCommerce
