inconnect vs OnviSource OmVista
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
Overview
inConcert Contact Center allows businesses to reach their customers through any channel, including voice and video calls, email, live chat, SMS/text messaging, social networks, WhatsApp, and more. The software aims to provide an outstanding experience and transform every customer interaction.
inConcert Contact Center allows businesses to reach their customers through any channel, including voice and video calls, email, live chat, SMS/text...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
OmVista is a comprehensive data-to-action platform that helps businesses transform and achieve excellence across critical areas. By capturing and unifying dispersed data, analyzing it to uncover valuable insights, and automating actions based on those insights, OmVista empowers organizations to enhance workforce performance, customer loyalty, and overall productivity.
OmVista is a comprehensive data-to-action platform that helps businesses transform and achieve excellence across critical areas. By capturing and...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
Images
Pricing
Starting from
US$1.00/month
- Free Version
- Free Trial
- Subscription
Starting from
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
3.9/ 5Features
4.3/ 5Customer Service
3.3/ 5Value for Money
4.1/ 5Ease of Use
4.6/ 5Features
4.6/ 5Customer Service
5/ 5Value for Money
5/ 5Features
Total features 219
- A/B Testing
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Ad hoc Analysis
- Ad hoc Query
- Ad hoc Reporting
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Annotations
- Answering Machine Detection
- Application Management
- Appointment Management
- Appointment Scheduling
- Approval Process Control
- Archiving & Retention
- Attended Automation
- Audience Targeting
- Audio Capture
- Audit Trail
- Augmented Analytics
- Auto-Dialer
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Automatic Transcription
- Autoresponders
- Backup and Recovery
- Behavior Tracking
- Blended Call Center
- Browsing History
- Business Process Automation
- CRM
- Calendar Management
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Call Whispering
- Callback Scheduling
- Caller ID
- Campaign Analytics
- Campaign Management
- Campaign Scheduling
- Campaign Segmentation
- Canned Responses
- Categorisation/Grouping
- Charting
- Chat Transcript
- Chat/Messaging
- Chatbot
- Churn Management
- Code-free Development
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Computer Telephony Integration
- Conferencing
- Configurable Workflow
- Contact Database
- Contact Management
- Contextual Guidance
- Conversion Tracking
- Customer Communication
- Customer Database
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Portal
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Caller ID
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Capture and Transfer
- Data Connectors
- Data Discovery
- Data Extraction
- Data Import/Export
- Data Mapping
- Data Migration
- Data Security
- Data Storage Management
- Data Synchronization
- Data Transformation
- Data Visualization
- Database Support
- Document Automation
- Document Management
- Document Storage
- Drag & Drop
- Email Address Extraction
- Email Alerts
- Email Automation
- Email Management
- Email Templates
- Email Tracking
- Employee Activity Monitoring
- Employee Coaching Tools
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Management
- File Transfer
- For Cloud Phone Systems
- For Developers
- For Sales Teams/Organizations
- For Sales/Marketing
- For eCommerce
- Forms Management
- Geotargeting
- Graphical Workflow Editor
- Help Desk Management
- Historical Reporting
- IVR
- Idle Time Monitoring
- Image Recognition
- Inbound Call Center
- Integration into Third Party Applications
- Integrations Management
- Intent Recognition
- Interaction Tracking
- Interactive Content
- KPI Monitoring
- Key Performance Indicators
- Keystroke Recording
- Keyword Tracking
- Knowledge Base Management
- Language Detection
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Leaderboards
- Live Chat
- Machine Learning
- Manual Dialer
- Marketing Automation
- Message Personalization
- Metadata Management
- Mobile Access
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Language
- Multi-Screen Recording
- Multi-User Collaboration
- Multiple Data Sources
- Multiple Scoring Models
- NPS Survey Structure
- Natural Language Processing
- Natural Language Search
- Negative Feedback Management
- OLAP
- Offline Form
- On-Demand Communications
- On-Demand Recording
- One-to-One Messaging
- Open Rate Tracking
- Optical Character Recognition
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Personalization
- Pipeline Reports
- Power Dialer
- Pre-Configured Bot
- Pre-recorded Messages
- Predictive Analytics
- Predictive Dialer
- Preview Dialer
- Prioritization
- Process Builder
- Process Control
- Process/Workflow Automation
- Product Recommendations
- Productivity Analysis
- Progress Tracking
- Progressive Dialer
- Project Workflow
- Prospecting Tools
- Publishing/Sharing
- Quality Assurance
- Quality Management
- Query Builder
- Queue Management
- ROI Tracking
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Real-time Conversations
- Recording
- Remote Monitoring & Management
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Rules-Based Workflow
- SMS Messaging
- SSL Security
- Sales Forecasting
- Sales Pipeline Management
- Sales Trend Analysis
- Scheduled Messaging
- Scheduled Recording
- Scheduling
- Scorecards
- Screen Activity Recording
- Screen Capture
- Screen Recording Software
- Search/Filter
- Secure Data Storage
- Segmentation
- Self Service Data Preparation
- Self Service Portal
- Self-Service Search
- Self-service Analytics
- Sentiment Analysis
- Shared Contacts
- Single Sign On
- Social Media Integration
