Amazon Connect vs Cognigy.AI
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Overview
Amazon Connect is an omnichannel contact center solution that utilizes built-in AI and ML to deliver high-quality voice and interactive chat experiences. With Amazon Connect, teams can easily automate interactions using intuitive interactive voice response (IVR) systems and chatbots.
Amazon Connect is an omnichannel contact center solution that utilizes built-in AI and ML to deliver high-quality voice and interactive chat...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Business-focused Conversational AI solution to help enterprises deliver outstanding services experiences.
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Starting from
US$2,500.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.5/ 5Features
4.5/ 5Customer Service
4.6/ 5Value for Money
4.5/ 5Ease of Use
4.7/ 5Features
4.6/ 5Customer Service
4.8/ 5Value for Money
4.8/ 5Features
Total features 25
- AI-assisted Development
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- Business Process Automation
- CRM
- Calendar Management
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Transfer
- Callback Scheduling
- Caller ID
- Chat Transcript
- Chat/Messaging
- Chatbot
- Code-free Development
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Configurable Workflow
- Contact Database
- Contact Management
- Content Generation
- Contextual Guidance
- Custom Development
- Customer Database
- Customer Experience Management
- Customer Service Analytics
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Dashboard
- Data Import/Export
- Data Visualization
- Database Support
- Deployment Management
- Drag & Drop
- Email Management
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- For Developers
- For Sales Teams/Organizations
- For eCommerce
- Graphical Workflow Editor
- IVR
- Inbox Management
- Integrations Management
- Intent Recognition
- Interaction Tracking
- Interactive Content
- Knowledge Base Management
- Lead Capture
- Live Chat
- Machine Learning
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Multiple Data Sources
- Multiple Scripts
- Natural Language Processing
- Natural Language Search
- On-Demand Communications
- Outbound Call Center
- Performance Metrics
- Performance Monitoring
- Personalization
- Personalization and Recommendation
- Phone Key Input
- Pre-Configured Bot
- Pre-recorded Messages
- Predictive Dialer
- Process/Workflow Automation
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Rules-Based Workflow
- SMS Messaging
- Search/Filter
- Sentiment Analysis
- Social Media Integration
- Speech Recognition
- Speech Synthesis
- Support Ticket Management
- Templates
- Text to Speech
- Third-Party Integrations
- Version Control
- Video Support
- Virtual Assistant
- Virtual Personal Assistant (VPA)
- Visual Analytics
- Visual Modeling
- Voice Customization
- Voice Mail
- Widgets
Total features 115
- AI-assisted Development
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- Business Process Automation
- CRM
- Calendar Management
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Transfer
- Callback Scheduling
- Caller ID
- Chat Transcript
- Chat/Messaging
- Chatbot
- Code-free Development
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Configurable Workflow
- Contact Database
- Contact Management
- Content Generation
- Contextual Guidance
- Custom Development
- Customer Database
- Customer Experience Management
- Customer Service Analytics
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Dashboard
- Data Import/Export
- Data Visualization
- Database Support
- Deployment Management
- Drag & Drop
- Email Management
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- For Developers
- For Sales Teams/Organizations
- For eCommerce
- Graphical Workflow Editor
- IVR
- Inbox Management
- Integrations Management
- Intent Recognition
- Interaction Tracking
- Interactive Content
- Knowledge Base Management
- Lead Capture
- Live Chat
- Machine Learning
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Multiple Data Sources
- Multiple Scripts
- Natural Language Processing
- Natural Language Search
- On-Demand Communications
- Outbound Call Center
- Performance Metrics
- Performance Monitoring
- Personalization
- Personalization and Recommendation
- Phone Key Input
- Pre-Configured Bot
- Pre-recorded Messages
- Predictive Dialer
- Process/Workflow Automation
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Rules-Based Workflow
- SMS Messaging
- Search/Filter
- Sentiment Analysis
- Social Media Integration
- Speech Recognition
- Speech Synthesis
- Support Ticket Management
- Templates
- Text to Speech
- Third-Party Integrations
- Version Control
- Video Support
- Virtual Assistant
- Virtual Personal Assistant (VPA)
- Visual Analytics
- Visual Modeling
- Voice Customization
- Voice Mail
- Widgets
Integrations
- 8x8 Contact Center
- AWS CloudFormation
- AWS Lambda
- Aceyus
- Agaralabs
- Amazon Aurora
- Amazon DynamoDB
- Amazon Lex
- Amazon Pinpoint
- Amazon Redshift
- Apple Business Essentials
- Automation Anywhere
- BambooHR
- Bitext
- CXone Mpower
- CallMiner Eureka
- Centrical
- Clinc
- Cresta
- Cyara
- DialogTech
- Dialogflow
- Enghouse SmartDial
- Freshdesk
- Google Maps
- HERE
- HubSpot CRM
- Jira
- Korbyt Anywhere
- Kustomer
- Local Measure
- Meta for Business
- Microsoft Azure
- Microsoft Teams
- NICE Workforce Management
- Nuance Gatekeeper
- Operata
- Pindrop
- PolyAI
- RingCentral Contact Center
- SS&C Blue Prism
- Salesforce Platform
- Salesforce Service Cloud
- ServiceNow
- SingleComm
- Sprinklr
- Tungsten TotalAgility
- Twilio
- USAN Contact Suite for Amazon Connect
- UiPath
- Upstream Works
- Verint Knowledge Management
- Yext
- Zendesk Suite
- Zoho CRM
- Zoho Desk
- callstats.io
- eGain Suite
- 8x8 Contact Center
- AWS CloudFormation
- AWS Lambda
- Aceyus
- Agaralabs
- Amazon Aurora
- Amazon DynamoDB
- Amazon Lex
- Amazon Pinpoint
- Amazon Redshift
- Apple Business Essentials
- Automation Anywhere
- BambooHR
- Bitext
- CXone Mpower
- CallMiner Eureka
- Centrical
- Clinc
- Cresta
- Cyara
- DialogTech
- Dialogflow
- Enghouse SmartDial
- Freshdesk
- Google Maps
- HERE
- HubSpot CRM
- Jira
- Korbyt Anywhere
- Kustomer
- Local Measure
- Meta for Business
- Microsoft Azure
- Microsoft Teams
- NICE Workforce Management
- Nuance Gatekeeper
- Operata
- Pindrop
- PolyAI
- RingCentral Contact Center
- SS&C Blue Prism
- Salesforce Platform
- Salesforce Service Cloud
- ServiceNow
- SingleComm
- Sprinklr
- Tungsten TotalAgility
- Twilio
- USAN Contact Suite for Amazon Connect
- UiPath
- Upstream Works
- Verint Knowledge Management
- Yext
- Zendesk Suite
- Zoho CRM
- Zoho Desk
- callstats.io
- eGain Suite
