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inconnect vs Klearcom

inconnect

3.8 (14)
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Klearcom

4.8 (10)
Learn More
inConcert Contact Center allows businesses to reach their customers through any channel, including voice and video calls, email, live chat, SMS/text messaging, social networks, WhatsApp, and more. The software aims to provide an outstanding experience and transform every customer interaction.
inConcert Contact Center allows businesses to reach their customers through any channel, including voice and video calls, email, live chat, SMS/text...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
View profile
Klearcom has developed a non-intrusive AI-Driven SaaS platform that ensures multinational contact centers are the first to know about issues with their domestic speech-based IVRs, pinpointing root causes in real-time. Klearcom helps avoid customer outages in over 100+ countries.
Klearcom has developed a non-intrusive AI-Driven SaaS platform that ensures multinational contact centers are the first to know about issues with...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
View profile

Starting from

US$1.00/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

US$0.01/year

  • Free Version
  • Free Trial
  • Subscription

Overall rating

3.8 /5
(14)

Ease of Use

3.9/ 5

Features

4.3/ 5

Customer Service

3.3/ 5

Value for Money

4.1/ 5
Read all reviews

Overall rating

4.8 /5
(10)

Ease of Use

4.6/ 5

Features

4.4/ 5

Customer Service

5/ 5

Value for Money

4.8/ 5
Read all reviews

Total features 219

  • A/B Testing
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Query
  • Ad hoc Reporting
  • Alerts/Escalation
  • Alerts/Notifications
  • Answering Machine Detection
  • Appointment Management
  • Appointment Scheduling
  • Archiving & Retention
  • Assessment Management
  • Audience Targeting
  • Audio Capture
  • Augmented Analytics
  • Auto-Dialer
  • Automated Responses
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Automatic Transcription
  • Autoresponders
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Tracking Metrics
  • Call Transcription
  • Call Transfer
  • Call Whispering
  • Callback Scheduling
  • Caller ID
  • Campaign Analytics
  • Campaign Management
  • Campaign Scheduling
  • Campaign Segmentation
  • Canned Responses
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Conferencing
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Contextual Guidance
  • Conversion Tracking
  • Customer Communication
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable Caller ID
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Connectors
  • Data Extraction
  • Data Import/Export
  • Data Mapping
  • Data Security
  • Data Storage Management
  • Data Synchronization
  • Data Transformation
  • Data Visualization
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Automation
  • Email Management
  • Email Templates
  • Email Tracking
  • Employee Coaching Tools
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • File Transfer
  • For Cloud Phone Systems
  • For Developers
  • For Sales Teams/Organizations
  • For Sales/Marketing
  • For eCommerce
  • Geotargeting
  • Help Desk Management
  • Hierarchical View
  • IVR
  • Inbound Call Center
  • Integrations Management
  • Intent Recognition
  • Interaction Tracking
  • Interactive Content
  • Key Performance Indicators
  • Keyword Tracking
  • Knowledge Base Management
  • Language Detection
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Live Chat
  • Load Scenarios
  • Machine Learning
  • Manual Dialer
  • Marketing Automation
  • Message Personalization
  • Metadata Management
  • Mobile Access
  • Monitoring
  • Move & Copy
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Language
  • Multi-User Collaboration
  • Multiple Data Sources
  • Multiple Scripts
  • Natural Language Processing
  • OLAP
  • Offline Form
  • On-Demand Communications
  • On-Demand Recording
  • One-to-One Messaging
  • Open Rate Tracking
  • Outbound Call Center
  • PBX
  • Parameterized Testing
  • Performance Management
  • Performance Metrics
  • Performance Testing Tools
  • Personalization
  • Phone Key Input
  • Pipeline Reports
  • Power Dialer
  • Pre-Configured Bot
  • Pre-recorded Messages
  • Predictive Analytics
  • Predictive Dialer
  • Preview Dialer
  • Prioritization
  • Process/Workflow Automation
  • Product Recommendations
  • Progressive Dialer
  • Prospecting Tools
  • Publishing/Sharing
  • Quality Assurance
  • Quality Management
  • Queue Management
  • ROI Tracking
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-time Consumer-facing Chat
  • Real-time Conversations
  • Recording
  • Reporting & Statistics
  • Reporting/Analytics
  • Requirements-Based Testing
  • Role-Based Permissions
  • SMS Messaging
  • Sales Forecasting
  • Sales Pipeline Management
  • Scheduled Messaging
  • Scheduled Recording
  • Scorecards
  • Search/Filter
  • Segmentation
  • Self Service Data Preparation
  • Self Service Portal
  • Sentiment Analysis
  • Shared Contacts
  • Single Sign On
  • Social Media Integration
  • Software Testing Management
  • Speech Recognition
  • Speech Synthesis
  • Speech-to-Text Analysis
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Template Management
  • Test Script Reviews
  • Testing Scripts
  • Text Analysis
  • Text to Speech
  • Third-Party Integrations
  • Ticket Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Trend Analysis
  • Two-Way Audio & Video
  • Video Call Recording
  • Video Conferencing
  • Virtual Assistant
  • Virtual Extensions
  • Virtual Personal Assistant (VPA)
  • Visual Analytics
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voice Recognition
  • Workflow Management
  • Workforce Management