- Speech Recognition
- Speech Synthesis
- Speech-to-Text Analysis
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Template Management
- Text Analysis
- Text to Speech
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Two-Way Audio & Video
- Unattended Automation
- User Management
- Video Call Recording
- Video Conferencing
- Virtual Assistant
- Virtual Extensions
- Virtual Personal Assistant (VPA)
- Visual Analytics
- VoIP Connection
- Voice Customization
- Voice Mail
- Voice Recognition
- Widgets
- Workflow Configuration
- Workflow Management
- Workforce Management
Total features 164
- A/B Testing
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Ad hoc Analysis
- Ad hoc Query
- Ad hoc Reporting
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Annotations
- Answering Machine Detection
- Application Management
- Appointment Management
- Appointment Scheduling
- Approval Process Control
- Archiving & Retention
- Attended Automation
- Audience Targeting
- Audio Capture
- Audit Trail
- Augmented Analytics
- Auto-Dialer
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Automatic Transcription
- Autoresponders
- Backup and Recovery
- Behavior Tracking
- Blended Call Center
- Browsing History
- Business Process Automation
- CRM
- Calendar Management
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Call Whispering
- Callback Scheduling
- Caller ID
- Campaign Analytics
- Campaign Management
- Campaign Scheduling
- Campaign Segmentation
- Canned Responses
- Categorisation/Grouping
- Charting
- Chat Transcript
- Chat/Messaging
- Chatbot
- Churn Management
- Code-free Development
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Computer Telephony Integration
- Conferencing
- Configurable Workflow
- Contact Database
- Contact Management
- Contextual Guidance
- Conversion Tracking
- Customer Communication
- Customer Database
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Portal
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Caller ID
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Capture and Transfer
- Data Connectors
- Data Discovery
- Data Extraction
- Data Import/Export
- Data Mapping
- Data Migration
- Data Security
- Data Storage Management
- Data Synchronization
- Data Transformation
- Data Visualization
- Database Support
- Document Automation
- Document Management
- Document Storage
- Drag & Drop
- Email Address Extraction
- Email Alerts
- Email Automation
- Email Management
- Email Templates
- Email Tracking
- Employee Activity Monitoring
- Employee Coaching Tools
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Management
- File Transfer
- For Cloud Phone Systems
- For Developers
- For Sales Teams/Organizations
- For Sales/Marketing
- For eCommerce
- Forms Management
- Geotargeting
- Graphical Workflow Editor
- Help Desk Management
- Historical Reporting
- IVR
- Idle Time Monitoring
- Image Recognition
- Inbound Call Center
- Integration into Third Party Applications
- Integrations Management
- Intent Recognition
- Interaction Tracking
- Interactive Content
- KPI Monitoring
- Key Performance Indicators
- Keystroke Recording
- Keyword Tracking
- Knowledge Base Management
- Language Detection
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Leaderboards
- Live Chat
- Machine Learning
- Manual Dialer
- Marketing Automation
- Message Personalization
- Metadata Management
- Mobile Access
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Language
- Multi-Screen Recording
- Multi-User Collaboration
- Multiple Data Sources
- Multiple Scoring Models
- NPS Survey Structure
- Natural Language Processing
- Natural Language Search
- Negative Feedback Management
- OLAP
- Offline Form
- On-Demand Communications
- On-Demand Recording
- One-to-One Messaging
- Open Rate Tracking
- Optical Character Recognition
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Personalization
- Pipeline Reports
- Power Dialer
- Pre-Configured Bot
- Pre-recorded Messages
- Predictive Analytics
- Predictive Dialer
- Preview Dialer
- Prioritization
- Process Builder
- Process Control
- Process/Workflow Automation
- Product Recommendations
- Productivity Analysis
- Progress Tracking
- Progressive Dialer
- Project Workflow
- Prospecting Tools
- Publishing/Sharing
- Quality Assurance
- Quality Management
- Query Builder
- Queue Management
- ROI Tracking
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Real-time Conversations
- Recording
- Remote Monitoring & Management
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Rules-Based Workflow
- SMS Messaging
- SSL Security
- Sales Forecasting
- Sales Pipeline Management
- Sales Trend Analysis
- Scheduled Messaging
- Scheduled Recording
- Scheduling
- Scorecards
- Screen Activity Recording
- Screen Capture
- Screen Recording Software
- Search/Filter
- Secure Data Storage
- Segmentation
- Self Service Data Preparation
- Self Service Portal
- Self-Service Search
- Self-service Analytics
- Sentiment Analysis
- Shared Contacts
- Single Sign On
- Social Media Integration
- Speech Recognition
- Speech Synthesis
- Speech-to-Text Analysis
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Template Management
- Text Analysis
- Text to Speech
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Two-Way Audio & Video
- Unattended Automation
- User Management
- Video Call Recording
- Video Conferencing
- Virtual Assistant
- Virtual Extensions
- Virtual Personal Assistant (VPA)
- Visual Analytics
- VoIP Connection
- Voice Customization
- Voice Mail
- Voice Recognition
- Widgets
- Workflow Configuration
- Workflow Management
- Workforce Management
Integrations
- Dialpad
- Genesys
- Joon
- Microsoft Teams
- Nuance
- PBX Call Tarifficator
- SMS Marketing Services
- TigerConnect
- Twitter/X
- Voci
- Webchat
- YouTube
- Dialpad
- Genesys
- Joon
- Microsoft Teams
- Nuance
- PBX Call Tarifficator
- SMS Marketing Services
- TigerConnect
- Twitter/X
- Voci
- Webchat
- YouTube
