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ServiceNow Customer Service Management vs Inventory360

ServiceNow Customer Service Management (CSM) is a comprehensive product designed simplify and improve the customer service experience. With CSM, companies can streamline their processes, automate their workflows, and provide self-service options for customers to engage on their channel of choice.
ServiceNow Customer Service Management (CSM) is a comprehensive product designed simplify and improve the customer service experience. With CSM,...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Inventory360 offers an inventory with centralized management of all assets. It is efficient and affordable. ISO27001 certified. Made & hosted in Germany.
Inventory360 offers an inventory with centralized management of all assets. It is efficient and affordable. ISO27001 certified. Made & hosted in...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Starting from

€79.00/month

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.3 /5
(152)

Ease of Use

4.1/ 5

Features

4.3/ 5

Customer Service

4.2/ 5

Value for Money

4.1/ 5

Overall rating

4.7 /5
(54)

Ease of Use

4.4/ 5

Features

4.3/ 5

Customer Service

4.8/ 5

Value for Money

4.6/ 5

Total features 106

  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Agent Interface
  • Alerts/Escalation
  • Alerts/Notifications
  • Application Management
  • Approval Process Control
  • Asset Accounting
  • Asset Assignment
  • Asset Categorization
  • Asset Images
  • Asset Kitting
  • Asset Library
  • Asset Lifecycle Management
  • Asset Planning
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Automated Scheduling
  • Backup and Recovery
  • Barcode Printing
  • Barcode Recognition
  • Barcode/Ticket Scanning
  • Barcoding/RFID
  • Budgeting/Forecasting
  • Business Process Automation
  • CRM
  • Call Center Management
  • Call List Management
  • Call Monitoring
  • Call Reporting
  • Call Routing
  • Call Tracking
  • Call Transfer
  • Caller ID
  • Campaign Management
  • Catalog Management
  • Categorisation/Grouping
  • Change Management
  • Chat/Messaging
  • Chatbot
  • Check-in/Check-out
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Tracking
  • Computer Telephony Integration
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Management
  • Contract/License Management
  • Cost Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customization
  • Data Connectors
  • Data Import/Export
  • Data Management
  • Data Synchronization
  • Data Visualization
  • Digital Signature
  • Dispatch Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Employee Management
  • Engagement Tracking
  • Equipment Maintenance
  • Equipment Management
  • Equipment Tracking
  • Event Triggered Actions
  • Expiration Date Management
  • Fixed Asset Management
  • For Mechanical Equipment
  • For Medical Purposes
  • Forecasting
  • Full Text Search
  • Help Desk Management
  • Historical Reporting
  • IT Asset Management
  • IT Asset Tracking
  • Incident Management
  • Incident Reporting
  • Inspection Management
  • Interaction Tracking
  • Interactive Content
  • Inventory Auditing
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Replenishment
  • Inventory Tracking
  • Issue Auditing
  • Issue Management
  • Item Management
  • KPI Monitoring
  • Key & Lock Management
  • Kitting
  • Knowledge Base Management
  • Label Printing
  • Label Templates
  • Labeling
  • License Inventory
  • License Tracking
  • Live Chat
  • Location Tracking
  • ML Algorithm Library
  • Machine Learning
  • Maintenance Management
  • Maintenance Scheduling
  • Manufacturing Inventory Management
  • Mobile Access
  • Mobile App
  • Model Training
  • Monitoring
  • Motor Pool
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Multi-Location
  • Natural Language Processing
  • No-Code
  • On-Demand Communications
  • Order Fulfillment
  • Order Management
  • Order Tracking
  • Packaging Software
  • Performance Management
  • Performance Metrics
  • Personalization
  • Portable License
  • Predictive Analytics
  • Predictive Maintenance
  • Preventive Maintenance
  • Prioritization
  • Process/Workflow Automation
  • Procurement Management
  • Product Activation
  • Product Identification
  • Project Workflow
  • Purchase Order Management
  • Purchasing & Receiving
  • Quality Management
  • Queue Management
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Receiving Labels
  • Reminders
  • Reorder Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Returns Management
  • Returns Tracking
  • Risk Assessment
  • Role-Based Permissions
  • Rules-Based Workflow
  • SKU/UPC Codes
  • SMS Messaging
  • SSL Security
  • Sales Trend Analysis
  • Scheduled/Automated Reports
  • Scheduling
  • Search/Filter
  • Self Service Data Preparation
  • Self Service Portal
  • Self-service Analytics
  • Serial Number Tracking
  • Service History
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Software License Management
  • Special Order Management
  • Status Tracking
  • Stock Management
  • Subscription Management
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Template Management
  • Third-Party Integrations
  • Ticket Management
  • Trend Analysis
  • Trial License
  • Usage Tracking/Analytics
  • User Management
  • Utilization Reporting
  • Virtual Assistant
  • Visual Analytics
  • Warehouse Management
  • Warranty Tracking
  • Workflow Configuration
  • Workflow Management
  • Workforce Management