Total features 72

  • A/B Testing
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Query
  • Ad hoc Reporting
  • Alerts/Escalation
  • Alerts/Notifications
  • Answering Machine Detection
  • Appointment Management
  • Appointment Scheduling
  • Archiving & Retention
  • Assessment Management
  • Audience Targeting
  • Audio Capture
  • Augmented Analytics
  • Auto-Dialer
  • Automated Responses
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Automatic Transcription
  • Autoresponders
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Tracking Metrics
  • Call Transcription
  • Call Transfer
  • Call Whispering
  • Callback Scheduling
  • Caller ID
  • Campaign Analytics
  • Campaign Management
  • Campaign Scheduling
  • Campaign Segmentation
  • Canned Responses
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Conferencing
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Contextual Guidance
  • Conversion Tracking
  • Customer Communication
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable Caller ID
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Connectors
  • Data Extraction
  • Data Import/Export
  • Data Mapping
  • Data Security
  • Data Storage Management
  • Data Synchronization
  • Data Transformation
  • Data Visualization
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Automation
  • Email Management
  • Email Templates
  • Email Tracking
  • Employee Coaching Tools
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • File Transfer
  • For Cloud Phone Systems
  • For Developers
  • For Sales Teams/Organizations
  • For Sales/Marketing
  • For eCommerce
  • Geotargeting
  • Help Desk Management
  • Hierarchical View
  • IVR
  • Inbound Call Center
  • Integrations Management
  • Intent Recognition
  • Interaction Tracking
  • Interactive Content
  • Key Performance Indicators
  • Keyword Tracking
  • Knowledge Base Management
  • Language Detection
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Live Chat
  • Load Scenarios
  • Machine Learning
  • Manual Dialer
  • Marketing Automation
  • Message Personalization
  • Metadata Management
  • Mobile Access
  • Monitoring
  • Move & Copy
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Language
  • Multi-User Collaboration
  • Multiple Data Sources
  • Multiple Scripts
  • Natural Language Processing
  • OLAP
  • Offline Form
  • On-Demand Communications
  • On-Demand Recording
  • One-to-One Messaging
  • Open Rate Tracking
  • Outbound Call Center
  • PBX
  • Parameterized Testing
  • Performance Management
  • Performance Metrics
  • Performance Testing Tools
  • Personalization
  • Phone Key Input
  • Pipeline Reports
  • Power Dialer
  • Pre-Configured Bot
  • Pre-recorded Messages
  • Predictive Analytics
  • Predictive Dialer
  • Preview Dialer
  • Prioritization
  • Process/Workflow Automation
  • Product Recommendations
  • Progressive Dialer
  • Prospecting Tools
  • Publishing/Sharing
  • Quality Assurance
  • Quality Management
  • Queue Management
  • ROI Tracking
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-time Consumer-facing Chat
  • Real-time Conversations
  • Recording
  • Reporting & Statistics
  • Reporting/Analytics
  • Requirements-Based Testing
  • Role-Based Permissions
  • SMS Messaging
  • Sales Forecasting
  • Sales Pipeline Management
  • Scheduled Messaging
  • Scheduled Recording
  • Scorecards
  • Search/Filter
  • Segmentation
  • Self Service Data Preparation
  • Self Service Portal
  • Sentiment Analysis
  • Shared Contacts
  • Single Sign On
  • Social Media Integration
  • Software Testing Management
  • Speech Recognition
  • Speech Synthesis
  • Speech-to-Text Analysis
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Template Management
  • Test Script Reviews
  • Testing Scripts
  • Text Analysis
  • Text to Speech
  • Third-Party Integrations
  • Ticket Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Trend Analysis
  • Two-Way Audio & Video
  • Video Call Recording
  • Video Conferencing
  • Virtual Assistant
  • Virtual Extensions
  • Virtual Personal Assistant (VPA)
  • Visual Analytics
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voice Recognition
  • Workflow Management
  • Workforce Management
  • HubSpot CMS Hub
  • Instagram
  • Jira Align
  • PBX Call Tarifficator
  • PagerDuty
  • SMS Marketing Services
  • SNMP .Net Component
  • ServiceNow IT Service Management
  • ServiceNow Problem Management
  • Twitter/X
  • Webchat
  • WhatsApp
  • YouTube
  • Zoho CRM Plus
  • HubSpot CMS Hub
  • Instagram
  • Jira Align
  • PBX Call Tarifficator
  • PagerDuty
  • SMS Marketing Services
  • SNMP .Net Component
  • ServiceNow IT Service Management
  • ServiceNow Problem Management
  • Twitter/X
  • Webchat
  • WhatsApp
  • YouTube
  • Zoho CRM Plus

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