Total features 137

  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Agent Interface
  • Alerts/Escalation
  • Alerts/Notifications
  • Application Management
  • Approval Process Control
  • Asset Accounting
  • Asset Assignment
  • Asset Categorization
  • Asset Images
  • Asset Kitting
  • Asset Library
  • Asset Lifecycle Management
  • Asset Planning
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Automated Scheduling
  • Backup and Recovery
  • Barcode Printing
  • Barcode Recognition
  • Barcode/Ticket Scanning
  • Barcoding/RFID
  • Budgeting/Forecasting
  • Business Process Automation
  • CRM
  • Call Center Management
  • Call List Management
  • Call Monitoring
  • Call Reporting
  • Call Routing
  • Call Tracking
  • Call Transfer
  • Caller ID
  • Campaign Management
  • Catalog Management
  • Categorisation/Grouping
  • Change Management
  • Chat/Messaging
  • Chatbot
  • Check-in/Check-out
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Tracking
  • Computer Telephony Integration
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Management
  • Contract/License Management
  • Cost Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customization
  • Data Connectors
  • Data Import/Export
  • Data Management
  • Data Synchronization
  • Data Visualization
  • Digital Signature
  • Dispatch Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Employee Management
  • Engagement Tracking
  • Equipment Maintenance
  • Equipment Management
  • Equipment Tracking
  • Event Triggered Actions
  • Expiration Date Management
  • Fixed Asset Management
  • For Mechanical Equipment
  • For Medical Purposes
  • Forecasting
  • Full Text Search
  • Help Desk Management
  • Historical Reporting
  • IT Asset Management
  • IT Asset Tracking
  • Incident Management
  • Incident Reporting
  • Inspection Management
  • Interaction Tracking
  • Interactive Content
  • Inventory Auditing
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Replenishment
  • Inventory Tracking
  • Issue Auditing
  • Issue Management
  • Item Management
  • KPI Monitoring
  • Key & Lock Management
  • Kitting
  • Knowledge Base Management
  • Label Printing
  • Label Templates
  • Labeling
  • License Inventory
  • License Tracking
  • Live Chat
  • Location Tracking
  • ML Algorithm Library
  • Machine Learning
  • Maintenance Management
  • Maintenance Scheduling
  • Manufacturing Inventory Management
  • Mobile Access
  • Mobile App
  • Model Training
  • Monitoring
  • Motor Pool
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Multi-Location
  • Natural Language Processing
  • No-Code
  • On-Demand Communications
  • Order Fulfillment
  • Order Management
  • Order Tracking
  • Packaging Software
  • Performance Management
  • Performance Metrics
  • Personalization
  • Portable License
  • Predictive Analytics
  • Predictive Maintenance
  • Preventive Maintenance
  • Prioritization
  • Process/Workflow Automation
  • Procurement Management
  • Product Activation
  • Product Identification
  • Project Workflow
  • Purchase Order Management
  • Purchasing & Receiving
  • Quality Management
  • Queue Management
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Receiving Labels
  • Reminders
  • Reorder Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Returns Management
  • Returns Tracking
  • Risk Assessment
  • Role-Based Permissions
  • Rules-Based Workflow
  • SKU/UPC Codes
  • SMS Messaging
  • SSL Security
  • Sales Trend Analysis
  • Scheduled/Automated Reports
  • Scheduling
  • Search/Filter
  • Self Service Data Preparation
  • Self Service Portal
  • Self-service Analytics
  • Serial Number Tracking
  • Service History
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Software License Management
  • Special Order Management
  • Status Tracking
  • Stock Management
  • Subscription Management
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Template Management
  • Third-Party Integrations
  • Ticket Management
  • Trend Analysis
  • Trial License
  • Usage Tracking/Analytics
  • User Management
  • Utilization Reporting
  • Virtual Assistant
  • Visual Analytics
  • Warehouse Management
  • Warranty Tracking
  • Workflow Configuration
  • Workflow Management
  • Workforce Management
  • 3CLogic
  • Azure Active Directory
  • Bright Pattern
  • Five9
  • Jira
  • Medallia Experience Cloud
  • Microsoft 365
  • Microsoft Teams
  • SightCall
  • Sprinklr
  • Talkdesk
  • TenFold
  • Vonage Business Communications
  • Webex Suite
  • 3CLogic
  • Azure Active Directory
  • Bright Pattern
  • Five9
  • Jira
  • Medallia Experience Cloud
  • Microsoft 365
  • Microsoft Teams
  • SightCall
  • Sprinklr
  • Talkdesk
  • TenFold
  • Vonage Business Communications
  • Webex Suite